See what customers are saying about our shops at Orchard Road Malls
4.2 out of 5
28111 reviews
xiuxiu xiu
So disappointed with the service I received on 21 Aug at Jewel outlet at around 830pm . We were served by one Chinese and Indian staff. Your Indian staff’s attitude was really bad . When your Chinese didn’t make the coffee properly , your Indian staff trying to close the cover, and said in a bad way: is like that lah! The first cup they made didn’t close the cover. We didn’t receive any simple “sorry” but the bad attitude .
Wee Ling Tan
Had a hair diagnosis session with Cera. She was very patient and knowledgeable in explaining my hair conditions. No hard selling but instead I was given some samples to try out. Thank you, Cera!
Celine Lee
I was served by Laura and she was very helpful! Always make my experience very nice and comfortable. Did a scalp analysis and learnt a lot abt my hair type! They even gave free sample and helped w recycling ><! Love visiting the ion branch.
Jiaqi Lee
Amy was super kind to let me try some of their skincare and haircare products—loved the experience! Everything felt great on my skin and hair. Highly recommend!
Posh Pearl
8th Jan 2025 Visited Ion branch for the first time today and was served by Nicky. He is professional, knowledgeable, friendly and he is helpful in giving suggestions and advices as well. I really like his positive and cheerful disposition. Please send my compliments to him. There’s also a current promotion of a free Osmanthus set for purchase above SGD$200 which is perfect for Lunar New Year!
Bobbi Yeo
I was served by Laura at the Ion branch and I like how approachable she is, yet not pressurising service. Overall it was a light hearted shopping experience with casual chit chat while getting my repeated purchases! Thank you Laura!
Rachel Chan
I went to Ion outlet to collect my hair samples, Amanda was very attentive, asked what is my hair's concern and did a hair scan for me, explaining the products and asking me to sample all their body series like scrub, oil and moisture too. She explained to me why she selected this shampoo sample for me, the ingredients used as well. Very patient and friendly 🙏🏻 despite I never purchase any item from the shop. If I will to purchase items from L'occitane, I will get it from Amanda. Keep up the good work! 💪 Thank u!
Sherilyn Tan
Very warm and friendly staff! I was there for a scalp analysis in addition to topping up my usual purchases, and Amy who attended to me, was knowledgeable and recommended me products that were well suited for my current needs. It was a pleasant experience!
Cortana 0417
Amy has been so attentive and informative and has broadened my understanding of haircare :)
Ushalene Ayakanu
Queenie is very friendly and good in explaining about the products...she did a lovely wrapping for gift for my Friend..👌 …
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