Shop Reviews

That place is amazing and all the designs are great! really enjoyed the whole experience as i was guided by one (super friendly) staff through the different quality of sofas and what would suit my new appartment! Definitely coming back for more shopping!

Dior at ION orchard is amazing! I would like to compliment Lawrence for his exceptional service at Dior, ION Orchard. He was extremely diligent and attentive to my needs as a customer, making the entire shopping experience smooth and enjoyable. Anyone who shops there and wishes to purchase something should find him. Totally worth while.

Dissatisfied experience. Went there today around 5 p.m to tried on the new launched eyeshadow. While I was standing there with a little gap between me and the eye shadow counter, a male staff just tried to squeeze himself through that tiny in front of me. Giving amazing attention to another customer while being unreasonable rude to me. Felt disappointed for no standard of customer service as I made a purchase here before with another female staff who provided good service.

I was shopping for a birthday gift for me whilst in holiday with my family and the staff at Dior were so warm and welcoming. Syaqinah was such a wonderful sales associate, and helped me choose the perfect present. When we realised we did not have our passport for the tax refund, she advised we could bring the purchase back the next day & she would sort out the paperwork. When we came the next day, she was just as warm & welcoming. A perfect experience.

I went to Dior to buy a bag on my Valentine's Day. And I was cared for by Ms Eleanor Zhang. She enthusiastically advised and helped me to choose a bag that suits me, then I have a small problem of paperwork and she was very enthusiastic to help me to complete. Thanks Dior thanks Ms Eleanor Zhang. Hope to regularly visit Dior.

Review: Dior Outlet, B2-53 ION Orchard, Singapore I have been using Dior products for quite a while and was genuinely happy to visit the Dior outlet at ION Orchard, Singapore. The store looked stunning, and I was excited to explore the products in person. Mr. Dareen attended to me and gave helpful information about the items. I purchased three products during my visit. However, two things left me disappointed: 1. Product Testing Experience: Mr. Dareen did not use the testers on my hands, only on his own, asking me to choose based on that. Later, I noticed that other (local) customers were allowed to try the products on themselves. This inconsistency made me uncomfortable and raised concerns about fair treatment. 2. Billing Issue: I was not given a bill at the time of purchase. When I returned to the store within a few minutes to ask for it, the way I was treated made me feel singled out. It led me to wonder—was I treated differently because I am Indian? As a regular and loyal Dior customer, this experience was disheartening. I expect consistent service and respect regardless of location or nationality. I hope Dior looks into such matters seriously and ensures fair treatment for all customers.

Wanted to immerse myself in the festive spirit of shopping. So came to ION to browse around. Was shopping in another high end boutique but received neglect and poor services. So eventually walked into Dior unplanned and Vincent Khoo unassumingly came and asked how he could assist me. I have to say his attentiveness to serve as well as his sincerity without being pushy made me feel comfortable. So I eventually gifted myself with my 1st Lady Dior mini from my original intended purchase of a wallet chain bag . Sometimes it is the little care and sincerity that makes a world of difference in the final purchasing experience. Only during payment, I found out that he is actually the branch manager, didn't realised it cause he was not dressed in uniform. Thank you Vincent for making my day. I will certainly come back again.

Two weeks ago, I visited the store and was warmly greeted by Brian, who provided exceptional service. I tried on several bags but couldn’t decide at the time. Brian patiently recommended and explained the features of each bag, and I told him I’d return once I made up my mind. Fast forward to now, I purchased this stylish and trendy saddle bag with Brian’s help, even though he was on home leave. Emily assisted me in-store while Brian went out of his way to provide support remotely. I've never experienced such outstanding service, even at several LV stores. I’ll definitely be returning to Dior for my SLGs and other purchases. A big thank you to Brian and Emily for making this such a memorable experience!

Absolutely disgusted by the customer service at the ion orchard branch. The job of the sales girl is to service not throw a fit and a disgusting body language especially after she realises you are not going to buy stuff. Such staff just being down the entire reputation of a brand

Staff were friendly and thoughtful , the male Chinese sales person even offered us drinks and taught us how to use the ion app for redemption etc . Overall he portrayed professionalism and integrity in delivering good service which we appreciated!