Shop Reviews

Dior at ION orchard is amazing! I would like to compliment Lawrence for his exceptional service at Dior, ION Orchard. He was extremely diligent and attentive to my needs as a customer, making the entire shopping experience smooth and enjoyable. Anyone who shops there and wishes to purchase something should find him. Totally worth while.

Dissatisfied experience. Went there today around 5 p.m to tried on the new launched eyeshadow. While I was standing there with a little gap between me and the eye shadow counter, a male staff just tried to squeeze himself through that tiny in front of me. Giving amazing attention to another customer while being unreasonable rude to me. Felt disappointed for no standard of customer service as I made a purchase here before with another female staff who provided good service.

Review: Dior Outlet, B2-53 ION Orchard, Singapore I have been using Dior products for quite a while and was genuinely happy to visit the Dior outlet at ION Orchard, Singapore. The store looked stunning, and I was excited to explore the products in person. Mr. Dareen attended to me and gave helpful information about the items. I purchased three products during my visit. However, two things left me disappointed: 1. Product Testing Experience: Mr. Dareen did not use the testers on my hands, only on his own, asking me to choose based on that. Later, I noticed that other (local) customers were allowed to try the products on themselves. This inconsistency made me uncomfortable and raised concerns about fair treatment. 2. Billing Issue: I was not given a bill at the time of purchase. When I returned to the store within a few minutes to ask for it, the way I was treated made me feel singled out. It led me to wonder—was I treated differently because I am Indian? As a regular and loyal Dior customer, this experience was disheartening. I expect consistent service and respect regardless of location or nationality. I hope Dior looks into such matters seriously and ensures fair treatment for all customers.

Two weeks ago, I visited the store and was warmly greeted by Brian, who provided exceptional service. I tried on several bags but couldn’t decide at the time. Brian patiently recommended and explained the features of each bag, and I told him I’d return once I made up my mind. Fast forward to now, I purchased this stylish and trendy saddle bag with Brian’s help, even though he was on home leave. Emily assisted me in-store while Brian went out of his way to provide support remotely. I've never experienced such outstanding service, even at several LV stores. I’ll definitely be returning to Dior for my SLGs and other purchases. A big thank you to Brian and Emily for making this such a memorable experience!

Being served by Eleanor at Dior ION was such a pleasant experience! She is meticulous, friendly, and genuinely nice. She went the extra mile to help me choose the perfect gift, making sure every detail was just right. I truly appreciate her effort and highly recommend her to anyone looking for excellent service and a thoughtful touch!

Staff were friendly and thoughtful , the male Chinese sales person even offered us drinks and taught us how to use the ion app for redemption etc . Overall he portrayed professionalism and integrity in delivering good service which we appreciated!

A public gallery inside ION Orchard at Level 4. The space is modern & well-lit, with rotating exhibitions ranging from contemporary art to pop culture showcases. It’s a nice quiet escape from the busy mall & worth a stop when nearby. Admission is free.

Always something different there. Go have a look if you’re in the area!

When I was there, the Singapore Brickfest 2021 was ongoing. Staffs were friendly and welcoming.

Was around Ion orchard when I saw the Hennessy Pop up event at the Ion Art Gallery. Wanted to have a look but the staff were quite condescending at the way they treated me. Was wearing regular clothes (t shirt with long pants and shoes and tote bag) but it seems that they only care for guests who are more formally dressed. When I arrived one of the staff just pointed to the pop up entrance where another staff outside the exhibition said 'what are you here for? Why are you here?' I told him that the other staff standing at the counter told me to go over to the exhibition without saying a word. After which I went back to the counter, where I asked them more about this event and one of the staff just told it it was fully booked for a couple of hours and when I said it's ok because I didn't want to wait at least 3 hours, they replied scarastically 'hope to see you again sir'. To whoever is responsible or in charge of this pop up event please teach your staff to not treat others condescendingly and to properly explain if there is any conditions to entry (e.g attire, timeslots etc...).