Shop Reviews

8th Jan 2025 Visited Ion branch for the first time today and was served by Nicky. He is professional, knowledgeable, friendly and he is helpful in giving suggestions and advices as well. I really like his positive and cheerful disposition. Please send my compliments to him. There’s also a current promotion of a free Osmanthus set for purchase above SGD$200 which is perfect for Lunar New Year!

Amy was super kind to let me try some of their skincare and haircare products—loved the experience! Everything felt great on my skin and hair. Highly recommend!

I was served by Laura and she was very helpful! Always make my experience very nice and comfortable. Did a scalp analysis and learnt a lot abt my hair type! They even gave free sample and helped w recycling ><! Love visiting the ion branch.

Queenie help me do the scalp analysis.she very friendly and expert to explaining on my hair condition and offer me a range of samples to try out the products.

Try out the immortelle set at the outlet here. Amy is so friendly and patience in explaining the function of this product. I had a great experience here🥰 …

Very warm and friendly staff! I was there for a scalp analysis in addition to topping up my usual purchases, and Amy who attended to me, was knowledgeable and recommended me products that were well suited for my current needs. It was a pleasant experience!

I love their products, but the customer service varies considerably. On one occasion I was really satisfied with my purchase because the staff was patient, cheerful, helpful, and able to advise me accordingly. On another occasion, the staff who served me had a poker face, looks uninterested, maybe he doesn’t not know the product well and when asked for him, he behaved as if he couldn't wait for his shift to be over.

I've been buying adidas products all my life but my luck with the products at this store has not been good. Bought a pair of sneakers from them and the sole on one of them was uneven. Had to exchange them but they wouldn't offer me a refund or even a voucher. I had to exchange it for another product at the same store. They don't have a huge selection so I ended up paying the difference for an even more expensive ultraboost shoe. 4 months in and I can already see a hole forming in one of the shoes. They refused exchange because I've already exchanged once. I understand where the staff is coming from and it is completely reasonable on their part to assume that I'm trying to exploit the store policy but I am more concerned about the quality of proucts in this particular store. Even bought 3 pairs of socks and their elastic around the ankle is much looser than the same product I bought from the official adidas store in Shopee.

One of the lousiest Adidas store i have ever been to. Not only do they not sell the gift vouchers, but the service has always been bad here....... Would recommend just heading to the flagship store a mrt station down instead of bothering with this one.

Adidas shop at B4 floor of ION. Easy access via MRT Orchard. The shop carries clothing items, shoes, and more. I needed a long exercise pants, and I was able to choose from about 10 different types. Great selection, I must admit. Friendly and helpful staff. Very clean, which is important at this time of phase 2.