Shop Reviews

SALES ORIENTED. DONT LOOK LIKE BUYING = ALL STAFF IGNORES YOU LIKE YOU DONT EXIST??? 😅 I have two accounts each with USD5 to 7k in spending. It’s not much but I’ve bought plenty of products in different cities to tell that ION is by far the worst experience ever … 🤦‍♀️ it’s a busy day and every staff is attending to someone. Wanted to ask a simple question and the staff signalled to me “STOP🤚🏻” approaching her ( with her hand ) because she is attending to someone. ( but the 3 dudes were discussing the fragrance amongst themselves ignoring her and back facing her … ) another staff IS VERY INSISTENT ASKING ME TO WAIT FOR HER TO CHECK MY RECORDS WHEN I TOLD HER ITS OK IVE TEXTED SOMEONE IN THEIR ORGANIZATION TO CHECK FOR ME because I cannot stand her … she DONT LET ME FINISH MY WORDS and tell me to WAIT ( for what …) already told you thank you I don’t need your help in checking anymore because I’ve got someone else via text …. 🤷‍♀️ SO IMPATIENT and refused to listen to me. Omg. WILL NEVER VISIT AGAIN

Usually buy my Chanel cosmestics here during the Tangs members day sale as will get a higher rebate. so makes the purchase more value for money. the service at the counter here is good. but they keep limited stock, so must check in advance if the items are available or have to preorder

I had booked a one hour slot with a make up specialist to learn some tips, it was my first time doing something like that and the session exceeded my expectations. Thank you, Shane Su, for your patient explanation and clear instructions/ demonstration. You have created a fuss free yet fresh,polished look that I like a lot! Now I just need to practise on my own. And I appreciate that there was no hard-sell, I bought what I really needed/liked.

Today I purchased a Chanel cheek and lip cream and wanted to take a moment to thank Yvonne, the sales associate who assisted me. She was incredibly nice and attentive during my visit. Yvonne allowed me to test the product on both my face and the back of my hand, which helped me make the best choice. What really impressed me was her thoughtfulness in providing two different types of removers—one with oil for my face and another for my hand. It’s those little touches that make a shopping experience memorable. Thank you, Yvonne, for your exceptional service!

Positive vibe service by cosmetologist here :) Her name is Jess Sim. She let me try a lot of lipstick shades and then yes happy to get her what I want today for fast shopping in 20 mins! I purchased the lipstick and fragrance primer today I will be back for more collection

The staff here are all so lovely & ready to render assistance / help in any way. Ai Na always updates me via text of the new limited edition items & replies my queries - appreciate the effort !!

I recently visited Gentle Monster and had the pleasure of being assisted by Zac, and I have to say, the service was exceptional! Zac was incredibly attentive and knowledgeable, guiding me through their wide range of sunglasses with a level of professionalism and friendliness that made the whole experience enjoyable. He took the time to understand what I was looking for and provided excellent recommendations without ever feeling pushy. I left with the perfect pair of sunglasses, and I truly appreciate Zac’s top-notch service. Highly recommend!

I had a great time at Ion Orchard Gentle Monster, especially with Stephy's assistance. She was incredibly helpful and understanding. I am pleased with the patience and attention to detail displayed over my entire experience. She provides a thorough and lucid explanation, which is also comforting. Her services have made me want to return to the store.

Great experience buying sunglasses here! EVELYN was professional and patient, helping me find the perfect pair for my face shape and style. The quality is excellent—comfortable fit, and great sun protection. Highly recommend!

Subject: Poor Customer Service at ION Orchard Store I am writing to express my disappointment with the service I received at ION store today at around 2:30 pm. My husband and I visited their store intending to purchase shades and experience the in-store buying process. However, upon arrival, we were met with a group of six staff members (4 men 2 ladies) who were more engaged in conversation with each other than attending to customers. Despite our presence, they failed to acknowledge or assist us. What was even more striking was the stark contrast in treatment when a Caucasian customer entered the store shortly after us. The staff members immediately greeted him warmly, whereas they had completely ignored us. This perceived bias in service was not only disappointing but also unsettling. Unfortunately, the experience has left a lasting impression, and we have decided to take our business online instead. We will no longer be visiting their physical store, as we do not feel confident that we'll be receive the respect and service that we deserve as a customer. This was a missed opportunity for their store to make a sale and provide a positive customer experience. I hope that they will take concrete steps to address the issues that we faced and ensure that all customers are treated with fairness and respect.