Shop Reviews

Ms Yvonne Lew is very detailed and informative, very patient and providing my mum a very good customer service, understanding her needs. We will definitely come back again to make glasses again in the future.

Was hosted by Jamie and Emmie here at Tiffany Ion, and it was such a lovely jewelry shopping experience. Emmie was kind enough to show me the men's collection, which in full transparency wasn't a big one here at Ion, especially after the LVMH merger. Took out some bracelets, some bangles, some cuffs, and she wasn't stingy at all in showcasing what they had and offering her thoughts on the various styles. She also made sure to ask interesting questions to finding out my style and what I didn't like. Even when trying on diamond studs, we were discussing the sizes that fit my ear, and the team was especially helpful in finding the various cuts, sizes up and down from where we initially indexed on, for us to try. Thanks team, especially helpful!

Purchased a gift on their online platform. Went down to ION Orchard for self-collection. Checked the gift and I assumed the staff would have tie the ribbon back (like how it came when item reached the store). Went to shop about and at some point in time, only to realized that the box was not tied with the ribbon. Instead, ribbon was stuffed to the side of the paper bag with the rest of the cards and my purchase. Would expect better service quality of this brand.

When we entered we got greeted by the lovely employees. When we were looking around they help suggest us other items that we might like. They also offered us water. Overall great experience.

Had a great experience at the ION Orchard branch, thanks to Cheng Cheng — hence the 5 stars. Even though I only came for a cleaning service (which likely earns little commission), she treated us with professionalism, warmth, and VIP-level service. Her experience and dedication truly stood out. I sincerely hope her standard becomes the benchmark for the rest of the team. That said, service quality really depends on the staff, and I also had my fair share of bad experience at their other branches. Before ION, I visited the MBS branch, where a male staff member explained — in a rather patronizing tone — that the cleaning service is now chargeable, and implied I probably couldn’t afford it, without even checking what kind of jewelry I had brought. It definitely left a bad impression. A few years back at their Takashimaya branch, an older staff member assisted me with a free cleaning, then asked for my contact details to “double-check” my account — which came across as questioning whether I truly owned the jewelry. That had never happened before and felt quite offensive. Overall, the service experience clearly varies depending on the staff and their level of professionalism. My recent visit with Cheng Cheng, however, was exemplary and truly worthy of commendation.

Our experience at Tiffany & Co. Singapore was nothing short of exceptional, and we have Rachel and the wonderful team to thank for it. They truly embody the level of service and care one expects from such a prestigious brand. From the moment we arrived, we were greeted with warmth and professionalism. My fiancée was looking for a few special pieces, and Rachel was an absolute delight to work with. She was incredibly patient and knowledgeable, guiding her through the collection with great expertise. Rachel’s attentiveness made the selection process a relaxed and joyful one, not at all rushed. She made my fiancée feel like the most important person in the room. During the purchase, Rachel and her team's thoughtful gestures truly elevated the experience. As we waited for the jewelry to be wrapped, they presented us with delicious chocolates. It was a small detail, but it was so appreciated and made the moment even more special. The care taken with the packaging was also flawless; the items were perfectly and meticulously wrapped, reflecting the high standards of the Tiffany brand. This was a truly memorable and delightful visit. The level of personalized service we received from Rachel and the entire team at Tiffany & Co. Singapore is commendable. They didn't just sell us a beautiful piece of jewelry; they provided a luxurious and celebratory experience that we won't forget. We will definitely be back for future purchases and will be recommending them to all our friends and family 😊

I recently visited the store for a ring resizing and polishing service, and while there were some challenges with the resizing process being done incorrectly twice and the polishing not meeting my expectations, I want to take a moment to highlight the outstanding service I received from Victoria. She quickly recognized how the situation affected me and handled everything with such professionalism, empathy, and grace that it truly turned my experience around. Her ability to understand my concerns and make me feel valued as a customer was exceptional. Despite the initial issues, her attentiveness and commitment to ensuring my satisfaction left a lasting impression, and I deeply appreciate her effort. I believe such dedication deserves recognition, and I hope Tiffany & Co. values her as much as I do.

Brought my pendant back for polishing at ION. Was served by Winni and her customer service was excellent! As I did not have any records there, she patiently helped to search for the item code and even provide polishing cloth for my necklace and packed them nicely for me to bring back. 👍👍 Thumbs up for Winni! …

I’d like to express my sincere appreciation for Rachel Li at the Orchard branch of Tiffany & Co. Her service is consistently outstanding—she’s genuinely kind, attentive, and always goes the extra mile, often offering to polish my necklace. Rachel truly makes the large store feel welcoming and personal every time I visit.

Dropped by to get a necklace polished with them and their staff and security directed me to the Takashimaya outlet as they said they were busy. Went to the Taka outlet and they directed me back to ION for the same reason. If no one wants to serve or provide proper service, then that's perfectly fine with me, I'll find no reason to purchase from them ever again - plenty of other brands to shop from anyway. The poor security guard had to apologise to me multiple times for this entire fiasco I was put through, which should not have had to happen at all.