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See what customers are saying about our shops at Orchard Road Malls

4.2 out of 5

28111 reviews

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Amelia Tan Amelia Tan

I had a really disappointing experience at this store. The staff member helping me didn’t even know how the Ion rewards program works — I had to explain it myself, and even then, she seemed completely confused. All I wanted to do was buy a simple cake, but the process took forever. There was no urgency, no proper service, and it felt like they weren’t trained at all.

LiV3 LiFe LiV3 LiFe

Ordered the white chocolate creme brulee and triple chocolate almond to go. There was no seating at this branch. The display set was pleasant and aesthetic. The packaging was nice with adorable utensils provided. The white chocolate creme brulee was quite sweet though. Triple chocolate almond was tasty. The cakes were at least $10. Good indulgence.

Yoon sheng Yeap Yoon sheng Yeap

I've been a big fan of the super stacked chocolate cake ever since it was introduced at Awfully Chocolate. However , it becomes more expensive and the size of one piece getting smaller as compared to the last time I could have it often . Can we have more birthday rewards or promotions ? :)

Irene Tan M X Irene Tan M X

Always loved their simplest basic All Chocolate Cake! 🎂🍫 Just the nice amount of moist Choco sponge and not overly cloying and not too sweet mousse. Very slight bitterness to taste though (doesn’t have that prominent alluring dark choco taste), but still a decent balanced chocolate cake for all! 😋 Note: Don’t expect a very melty chocolatey cake. Ever tried their Banana and Rum & Cherry, but my family ultimately still prefer the basic Chocolate Cake!

Huiwen Huiwen

I love their original cake! First time trying the banana chocolate cake and it was pretty underwhelming. The cake was still moist and the chocolate part at the outer layer was good, but will prob be better if there’s another layer of chocolate instead of 2 layer of banana as find it not chocolaty enough.

Emily Lek Emily Lek

Tried their mooncakes which came in four flavours. It was not bad. My fave was the dark chocolate lotus paste mooncake with brownie core, which was a decadent treat. The five treasures mooncake was also unique with all the nuts and seeds in them, but wished the chocolate flavour came through more.

Mari Mak Mari Mak

I reached out to customer service regarding the quality of their individually packed chocolate biscuits, which had softened and developed a “stale” smell even though they still had 1-2 months left before expiration. To ensure I wasn’t being overly picky, I asked several other people to try them, and they confirmed the same issue. Given that the price of one of these biscuits is almost as much as a whole packet from a common supermarket, I expected better quality. Unfortunately, the customer service representative brushed off my feedback without sincerely apologising and following up except asking for picking up the biscuits tomorrow as if I am waiting for their instruction, saying that the biscuits are selling well which doesn’t mean anything as most people may simply not bother to report issues. If anyone is curious to check for themselves, feel free to PM me for the leftover biscuits to confirm their softened texture and off smell. Disappointing experience, especially at this price point.

muhammad quraish muhammad quraish

Today i met one of kindest person, his name is Mike. We have some nice talk after he is asking to buy my cigarrates at random india resto and he gave me this! Thanks mate for the chocolate 👊🏻, very nice to see you. Apparently after checking again, my flight is in the morning so i can't do visit. My Wife reschedule the flight 😂. Next time go to singapore again, will defenetly go here. Have a promotion for this man! He deserved it! Go to indonesia Mike, at jakarta you will be my guest 🤝🏻.

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