Crate and Barrel occupies units #04-21/22 at ION Orchard (contact: 6634 4222), representing the American home furnishings brand's first retail location in Asia. The store specializes in furniture, home décor, kitchenware, and housewares, with product ranges including everything from pizza pans and Champagne flutes to leather chairs and carpets.
The sprawling multi-level store showcases the brand's manufacturer-sourced collections of kitchen, glass, and serve ware, complemented by a selection of eco-friendly furnishings and floor coverings. A mini-shop on the 3rd floor operates separately from the main 4th-floor store location, though the two sections are not internally connected.
The ION Orchard store opened to considerable fanfare as Crate and Barrel's debut in the Asian market. However, potential customers should verify current operational status directly with the phone number provided, as some sources indicate the store may have closed while others continue to list it as active through 2024-2025. The uncertainty warrants confirmation before planning a visit.
Level 4, Unit Number #04-21/22
Operating Hours
Closed
Menu information is not available at this time.
Photo Gallery
The Crate and Barrel store interior, showcasing furniture and home decor.
A beautifully set dining table with glassware, plates, cutlery, and decorative terrariums.
A Crate and Barrel dining set with chairs, bench, and table settings.
Shelves display kitchenware, including bowls, jars, and a pasta maker.
A modern living room setup with a sectional sofa, coffee tables, chairs, and decor.
A beautifully staged living and bedroom set with modern furniture and decor.
A dining table set for the holidays with red plates, festive decor, and glassware.
Interior view of a Crate and Barrel store showcasing modern furniture and home decor.
Interior view of a Crate and Barrel store showcasing children's furniture and decor.
A festive table setting with Christmas tree candles, greenery, berries, and tableware.
Interior shot of a Crate and Barrel store showcasing living room and bedroom furniture.
A stylish living room setup with a sofa, coffee table, armchair, and decorative items.
Interior view of a Crate and Barrel store showcasing home decor and kitchenware.
Interior view of Crate and Barrel showcasing dining ware, glassware, and home decor items.
Close-up of festive Christmas ornaments, including gnomes and striped figures, hanging indoors.
Festive table setting with pine garland, red berries, and tree-shaped candles.
The Crate and Barrel store entrance with festive decorations and displays of home goods.
Interior view of a Crate and Barrel store with customers browsing home goods and tableware.
Crate and Barrel store interior featuring a wooden outdoor furniture set with blue cushions and decorative items.
A Crate & Barrel store window display featuring a child's bedroom set with animal-themed decor.
Interior view of a Crate and Barrel store showcasing living room furniture and decor.
A display of kitchenware, including cookware, baking dishes, and decorative items.
A beautifully styled bedroom with a tufted bed, artwork, and shelving units.
Interior view of a Crate and Barrel furniture store showcasing various seating and decor.
A stylish living room setup featuring a brown leather sofa, ottoman, and accent chair.
A golden coffee pot and two crystal cups and saucers are displayed.
A dining table set with tableware and fall decor, displayed in a store.
A Crate and Barrel store interior showcasing a beautifully set dining table with the Mercer Collection.
The Crate & Barrel store entrance with displays of home furnishings and decor.
A Crate and Barrel store interior showcasing kitchenware and home decor items.
A festive dining table setting with Christmas tree-shaped decor and greenery.
A display of elegant white and gold Bacha coffee set items from Crate and Barrel.
The entrance to a Crate and Barrel store, showcasing home furnishings and decor.
A festive table setting with red berries, candles, plates, and cutlery, alongside a small Christmas tree.
Interior view of a Crate and Barrel store decorated for the holidays with furniture and decor.
While I find their designs stylish, I would warn people not to buy here due to poor customer service and extreme delivery delays if the item isn’t in Singapore.
Delivery delays
This table was delayed 3 times and took 11 months to arrive. I had to escalate to many senior Crate & Barrel people in order to get any status. They also knew I ordered the table but sold the display table to someone else without even giving me an opportunity to get the table sooner.
Customer service
The great sales executive that helped me left and the new one (only assigned after I called store demanding to know order status) gave wrong information, and sales manager just stopped trying to help me find chairs (so I only have two chairs). I switched out the chair style and bought them from their Singapore website - only US had stock. The Singapore store asked the US store a few times and then stopped when all they do is put your request in a spreadsheet.
They offered no alternatives or apologies - they just didn’t bother anymore. You would think after all my time waiting and the potential for more revenue, they would have at least offered other options.
They missed out on many opportunities to make up for their customer service but completely missed the mark.
It’s just such a disappointing experience and I wouldn’t want someone else to go through this. Shop elsewhere.
Chris Lee
Since your company charged my credit card from October 2021, I expect any of your company to responsible for the delay of my furniture(order no.9852) nearly 5months. Today I visited your shop. Mr.Fanill and Esteve very arrogantly said all our customers are like you waiting for 5-6months so why do you complain? Come on.. why do you carry the fancy name of the well known Brand… very disappointed about their attitude and false information given when I paid for the furniture which never deliver…
John Doe
Worse customer service ever. I heard someone named Kai Sighed loudly to a couple of polite customers who wanted to take a quick look before closing in 15 mins but was rejected. Made me feel uncomfortable when i was walking towards the store.
Positive Reviews
Amanda Robinson
What's not to love about Crate and Barrel? From unique kitchen items to that one of a kind furniture piece you've been searching for, you will find it here. The staff at this location are knowledgeable and friendly. Overall, a very pleasant shopping experience.
M J
That place is amazing and all the designs are great! really enjoyed the whole experience as i was guided by one (super friendly) staff through the different quality of sofas and what would suit my new appartment!
Definitely coming back for more shopping!
Parul Jain
Always been a fan of Crate and Barrel, love that it is an international chain so I can continue my brand loyalty wherever I go. Love the home decor, stylish furniture and other home essentials.
We love coming back and try to make the most during special offer and discounts! I picked up some gifts for my friends and family, but I must admit that I missed them packing the gifts with their signature ribbons (red and golden) without added cost. Each ribbon can with an added cost of 3-5 SGD. Philippines store and US store offered these without any cost.
Jan Torfs
Nice shop with a big choice in kitchenware but also with a lot more than that.
I will surely visit again when I have more time since I was surprised to see so many interesting items for my house and thé quality seems to be quite nice. I want to study their collection more carefully.
Penny Chua
Quality items, spacious and friendly staff! Even told me that is customers accidentally break anything, it’s not needed to pay.
