Shop Reviews

FINALLY! A BIG POPMART STORE THAT IS AT ORCHARD! This is great for popmart lovers like myself with very aesthetics and interactive displays to soak the experience in. It has a futuristic mechanical factory style and dimoo train seat photo booth deep inside the shop. I also noted there is a popmart photo booth as well in a corner for those who are keen to print popmart themed photos with their friends at a fee. The store is rather big and well packed with variety. The downside of this place is that it is very crowded all the time due to the traffic coming in and out of wisma, and that's it's situated directly outside Orchard MRT.

Bought a Molly phone charm on 6 July. Within a few days, the charm broke off. Went back to Pop Mart ION on 13 July with the box and receipt; and they could not exchange the item due to policy of needing to see an unboxing video of the item. Ridiculous exchange policy. I was advised to write to their customer service email which is not reassuring at all. UPDATE: The Pop Mart customer service replied me to say that all after-sales service should be done at the store. While store staff had told me earlier that they couldn’t handle the matter and only the customer service could. Ridiculous!!!!

Hello POP mart I am writing this email to lodge a very serious complaint. I purchased nearly 100 boxes of the Little Prince series blind boxes on your official website. However, when I received the goods, I found that the two boxes of the Super Secret did not have any security code labels. When I discovered this problem, I contacted the online customer service and wrote an email to inquire. But your official website gave me a unified response that the products sold were genuine, and they explained that it was a problem with your warehouse. Is this the way a large company like yours handles such matters? Please tell me how I can verify? You haven't given me any verification methods to verify. How can you say it's genuine? What's the reason? I can also suspect that the products you sent are counterfeit, or that the logistics company replaced my hidden ones. I have no way to verify the products at the moment. I need you to give me a reasonable solution. I need boxes with verification codes and a verification method.

I recently visited the POP MART pop-up at ION Shopping Mall, a delightful cosmic experience centered around their beloved character, MOLLY. The "MEGA SPACE MOLLY" exhibition transformed the space into a playful and inspiring otherworldly gallery. The entrance immediately set the mood with a large, starry-sky backdrop and the "MEGA SPACE MOLLY" logo. Inside, the dark, space-like atmosphere was enhanced by twinkling ceiling lights, creating the illusion of a night sky. The main highlight was the stunning array of MOLLY figures. A series of MEGA-sized MOLLY and other characters dressed in astronaut suits took center stage. I particularly loved the collaboration with Care-a-lot, which featured a large, lavender-colored bear in an astronaut outfit standing next to a smaller MOLLY. Another favorite was the display of MEGA SPACE MOLLY figures that glowed from within, giving them a futuristic and ethereal look. The brilliant crossover with Optimus Prime was also a major eye-catcher. The exhibition wasn't just about figures; it also featured beautiful artwork and merchandise. I saw cool, space-themed skateboards and paintings, as well as smaller collectible figurines creatively displayed inside a clear astronaut helmet. A plaque on the wall explained the exhibition's theme, highlighting MOLLY's brave and fearless exploration. The text, in both Chinese and English, described MOLLY as "the imaginative little girl" who, through her brushstrokes, embraces her own sky and fearlessly moves forward. This message perfectly resonated with the entire presentation, showing that these aren't just toys, but a symbol of curiosity and adventure. Overall, the POP MART pop-up was a fantastic experience—a well-designed and immersive showcase of the MEGA SPACE MOLLY line. It’s a must-visit for any POP MART enthusiast or anyone who appreciates creative character design.

I went to browse some art toys and ended up at a shop called Haha. It wasn’t very crowded, and the decoration was really nice. The staff were friendly and recommended downloading the Popmart app for more info and discounts. It was a fun little visit. If you like art toys, I’d suggest checking it out!

Worst customer experience. Everything on display is not for sale. Most ridiculous business, it won't last long if customers can't buy anything 🤯 …

I sent parcel ti the so called Zone 3, with very high rates. The lady with big eyeliner at the counter never showed me the parcel rates. Only after I sent and paid, at the next day when I requested, she showed me all the rates. Only then I found out that I could add 600gr more for the same price! So wasteful and careless about customers money! When I told her off, even she knows she was at fault she tried to defend herself with “what can I do”. You could at least let me know I have more than half a kilo more to add to the parcel!! Rates aren’t cheap! Very poor customer service. Train your employees! Do better!!

Wonderful service from one of the staff, only caught his surname- Mr Ho, whom I believe is the branch manager. Unfortunately, can't say the same about one of the female staff who was snappy and looked unhappy when she directed me on how to pack my package. Mr Ho took over once I was done and on top of being helpful, he patiently went through the process of shipping items internationally, including the filling up of multiple forms. Would still go to this branch for convenience, some other staff are friendly and efficient based on previous visits. Maybe it was a bad day for that particular staff.

Such a convenient place to pick up passport. Look out for Exit 3 from NS Line 22 Orchard Station. Look for signage B2 for post office, turn right and walk along the jewellery shops. Service is swift and not crowded on a weekday. Many thanks to other reviewers who provided accurate directions to Singapore Post Orchard Branch.

Did you know that most post offices in Singapore close by 5pm or 7pm? Fortunately we were able to visit this branch which closes at 8pm on weekdays. The procedure to send a parcel overseas is extremely complicated and user unfriendly. After getting a queue number, you need to select your own postal box and sealing tape from the shelf, then proceed to the counter when your number is called to get the official measurements of your parcel noted. Then you need to go online to create a shipment order with the aforementioned data. The system required a breakdown of weight and price and country of production for each item. That's crazy! Postal staff assured us that only the totals need to be recorded. Then with shipment order in hand, queue at another counter to check the order and make payment before the parcel is handed over to the staff. Wow! Fortunately we had the pleasure of meeting Ms Zainab who patiently explained each step of the process and helped us to submit our order before closing time. She was polite, helpful and extremely patient explaining the complicated process with simple instructions. Kudos to this wonderful frontline staff!