Shop Reviews

Worse customer service ever. I heard someone named Kai Sighed loudly to a couple of polite customers who wanted to take a quick look before closing in 15 mins but was rejected. Made me feel uncomfortable when i was walking towards the store.

I was shopping for a birthday gift for me whilst in holiday with my family and the staff at Dior were so warm and welcoming. Syaqinah was such a wonderful sales associate, and helped me choose the perfect present. When we realised we did not have our passport for the tax refund, she advised we could bring the purchase back the next day & she would sort out the paperwork. When we came the next day, she was just as warm & welcoming. A perfect experience.

Ariff provided exceptional service when I visited Dior for a bag exchange. He was incredibly patient and helpful, even though I was quite indecisive. He took the time to assist me without any pressure, offering thoughtful recommendations and ensuring I found the perfect replacement. His warm and professional attitude made the whole experience delightful. Truly the best service I’ve received at Dior!

The moment I stepped in, Jonathan made my partner and I feel welcomed, was served drinks while waiting for the product to be wrapped. Sha who was serving us, was very meticulous and professional in his duties. I would return again for the next purchase.

I went to Dior to buy a bag on my Valentine's Day. And I was cared for by Ms Eleanor Zhang. She enthusiastically advised and helped me to choose a bag that suits me, then I have a small problem of paperwork and she was very enthusiastic to help me to complete. Thanks Dior thanks Ms Eleanor Zhang. Hope to regularly visit Dior.

Absolutely disgusted by the customer service at the ion orchard branch. The job of the sales girl is to service not throw a fit and a disgusting body language especially after she realises you are not going to buy stuff. Such staff just being down the entire reputation of a brand

Wanted to immerse myself in the festive spirit of shopping. So came to ION to browse around. Was shopping in another high end boutique but received neglect and poor services. So eventually walked into Dior unplanned and Vincent Khoo unassumingly came and asked how he could assist me. I have to say his attentiveness to serve as well as his sincerity without being pushy made me feel comfortable. So I eventually gifted myself with my 1st Lady Dior mini from my original intended purchase of a wallet chain bag . Sometimes it is the little care and sincerity that makes a world of difference in the final purchasing experience. Only during payment, I found out that he is actually the branch manager, didn't realised it cause he was not dressed in uniform. Thank you Vincent for making my day. I will certainly come back again.

Not sure why so many negative reviews of this store. I had the opposite experience. SA Brian Lee made me feel extremely welcomed at the boutique. I got a Dior saddle bag as Xmas gift for myself on 17 Dec and Brian Lee invited me to the Lady Dior Art cocktail party on 4 Jan 2024. I enjoyed myself very much at the cocktail party. Even though I had no female partner to the event, I was extremely enthralled by the awesome collection.

I recently had the pleasure of shopping at Dior, and my experience was elevated significantly thanks to my sales associate, Sylvia. From the moment I entered the store, her warm and welcoming demeanor set a positive tone for my visit. Sylvia was not only polite and professional, but she also went above and beyond to ensure that I found exactly what I was looking for. What truly impressed me was her willingness to assist in any way possible. Despite a busy store, she took the time to understand my needs, providing personalized recommendations and insights about the products. It was clear that Sylvia genuinely cares about her customers, and her extensive knowledge of the brand made me feel confident in my choices. Her remarkable service didn't stop at just helping me select items; she also offered her expertise on styling and care, ensuring I left feeling both satisfied and informed. Sylvia's attention to detail and commitment to customer satisfaction are truly commendable, making my shopping experience at Dior unforgettable. If you're looking for an exceptional shopping experience characterized by warmth and professionalism, I highly recommend seeking out Sylvia at Dior. She embodies the finest qualities of customer service and has certainly earned my loyalty. Thank you, Sylvia, for going the extra mile!

🌸🌸 I was strolling through Ion mall's first floor when I saw the Christian Dior large pop-up tent for tea-time sets. ✅️ These Dior tea time sets are for online registered customers from Nov till Dec 2024. Details ********* 🩶 The iconic Dior Cafe experience is back in Singapore for another pop-up this Christmas 2024 season, where you get to indulge in a luxe Dior-inspired high-tea experience for a limited time only. 💙 I was told it is SGD130+ for 2 persons for a tea-time set. 🌿 🟧 Was informed by the pop-up cafe staff that all high-tea slots were already fully booked till end Dec 2024. ✅️ You Need to Pre-Book the DIOR tea time sets. ➡️ Reservations are strictly online, the staff told me.