Shop Reviews

I went to Chow Tai Fook at ION and was served by a seller named Esther. She is an excellent seller—her professionalism and service really impressed me. She was also very patient in answering all my questions. I’ll definitely go back to look for her for future purchases

Had a really great experience at Chow Tai Fook thanks to Elvis and Terence. They were both super friendly and helpful from the moment I walked in. You can tell they really care about their customers — they took the time to explain everything clearly and made sure I was happy with my choices. The service felt genuine and professional, which made the whole visit really pleasant. Big thanks to both of them!

I have always been a loyal customer of Chow Tai Fook and have purchased several pieces from the brand in the past. I genuinely like their designs and had been looking forward to visiting the store today to view a piece I had been considering. However, the experience was disappointing. I walked around the entire store and paused at different showcases, yet no staff approached me or offered any assistance. Although I was properly dressed and showed clear interest, I was completely ignored.It made me feel unwelcome and uncomfortable. I will not be returning to this store. I hope my experience can provide some reference for other customers.

I was just casually browsing at Chow Tai Fook in ION Singapore when I came across their 故宫系列 (Palace Museum Collection)—and honestly, it completely drew me in. The pieces were not just beautiful, but felt like they carried a story, a sense of heritage. What made the experience even better was the service. Terence, the salesperson who assisted me, was incredibly patient and kind. He took the time to explain the details of each design, never rushed me, and made sure I felt comfortable throughout. In the end, I walked away not just with a piece of gold, but with something meaningful—and a really warm memory of the visit. Definitely a place I’d return to for future gifts or even just to browse with a bit of inspiration.

My family and I had an excellent experience at Chow Tai Fook Ion with Esther and Venus. They were willing to introduce the jewellery and allow us to find the best fit. My mother was able to get the ring that she wants from CTF. Super good customer service 💯🥰👍🏻 …

Went into CTF Ion on a Saturday evening and the shop was so busy no sales executive was free to attend to us. It was Ms Venus Chan who noticed and came over to offer her service. In the end, I got my Disney Chip & Dale bracelet which I have been eyeing for an awhile. :3

I have no problem with purchase or quality of the goods, I have been purchasing stuff here. However, some of your employees need to be taught how to not being rude to customer maybe? I can't hear her voice because it was so loud and crowded and her voice so tone down. If I can't hear then I can't hear. No need to being rude in front of me. Not helping also if u want me to finish purchase quickly.

For starting kids school. Went there on 21 july 22.

26 June 2024 at abt 4pm I was with my foreigner friend who went in to Smiggles @ Orchard mrt with his family to buy bags for his daughters. I saw him asking for assistance from the staff to check on the bags the daughters and the staff approached him with a very hostile look. The way she spoke was not friendly either... Really embarrassed on the way a foreigner was treated by our service people here. I hope Smiggle will look into your service quality to everyone.

the sales clerk serving and also the cashier were angry when asked for the discount they gave, because the marking of discounted items was irregular, when asked their faces scowled and their high tone gave them to explain. May be you muat training your employee to talk and serve more nicely