Shop Reviews

Ordered the white chocolate creme brulee and triple chocolate almond to go. There was no seating at this branch. The display set was pleasant and aesthetic. The packaging was nice with adorable utensils provided. The white chocolate creme brulee was quite sweet though. Triple chocolate almond was tasty. The cakes were at least $10. Good indulgence.

I had a really disappointing experience at this store. The staff member helping me didn’t even know how the Ion rewards program works — I had to explain it myself, and even then, she seemed completely confused. All I wanted to do was buy a simple cake, but the process took forever. There was no urgency, no proper service, and it felt like they weren’t trained at all.

this is meant mainly as a review of their cakes as our family ocassionally buy cakes from awfully choc. Sadly the quality of their rum and cherry cake has deteriorated. we’ve ordered it twice now from two different branches (Vivo and Ion) and we can hardly taste the rum or cherry… the chocolate banana cake is still good though. Hopefully they improve on the quality and try to bring it back to the same ones we’ve always liked over the years.

Friend recommended me this shop, I went during my trip to Singapore. Located in busy mall, the shop doesn't have seating. Impressed by the sales guy there, he was full of energy and explained the product very well and entertaining way. Bought dark chocolate almond flavour. Undoubtedly this is the best chocolate shop in Singapore. The taste is very good and hope they open an outlet in my country also.

The signature chocolate cake is as good and tasty as always. Love this cake because it's so moist and so rich, which a thick chocolate ganache / cream all over the cake and it is one of my top few comfort foods. Will think of and crave this when there is a milestone in my life or when I am done and experiencing something challenging in my life. It's accompanied me through it all and would highly recommend getting the cake! Only small gripe is the price has risen considerably over the years, but will not say it has become so expensive that it is no longer affordable.

Awesome taste...4* is only for price... Staff is very friendly, food is 👌

Hi, I want to complain about an order I made under Order ID 21071028. I called around 12nn+ today to 63458212 to ask roughly what time my order is arriving. I was told that they couldn’t reach the driver. I said we were going out for my Mom’s bday lunch, and they reassured us that the driver will call. The scheduled delivery is between 10am - 2pm. We finished our lunch and no cake came. I received a call at 2pm+ and was told that since u all deliver fresh cake, the driver just picked up the cake at 1:30pm and will arrive between 2pm - 3pm. The cake arrived at 3pm+, I was so disappointed that not only I was lied to on the delivery status on the 1st call, the cake came late and was not in a good condition. I expect the best from ur shop, I patronise it regularly and pay high price for the stuff that u sell. And yet I get this kind of service, have ur Manager call me to explain, thx

Today i met one of kindest person, his name is Mike. We have some nice talk after he is asking to buy my cigarrates at random india resto and he gave me this! Thanks mate for the chocolate 👊🏻, very nice to see you. Apparently after checking again, my flight is in the morning so i can't do visit. My Wife reschedule the flight 😂. Next time go to singapore again, will defenetly go here. Have a promotion for this man! He deserved it! Go to indonesia Mike, at jakarta you will be my guest 🤝🏻.

I reached out to customer service regarding the quality of their individually packed chocolate biscuits, which had softened and developed a “stale” smell even though they still had 1-2 months left before expiration. To ensure I wasn’t being overly picky, I asked several other people to try them, and they confirmed the same issue. Given that the price of one of these biscuits is almost as much as a whole packet from a common supermarket, I expected better quality. Unfortunately, the customer service representative brushed off my feedback without sincerely apologising and following up except asking for picking up the biscuits tomorrow as if I am waiting for their instruction, saying that the biscuits are selling well which doesn’t mean anything as most people may simply not bother to report issues. If anyone is curious to check for themselves, feel free to PM me for the leftover biscuits to confirm their softened texture and off smell. Disappointing experience, especially at this price point.

Tried their mooncakes which came in four flavours. It was not bad. My fave was the dark chocolate lotus paste mooncake with brownie core, which was a decadent treat. The five treasures mooncake was also unique with all the nuts and seeds in them, but wished the chocolate flavour came through more.