Shop Reviews

Been wondering around for a long time when I chanced upon Debbie. She’s really good. Not pushy, gives good advise, and worked within the budget. Straight to the point, friendly, and most importantly not pushy. Really good salesperson. Thanks Debbie

Had such a lovely and memorable experience at Goldheart Orchard. Debbie was incredibly warm, patient, and attentive while helping my mother and me choose meaningful gold pieces, including something special for the baby. She went above and beyond — even helped me redeem extra CapitaVouchers when I had no idea about it! Her kindness and genuine care made the whole experience smooth and enjoyable. Truly grateful for her help!

Had a great experience at Goldheart with Joeyn! She was very patient and took the time to help me find exactly what I was looking for. Her service was excellent, attentive, friendly, and not rushed.

Complimenting JX Tan for his exceptional service. I wanted a set of si dian jin in the same series. But the design was already quite old and the necklace is sold out. He offered customisation to convert a bracelet into a necklace. As I needed it quite urgently he helped to expedite the process too. Thank you so much for going the extra mile! I really appreciate it :)

Went to the shop at ION today to shop for a gift and Debbie served me. She was patient and gave me very good recommendations that met my low budget. Warm and very approachable, Debbie even show me the latest designs on a few items and told me to take my time to consider. When i am ready, can just contact her. Not pushy and she does not give customers pressure to buy on the spot. Very good service attitude. Thank you Debbie. Will be back again to look for you when i need to get anything from your store.

I recently bought a beautiful gold ring from Goldheart Singapore, and I have to say, the experience was top-notch thanks to Anna, my jewellery advisor. She was super friendly and really took the time to understand what I was looking for without pushing anything on me. Anna showed me a bunch of options that perfectly matched my style and budget No hard selling at all, just helpful advice that made the decision easy. The store has a great selection, and the quality is impressive. If you’re in the market for jewellery, definitely check them out and ask for Anna! Highly recommend.

Kind staff. Quick to greet. They washed my 64 free! Multi floor level of different selection. Good service to continue checking how we are doing. WiFi about 15mbps. Got a free water. Thanks!

I visited the Ion Orchard Road store on 01/03/2025 and was pleasantly surprised. No appointment required and was able to walk right in. I was assisted by Vernon Wong. I came in with the intention to browse but ended up purchasing the love white gold bracelet. Vernon was patient and did not have a hard sales pitch - making the experience more comfortable. I wanted to get the red bracelet box embossed and was advised that this wasn’t possible due to the size of the box. Vernon swapped the bracelet into a watch box and was able to get my initials embossed as requested. Thank you for going the extra mile!

Kenneth Koh is an exceptional advisor at Cartier ION Orchard. His service was truly outstanding — from the moment I stepped in, he was attentive, knowledgeable, and genuinely helpful in guiding me through the process of selecting my Cartier Santos for my wedding day. He made the entire experience feel personal and special, ensuring that everything was perfect. Thank you, Kenneth, for going above and beyond. Truly a 10/10 experience!

I visited Cartier @ ION Orchard to shop for a birthday present for my wife and was served by Ms Paris Hoe. Birthday gift shopping was never easy for me however she makes the experience exceptionally pleasant with her warm, friendly and practical recommendation in helping me to decide on the gift. She is patient and takes her time to find out what my wife's preferences and dislikes before recommending. For those people who have the same difficulties in choosing a birthday gift like me, I will definitely recommend for you to look for Ms Paris Hoe.