Shop Reviews

Pretty interesting meal, worth a try. Rice/noodle box was more filling than expected to all of us. Sweet martabak was mildly sweet and the cheese was perfectly fitting in.

I popped into Chow Tai Fook at ION Orchard on a casual afternoon, not really planning to buy anything. But as soon as I saw the CTF Pet Bulldog 999 Gold Pendant, I felt an instant pull. It was adorable, full of character, and somehow reminded me of my own little bulldog at home. Terence, the salesperson who assisted me, was incredibly kind and patient. There was no upselling, no pressure—just genuine, thoughtful service. He shared a bit about the CTF Pet series and let me take my time deciding, which I really appreciated. In the end, I left the store with more than just a pendant—it felt like I was bringing home a little gold companion. The whole experience was warm, relaxed, and sincere. I’m so glad I stepped in that day.

We were welcomed by Joan Png right from the entrance. We were there looking for a baby gift and she proactively showed us the different options & designs. We walked out happily with a unique 平安锁! Reasonable workmanship fee. Highly recommended!

Esther took the time to understand what I was looking for and guided me with patience and care. Her service was thoughtful and genuine, making the whole shopping experience smooth and enjoyable.

I recently visited Chow Tai Fook and was assisted by salesman Elvis Lee. He was extremely helpful, knowledgeable, and patiently answered all my questions. Highly recommend him for his excellent service!"

We spent almost an hour in the store and Christine was really patient and showed us all the pieces. All the pieces are displayed and the sales assistant also helped us pick out other items not displayed. We ended up bringing back three pieces but this was overall a really pleasant shopping experience

Esther Ho was quite rude when my cousin visited on 19 April. She wanted to sign up for the member and Esther just gave her the look and she was whispering to another male colleague (in a making fun manner) that my cousin wanted to sign up for the membership. It was only after when my cousin bought something that her attitude towards her changed. Please be mindful of behaviour whether towards a customer or not as this will drive potential customers away. Even when my cousin entered the shop, no one bothered to greet her. Lousy customer service. Please do something about this

I had an extremely disappointing experience with one of the salesperson at this location. From the moment I walked in, their attitude was dismissive and unprofessional. Rather than offering help or answering questions politely, they were curt, condescending, and visibly annoyed by even the simplest inquiries. What should have been a straightforward interaction quickly turned uncomfortable due to their rude behavior and lack of basic customer service skills. It's unfortunate, because I was genuinely interested in making a purchase—but after being treated so poorly, I decided to take my business elsewhere. I hope management addresses this issue seriously, as no customer should be made to feel unwelcome or disrespected. A little courtesy goes a long way.

I really appreciate the top-notch service provided by Ms. Esther Ho at Chow Tai Fook in ION Orchard. Her professionalism, attentiveness, and warm demeanor made my shopping experience exceptional. Thank you for going above and beyond!

Ms Esther Ho excellent service with a great attitude and a lot of patience, allowing me to take my time and choose from many different styles. I really appreciate her time and the way she shared insights about jewelry design. Thanks to her, we ended up purchasing the bracelet we had been considering, as well as a safety pendant for my sister’s child. We’ll definitely be back again next time!