Shop Reviews

I agree with many other reviews here regarding customer service and encountered the same experience - being STOPPED by hand ✋ to ask questions, this is pretty rude. Also same experience that a staff asked me to look myself first and she will attend to me later. Then the later became never. Maybe I didn’t dress pretty that day, and looked like I don’t want to buy? Of course I couldn’t buy anything without proper attendance from the staffs. While I was looking and trying all the different cosmetics, there was a male staff standing there looked at me but didn’t offer any help. A simple question of “do you need any help?” would do wonders that time. This was not the first time I had such experience with Chanel. And it was only with Chanel, that I felt like not buying anything because of terrible experience.

Stylist Woo Ai Na was very patient with my friend and I during the service. She assisted and recommended some shades for lipstick, and let us took our time. So far my best experience in Chanel ! ☺️

I had a very disappointing experience at Chanel Beauty Boutique Orchard. The staff were extremely unprofessional and had a terrible attitude. From the moment I walked in, they looked at me with disinterest and made no effort to greet or assist me. It felt like they were judging me based on my appearance and assuming I wasn’t a serious customer. When I asked about certain products, their responses were cold and dismissive, as if I was bothering them. There was no smile, no product explanation, and absolutely no warmth in their service. I felt completely unwelcome and disrespected. Luxury brands like Chanel are expected to uphold a high standard of customer service, but this store clearly fails to meet that. I left the store feeling frustrated and disappointed. I hope the management takes this feedback seriously and trains their staff to treat every customer with respect and professionalism, regardless of how they look. I will definitely think twice before visiting this location again. I had a very disappointing experience at Chanel Beauty Boutique Orchard. The staff were extremely unprofessional and had a terrible attitude. From the moment I walked in, they looked at me with disinterest and made no effort to greet or assist me. It felt like they were judging me based on my appearance and assuming I wasn’t a serious customer. When I asked about certain products, their responses were cold and dismissive, as if I was bothering them. There was no smile, no product explanation, and absolutely no warmth in their service. I felt completely unwelcome and disrespected. Luxury brands like Chanel are expected to uphold a high standard of customer service, but this store clearly fails to meet that. I left the store feeling frustrated and disappointed. I hope the management takes this feedback seriously and trains their staff to treat every customer with respect and professionalism, regardless of how they look. I will definitely think twice before visiting this location again.

Visited the counter on 27/08 morning for my birthday gift redemption. Although I didn’t receive the usual email, the two ladies at the counter were very kind and helpful in assisting me to check. They made sure I still received my birthday gift, which I really appreciate. Their warm service made my day and I’ll definitely come back again!

The staff here are all so lovely & ready to render assistance / help in any way. Ai Na always updates me via text of the new limited edition items & replies my queries - appreciate the effort !!

Friendly and knowledgeable service from Ms Woo Ai Na! She was very patient and took the time to explain various products. Very professional! Definitely recommend to look for her for product recommendations or just to window shop.

the ion location is just as spacious if not more than the marina bay location, with less people and more staff. amazing & creative interiors and great selection.

I recently received unsatisfactory service from Chlonis when I took my GM sunglasses for after-sales service. Despite the standard operating procedure requiring a warranty card, Chlonis declined service in a rude and arrogant manner, giving the impression that I was disturbing her. In contrast, her colleague explained the situation politely and apologized for the inconvenience. The overall experience was unpleasant and ruined my day.

First time at a Gentle Monster outlet and was drawn to it by the big eyeball at the entrance. Quite a sight to see it open and shut! Unique collection for those that have an eye for such items!

Normally we don’t like to be served when we walk into a store. Angie was friendly and not pushy. She came over to give us advice to decide on the designs. I was holding onto 3 glasses and couldn’t decide on one. Her advice/reasoning were similar to what I was contemplating. Nothing about it was hard selling. This is the type of sales associate that we need in every boutique. Angie deserves a RAISE!! She gives great service. I can’t say enough. With just a few words, I made my decision and bought the BELL-YVG1 with cosmic logo design on the side temples. She also recommended me to a few optical stores to turn them into clear reading glasses.