Michael Motet Hansen
Hi, I want to complain about an order I made under Order ID 21071028. I called around 12nn+ today to 63458212 to ask roughly what time my order is arriving. I was told that they couldn’t reach the driver. I said we were going out for my Mom’s bday lunch, and they reassured us that the driver will call. The scheduled delivery is between 10am - 2pm. We finished our lunch and no cake came. I received a call at 2pm+ and was told that since u all deliver fresh cake, the driver just picked up the cake at 1:30pm and will arrive between 2pm - 3pm. The cake arrived at 3pm+, I was so disappointed that not only I was lied to on the delivery status on the 1st call, the cake came late and was not in a good condition. I expect the best from ur shop, I patronise it regularly and pay high price for the stuff that u sell. And yet I get this kind of service, have ur Manager call me to explain, thx