Shop Reviews

Went here on Nov 1 and queued 90 minutes for the labubu bag. It can get very packed in here but staff are very friendly. I got the brown plush flower bag!

The latest POP MART ION Orchard is located at the former OCBC space. Alight at NS22/TE14 Orchard MRT station and head to Exit 3 towards to Wisma Atria. During weekends/Festive Seasons, it is very crowded at any time of point and maybe due to security reasons, they only open small gap entrance for people to patronise their outlet. Advice not to bring any baby pram during this period. It can be very cramped near to the entrance but inside is slightly spacious. They have many POP MART figurine collection. Some of the popular are either sold out or selling fast. The staff is quite friendly and helps the customer to check the price.

Great has most of the things restocked and good costurmer service and the things from there good quality

Big and well designed but doesn't seem to be well stocked . I guess could be a better shopping experience . All the popular toys snatched up by scalpers and resellers , I guess they should make more of the popular ones and stop making those that are always left on the shelves 😕 …

I am writing to formally lodge a complaint regarding the repeated unprofessional and disrespectful behavior of one of your staff members, Boon Kian, at your ION Orchard store. Every time we visit this location, Boon Kian’s attitude has caused us unpleasant experiences, but today’s incident during the release of the Shiny Shiny Crybaby Plush Toy was unacceptable and left us feeling humiliated and unfairly treated. This is not the first time Boon Kian has acted inappropriately. On a previous visit, he scolded my colleague directly when she attempted to make a purchase. Just earlier today, another colleague of mine, who was queuing at a different time, also witnessed Boon Kian speaking rudely to other customers.Specifically, while holding the last Crybaby plush toy, a customer politely asked if there were any left. Boon Kian’s response was dismissive: “If the person in front of you doesn’t want it, then you can have it.” This tone is unacceptable and not how customers should be treated. As loyal supporters of Pop Mart, we come to your store to enjoy your products — not to be treated rudely and publicly humiliated by staff. Boon Kian’s repeated behavior is damaging to your brand and deters customers from returning. While I was paying for the plush toy with my colleague, Boon Kian confronted us aggressively in public, questioning whether my colleague had cut the queue. Despite my clear explanation that the customer in front of me had also allowed a friend to join midway — and both were allowed to purchase without any issue — Boon Kian chose to question only us. His tone and manner were accusatory and confrontational, making us feel like we were criminals or thieves. This public confrontation was extremely embarrassing. If there are store policies about queuing or purchasing, they should be applied fairly to everyone, not selectively enforced. We were shocked by the double standard. Why were we singled out and treated differently? Why were we questioned, while others were not? Worse still, your staff publicly asked the customers in front and behind us whether they had seen my colleague, as if we had done something wrong. This caused us great embarrassment and humiliation. If such policies exist, why were they not communicated clearly upfront? According to your stated rules, each person is entitled to purchase one plush toy, and we respected that. Yes, my colleague joined later, but many customers were moving in and out of the queue in a similar way and still allowed to make their purchases. Your staff could have calmly explained the policy, but instead we were treated as though we were intentionally breaking rules. We felt publicly shamed and unfairly targeted. If necessary, CCTV footage can be reviewed to confirm the events. Another staff member, a short-haired female, gave us an openly displeased and impatient expression, making the experience even more unpleasant. We are loyal customers who truly enjoy Pop Mart’s products. We queue and purchase because we support your brand, not to be publicly humiliated in your store.

Worst customer experience. Everything on display is not for sale. Most ridiculous business, it won't last long if customers can't buy anything 🤯 …

Nadia, Eugene and other Malay Girl are very helpful and patiently assist me to shift members Parcel to Spain. They assist me steps by steps until I was able to finish the procedure. Great customer service despite how busy the counter while I'm waiting to finish to fill my shipment details. They are very accomodating and andGreatCustomer service they provided even under the pressure. Please recognize their work commitment. Thia people are worth to Keepeepppp👍👍👍👍

Wonderful service from one of the staff, only caught his surname- Mr Ho, whom I believe is the branch manager. Unfortunately, can't say the same about one of the female staff who was snappy and looked unhappy when she directed me on how to pack my package. Mr Ho took over once I was done and on top of being helpful, he patiently went through the process of shipping items internationally, including the filling up of multiple forms. Would still go to this branch for convenience, some other staff are friendly and efficient based on previous visits. Maybe it was a bad day for that particular staff.

I sent parcel ti the so called Zone 3, with very high rates. The lady with big eyeliner at the counter never showed me the parcel rates. Only after I sent and paid, at the next day when I requested, she showed me all the rates. Only then I found out that I could add 600gr more for the same price! So wasteful and careless about customers money! When I told her off, even she knows she was at fault she tried to defend herself with “what can I do”. You could at least let me know I have more than half a kilo more to add to the parcel!! Rates aren’t cheap! Very poor customer service. Train your employees! Do better!!

Such a convenient place to pick up passport. Look out for Exit 3 from NS Line 22 Orchard Station. Look for signage B2 for post office, turn right and walk along the jewellery shops. Service is swift and not crowded on a weekday. Many thanks to other reviewers who provided accurate directions to Singapore Post Orchard Branch.