Shop Reviews

Loved the collections here. Hera was extremely helpful and kind. I would recommend APM Monaco for lovely designs with great quality

It's a pleasant experience with James. He explained the details of exchange & warranty policy. But it will be great if can adjust the spot light on the customer side, coz it's hot even though I'm just stand there for awhile. :)

Tia went above and beyond helping me untangle my necklace. She was incredibly patient, professional, and genuinely kind throughout the process. Her exceptional attitude and service truly made my day — staff like her are the reason I’ll keep coming back to APM Monaco.

I had an outstanding experience thanks to Timothy, who provided exceptionally good service from start to finish. He was not only extremely knowledgeable about the products and services, but also incredibly patient throughout the entire process. No question was too small, and he took the time to explain everything clearly without ever making me feel rushed. It’s rare to come across someone who is so genuinely committed to helping customers. Timothy truly sets the standard for excellent service. Highly recommend seeking him out if you want a smooth and pleasant experience

Came by almost closing time at ION but really enjoyed the style tips by Juliana! Spent 45 minutes to get the right tips, and finally secured a beautiful set of necklace & bracelet. It is a dream design and rare wonderful service by Juliana.

Amazing service from Juliana! Top notch initially wasn’t intending on making the purchase but she was so patient and knew the collections inside out. I ended up buying both rings on a whim! Thanks again Juliana I will be back.

Today i met one of kindest person, his name is Mike. We have some nice talk after he is asking to buy my cigarrates at random india resto and he gave me this! Thanks mate for the chocolate 👊🏻, very nice to see you. Apparently after checking again, my flight is in the morning so i can't do visit. My Wife reschedule the flight 😂. Next time go to singapore again, will defenetly go here. Have a promotion for this man! He deserved it! Go to indonesia Mike, at jakarta you will be my guest 🤝🏻.

Hi, I want to complain about an order I made under Order ID 21071028. I called around 12nn+ today to 63458212 to ask roughly what time my order is arriving. I was told that they couldn’t reach the driver. I said we were going out for my Mom’s bday lunch, and they reassured us that the driver will call. The scheduled delivery is between 10am - 2pm. We finished our lunch and no cake came. I received a call at 2pm+ and was told that since u all deliver fresh cake, the driver just picked up the cake at 1:30pm and will arrive between 2pm - 3pm. The cake arrived at 3pm+, I was so disappointed that not only I was lied to on the delivery status on the 1st call, the cake came late and was not in a good condition. I expect the best from ur shop, I patronise it regularly and pay high price for the stuff that u sell. And yet I get this kind of service, have ur Manager call me to explain, thx

I reached out to customer service regarding the quality of their individually packed chocolate biscuits, which had softened and developed a “stale” smell even though they still had 1-2 months left before expiration. To ensure I wasn’t being overly picky, I asked several other people to try them, and they confirmed the same issue. Given that the price of one of these biscuits is almost as much as a whole packet from a common supermarket, I expected better quality. Unfortunately, the customer service representative brushed off my feedback without sincerely apologising and following up except asking for picking up the biscuits tomorrow as if I am waiting for their instruction, saying that the biscuits are selling well which doesn’t mean anything as most people may simply not bother to report issues. If anyone is curious to check for themselves, feel free to PM me for the leftover biscuits to confirm their softened texture and off smell. Disappointing experience, especially at this price point.

Tried their mooncakes which came in four flavours. It was not bad. My fave was the dark chocolate lotus paste mooncake with brownie core, which was a decadent treat. The five treasures mooncake was also unique with all the nuts and seeds in them, but wished the chocolate flavour came through more.