Shop Reviews

The customer service at Ion Orchard was subpar at best. I was attended to by Gina, and while the initial interaction was tolerable, the follow-ups and post-purchase service were severely lacking. With such disengaged and jaded staff, the entire purchase felt purely transactional rather than special. For a brand that claims to pride itself on luxury and service, this experience fell far below expectations. Goes to show how easily customer service, or the lack of, can diminishes the brand.

Made an appointment online for wedding band viewing together with my fiancée. Same day that evening the appointment was made online, I was contacted by the CA to confirm my appointment saying it is 11.30am, whereas I clarify that appointment was for 5.30pm together with the screen shot of the email confirmation. So small hiccups which is fine. Following on the day of appointment, 10.26am was contacted by another CA and mention appointment is at 5pm, which I clarify again it is 5.30pm together with the screen shot of the email confirmation which I was thinking why another CA asking me for details again. Then only by 2.23pm, 1st CA message me and mention that she was assigned to attend an event, so 2nd CA did not mention anything about taking over 1st CA (which fair, i did not ask as well) then 1st CA only mention by afternoon time when 2nd CA already contacted me at 10.26am. Ok still minor issues. Fast forward to actual appointment, my fiancée and I were early for 10mins, so we were given water and waited a bit as our CA assigned (2nd CA) went bathroom. Then when we started viewing, everything seems like rushed and waiting for decisions, when ask to show a matching wedding band for male, CA just mention can choose any with no recommendations and no introductions to the rings we are looking at and provide suggestion. We were just given the rings we wanted to see and the CA just waited there quietly looking at us, when my fiancée casually mention about her Tiffany & Co. necklace she was wearing, there was also no suggestion made to help with cleaning/polishing since we are already there. When we wrap up our viewing disappointingly, our CA just stay there while we walk ourselves out by climbing the stairs up from inside the store to exit back to the mall, whereas 3 other groups of customer without purchasing as well, was provided an option by their CA that they can open the door on 1st floor for them to exit so even if they want to go back into mall, they can take the escalator without needing to climb stair case, but we were not given a choice at all by our CA. Super disappointing from Tiffany & Co. was expecting a lot from them due to their branding and how my friends also look for them for wedding bands, our visit make us reluctant to return or even introduce others to visit. Advice others to think twice before wasting your time for bad service, other jeweler provide much better service.

Located within Ion Orchard, travel on the red MRT line and alight a Orchard station. There is an exit which leads straight into Ion and you can use the elevator to travel to the second level, right beside TWG is an entrance into Tiffany & Co. The other entrance is at the ground level located outside of Ion Orchard. Tiffany & Co prides themselves with fine jewelry of superb quality and craftsmanship. They have top tier customer service too and on that note, do not try to attempt to haggle as prices are strictly fixed. I would like to commend HuiXi and Mina for their professionalism and friendliness. It was my first purchase and they offered me great advices with my decision. Kindly look for them if you need help.

My family and I had the pleasure of being assisted by CA Wei Ting at Tiffany&Co ION, and the experience was nothing short of exceptional. From the moment we walked in, her warm and friendly nature made us feel welcome and comfortable. We were shopping for 四点金 for a wedding, and Wei Ting expertise and keen sense of style were incredible. She listened carefully to our needs and made thoughtful recommendations that perfectly matched what we were looking for. Her attentiveness to details and her willingness to help us find the right pieces that suit us the best. She went the extra mile, ensuring that our visit was smooth and truly memorable. Wei Ting service made our shopping experience enjoyable and stress-free, and we left the store feeling delighted with our purchase. We highly recommend her to anyone seeking a personalized and top-tier shopping experience at Tiffany&Co ION store!

I visited Tiffany a week ago to get a simple ring for my fiancé and was served by Cheng Cheng. To be honest we were quite intimidated initially as it was our first time entering a luxury store, but Cheng Cheng made us feel so welcome and eased us through everything. The process was smooth, simple and she was ever-ready with recommendations. I throughly had a good experience ❤️

Was hosted by Jamie and Emmie here at Tiffany Ion, and it was such a lovely jewelry shopping experience. Emmie was kind enough to show me the men's collection, which in full transparency wasn't a big one here at Ion, especially after the LVMH merger. Took out some bracelets, some bangles, some cuffs, and she wasn't stingy at all in showcasing what they had and offering her thoughts on the various styles. She also made sure to ask interesting questions to finding out my style and what I didn't like. Even when trying on diamond studs, we were discussing the sizes that fit my ear, and the team was especially helpful in finding the various cuts, sizes up and down from where we initially indexed on, for us to try. Thanks team, especially helpful!

My boyfriend and I are visiting from NYC and stopped into this Nail Studio after seeing the beautiful designs in the window. We were warmly greeted and taken care of. I got nail art for the first time, and my boyfriend got his first manicure! We loved visiting this studio, and we wish there was one in NYC for us to visit. My manicure came out so beautifully, was done so quickly and I am very happy. We recommend this nail studio to anyone near Orchard Road- beautiful studio with beautiful work at a fair price! Thank you ladies at Nailz Treats Ion :)

My go-to place for a mani-pedi!!!! Love love love the service. I always get the feet treatment too because it makes my feet feel so smooth and nice. Miko’s service always doesn’t disappoint! Highly recommend

Extremely disappointed with Nailz Treats @ ION — especially after being a long-time loyal customer. I recently found out that even though I’ve purchased a package with them, they still charge an extra fee to remove gel polish if it was done at another salon. I honestly cannot understand this policy — a gel removal is a gel removal. Why does it matter where I had it done previously? The process is exactly the same, and yet I'm penalized just because it wasn't done at their salon? It’s frustrating and feels like a way to squeeze more money from customers who have already committed by buying a package. I expected better treatment and a fairer approach, especially from a place I’ve supported for so long. This kind of unreasonable policy shows a lack of appreciation for loyal customers, and frankly, it’s enough to make me reconsider ever coming back.

Had been doing my manicure and pedicure here for a while now. Very skilled manicurists and detailed in keeping my nails in good shape. Very satisfied with Sherlyn and Doris who has been very professional.