Shop Reviews

Visited the counter on 27/08 morning for my birthday gift redemption. Although I didn’t receive the usual email, the two ladies at the counter were very kind and helpful in assisting me to check. They made sure I still received my birthday gift, which I really appreciate. Their warm service made my day and I’ll definitely come back again!

The staff here are all so lovely & ready to render assistance / help in any way. Ai Na always updates me via text of the new limited edition items & replies my queries - appreciate the effort !!

Great service and pristine gift wrapping even for a small 98$ Hand Cream. The attending lady asked if it was a gift and proceeded to kindly gift wrap it and provide a letter card I could write my best wishes on. Overall great experience at this outlet.

Today I purchased a Chanel cheek and lip cream and wanted to take a moment to thank Yvonne, the sales associate who assisted me. She was incredibly nice and attentive during my visit. Yvonne allowed me to test the product on both my face and the back of my hand, which helped me make the best choice. What really impressed me was her thoughtfulness in providing two different types of removers—one with oil for my face and another for my hand. It’s those little touches that make a shopping experience memorable. Thank you, Yvonne, for your exceptional service!

To be honest the sales people in Orchard Ion Chanel beauty don’t deserve even a star. It’s there simply because it’s a google requirement. My friend and I head down during lunch hour yesterday, wanted to redeem a sample of Chanel fragrance. A lady in heavy makeup said we will be attended to by another colleague. While waiting, I can see that she was attending to 2 westerners enthusiastically but they did not request to buy anything, how busy can you be seriously? After waiting for more than 5 mins, we approached another male sales associate at the counter, he is more polite than the lady but he also told us they are busy and another colleague will attend to us. I am appalled this is the kind of service we offered in Singapore and Ion is one of our most well-known malls here. For the entire shop to behave in this way, it must be a top down direction. SG Chanel Beauty, I don’t know what is your requirement when it comes to hiring, but if teaching your staff to pick and choose customers is your strategy, I hope you know how outdated and stupid it is.

Positive vibe service by cosmetologist here :) Her name is Jess Sim. She let me try a lot of lipstick shades and then yes happy to get her what I want today for fast shopping in 20 mins! I purchased the lipstick and fragrance primer today I will be back for more collection

Good ambience and friendly staff. I received a message that the pocket collection had just restocked, and went down to the store. Orchard was all sold out, but Jackson was able to call to the MBS outlet to check for availability. Was able to secure a pair in the end. Thanks Jackson!

Staff was helpful but need to be more consistent. I asked 1 girl to help me then after asking questions, she ran away so another girl had to come to help me again and gave me BETTER options haha (the old girl didn't tell me the availability of the color of the version that I want, but the other girl show me that). However, staff are very friendly and always remind me to do tax refund with my passports at the airport. The store is huge and decorated really futuristic, I went to the New York one and it seems like this one is less interesting, but it has more spaces to showcase new products and older versions.

Normally we don’t like to be served when we walk into a store. Angie was friendly and not pushy. She came over to give us advice to decide on the designs. I was holding onto 3 glasses and couldn’t decide on one. Her advice/reasoning were similar to what I was contemplating. Nothing about it was hard selling. This is the type of sales associate that we need in every boutique. Angie deserves a RAISE!! She gives great service. I can’t say enough. With just a few words, I made my decision and bought the BELL-YVG1 with cosmic logo design on the side temples. She also recommended me to a few optical stores to turn them into clear reading glasses.

Walked into Gentle Monster Ion Orchard on Sunday 22 Dec 2024 looking for some Xmas presents. While browsing around, we were promptly attended to by Doreen. She had just attended to other customers at the cashier and without delay came to us to offer her assistance. She approached us with a friendly smile and asked if she could be of help. We told her our intentions of getting a few gifts and asked for her opinion. Having known that it was our first time at Gentle Monster, she briefly introduced to us the general range before zooming in to find out what we were looking for. Thereafter, she brought out a few popular, top selling designs for us to browse and gave her honest opinions and suggestion. During the whole time, she was never pushy or walked away to attend to other customers. Subsequently, we made our purchases and praised her for her commitment and time to us. Throughout the whole time, we noticed there were other staff present in the outlet but the rest of them did not attend to customers and seemed snobbish towards customers whom they think will not make purchase. Hence with this review, I do hope that the management of this branch review and consider Doreen to be next in line for promotion or a big bonus. She really deserves it. For customers considering getting any frames or sunglasses from Gentle Monster, I hope you will get to meet Doreen as well. I am sure she will be able to guide and recommend you the perfect choice.