Shop Reviews

Had an extremely unpleasant experience when we tried returning a pair of pants to this store, which came with a small hole that was only discovered a few weeks later. The rude sales lady had the cheek to reply “Lululemon is not bulletproof ya” when we tried to reason with her this was a product quality issue not caused by us. I thought it this was a premium brand that offered warranty on their products but I was mistaken. Extremely disappointed with the service and attitude, not worth the premium pricing at all.

The store's failure to provide me with the bank receipt has resulted in my inability to obtain a refund for the product I purchased exactly one day before. When I made the purchase the previous day, I was explicitly told that all receipts had been emailed to me. At no point was I informed that I needed to specifically request a bank receipt for the transaction to be considered refundable. This lack of clear communication and proper documentation is unacceptable and has caused unnecessary inconvenience. Furthermore, when I raised this issue with the manager, I was told that it was impossible to process a refund because all their bank transactions for the previous day had been "settled," and therefore they could not print the receipt. This explanation is unsatisfactory and reflects poorly on the store’s refund policies and customer service. It is unreasonable to deny a refund based on their staff's negligence of providing all necessary documentation to their customers. This feels like a deception because any in-store purchases are basically only exchangeable. Their online policy clearly states that all instore purchases can be refunded within 30 days. I've been a loyal customer of lululemon and definitely expected more.

Rude staff with bad customer service. I had a very pleasant experience at the VivoCity outlet, however my size wasn’t available there, hence I came here to look for it. Most staff standing around the store aren’t helpful unless you really show them you want to buy something, and aren’t friendly either, walking around with such a long face even when they glance at you, not even a hi welcome. Very disappointed in the service at this outlet. What’s the point in writing my name down at the fitting room if you’re going to spell it wrong 3 times 🤣 I find it very redundant

Mmm…. Very in convenient for only set 5 pcs for fitting room. The shop has more variety vs other branches BUT this action is like asking customer dun buy more. Very confuse direction. Maybe the management need to think a better way to handle this. Maybe can control the traffic of customer entering the shop. This can solve the fitting room issue.

The inventory here is bigger compared to the other branches I visited. You have the women section on the right and the men on the left. Check out a few items and I have to admit the price points is on the high side.

Lululemon has such a variety of designs, and some fit me perfectly. The material feels good quality, and it’s easy to find something that suits me. The staff are always attentive, friendly, and helpful with recommendations, and their prompt assistance makes the experience even better.

Local Singapore tea brand. We wanted to buy some local souvenirs and loved the teas we discovered at this store. The range carried at Singapore Changi airport is much more limited, so we enjoyed this larger range at this ION store. The store not only carries an extensive range, but is also manned by very helpful, friendly and knowledgeable staff. We enjoyed learning more about the origins of the teas and the recommended brewing times to suit our individual preferences from Leroy. They also have a nice tea bar and some seating for in-house consumption. We totally enjoyed trying out some of their teas, and especially their anti-stress tea (served hot only). We loved how passionate and friendly their tea barista is, mixing and serving up the teas with a friendly chat and a smile. A peaceful, restful sanctuary in the midst of bustling Orchard Road. Our original intention was to taste-test their tea range at the tea bar before buying, but ended up enjoying the whole experience.

Immensely disappointed in this store. Ordered grab food order and waited for around 30 minutes all along it mentioned the order was being prepared. However when the delivery rider reached the store, turns out the store was already closed. Not sure why they put the store as still open and that they accepted my order. Wanted to go to their physical store to try their food previously. After this experience not gonna even bother anymore.

Their cold brew teas and cream puffs are quite amazing. Early grey and milk tea hit the spot. A random encounter but customer for life. I will she sharing the teas and cream puffs with many friends. Nice quick spot to rest and recharge before more walking and/or shopping ! Enjoy !

the hot matcha latte was really enjoyable and affordably priced ! the matcha itself was thick, slightly bitter and not astringent. i have tried lattes from many places locally and this place ranks highly. the male barista who made my drink today was friendly and sincere, and it added to the overall good experience :)