What's not to love about Crate and Barrel? From unique kitchen items to that one of a kind furniture piece you've been searching for, you will find it here. The staff at this location are knowledgeable and friendly. Overall, a very pleasant shopping experience.
M J
5
That place is amazing and all the designs are great! really enjoyed the whole experience as i was guided by one (super friendly) staff through the different quality of sofas and what would suit my new appartment!
Definitely coming back for more shopping!
Parul Jain
4
Always been a fan of Crate and Barrel, love that it is an international chain so I can continue my brand loyalty wherever I go. Love the home decor, stylish furniture and other home essentials.
We love coming back and try to make the most during special offer and discounts! I picked up some gifts for my friends and family, but I must admit that I missed them packing the gifts with their signature ribbons (red and golden) without added cost. Each ribbon can with an added cost of 3-5 SGD. Philippines store and US store offered these without any cost.
Jan Torfs
5
Nice shop with a big choice in kitchenware but also with a lot more than that.
I will surely visit again when I have more time since I was surprised to see so many interesting items for my house and thé quality seems to be quite nice. I want to study their collection more carefully.
Aimee
1
While I find their designs stylish, I would warn people not to buy here due to poor customer service and extreme delivery delays if the item isn’t in Singapore.
Delivery delays
This table was delayed 3 times and took 11 months to arrive. I had to escalate to many senior Crate & Barrel people in order to get any status. They also knew I ordered the table but sold the display table to someone else without even giving me an opportunity to get the table sooner.
Customer service
The great sales executive that helped me left and the new one (only assigned after I called store demanding to know order status) gave wrong information, and sales manager just stopped trying to help me find chairs (so I only have two chairs). I switched out the chair style and bought them from their Singapore website - only US had stock. The Singapore store asked the US store a few times and then stopped when all they do is put your request in a spreadsheet.
They offered no alternatives or apologies - they just didn’t bother anymore. You would think after all my time waiting and the potential for more revenue, they would have at least offered other options.
They missed out on many opportunities to make up for their customer service but completely missed the mark.
It’s just such a disappointing experience and I wouldn’t want someone else to go through this. Shop elsewhere.
Hayden C
3
$100 Wooden chopping board broke within <2 months of purchase. Refund process was painfully slow. But they accept the refund in store credit so I’m ok
Penny Chua
5
Quality items, spacious and friendly staff! Even told me that is customers accidentally break anything, it’s not needed to pay.
Paul Rodgers
5
Great quality, super friendly staff that go above and beyond to make sure you choose the items perfect for you. We have rearranged the store once to recreate what our living room would look like! Built to last, half our C&B items were moved from Dubai and shipped flawlessly. Happy shopping
Shannon Angdrea
5
It's surprisingly hard to find good, affordable furniture in Singapore so I'm glad that they have a C&B here! The catalogue is great; the sales staff is always very helpful and provide flexible solutions. I've been in touch with Ridz and he's been very responsive about all my product inquiries and space planning.
Price is definitely towards the higher end but the items are high quality, and the customer service is, from my experience, a lot better than most of the other stores in Singapore.
Hopefully they'll bring CB2 back soon too!
lim pearson
5
I am very impressed with the service and professionalism my family and I received from your staff, Zachary at Orchard Gateway. He was very knowledgeable and so helpful. He and his colleagues even came to my place to do on-site measurements to check if the sofa I am buying would fit the lift! I find Zachary to be a very honest and sincere salesperson and his ability to understand our concerns and find the best sofa or solutions to address my concerns and likes. I really enjoyed my shopping experience with Zachary and I would definitely come back for more shopping. Thank you Zachary and Crate & Barrel!