Shop Reviews

I really appreciate the top-notch service provided by Ms. Esther Ho at Chow Tai Fook in ION Orchard. Her professionalism, attentiveness, and warm demeanor made my shopping experience exceptional. Thank you for going above and beyond!

I had an extremely disappointing experience with one of the salesperson at this location. From the moment I walked in, their attitude was dismissive and unprofessional. Rather than offering help or answering questions politely, they were curt, condescending, and visibly annoyed by even the simplest inquiries. What should have been a straightforward interaction quickly turned uncomfortable due to their rude behavior and lack of basic customer service skills. It's unfortunate, because I was genuinely interested in making a purchase—but after being treated so poorly, I decided to take my business elsewhere. I hope management addresses this issue seriously, as no customer should be made to feel unwelcome or disrespected. A little courtesy goes a long way.

Esther Ho was quite rude when my cousin visited on 19 April. She wanted to sign up for the member and Esther just gave her the look and she was whispering to another male colleague (in a making fun manner) that my cousin wanted to sign up for the membership. It was only after when my cousin bought something that her attitude towards her changed. Please be mindful of behaviour whether towards a customer or not as this will drive potential customers away. Even when my cousin entered the shop, no one bothered to greet her. Lousy customer service. Please do something about this

We spent almost an hour in the store and Christine was really patient and showed us all the pieces. All the pieces are displayed and the sales assistant also helped us pick out other items not displayed. We ended up bringing back three pieces but this was overall a really pleasant shopping experience

I recently visited Chow Tai Fook and was assisted by salesman Elvis Lee. He was extremely helpful, knowledgeable, and patiently answered all my questions. Highly recommend him for his excellent service!"

Esther took the time to understand what I was looking for and guided me with patience and care. Her service was thoughtful and genuine, making the whole shopping experience smooth and enjoyable.

A average store but over priced for sure . A lot of similar things available at almost half the cost . More so the staff is not welcoming

Pricey yaa but it's so cuteee

Outstanding service at Smiggle Orchard! We had such a wonderful experience at the Smiggle store in G20 ION on 19 Jul 2025 2.51pm! My son has been eyeing the Vault for months, but we were hesitant to spend nearly $35 on it. The lady staff member who attended to us was incredibly friendly and helpful. We asked if we could use our SGlife vouchers, and she warmly said yes — no hesitation at all! To our surprise, she also mentioned that if we signed up as a Smiggle member (free of charge), we’d get an instant 20% discount. That made a huge difference — and made my son's day! Thanks to her kindness and great service, he finally brought home the Vault he’s been dreaming of. Thank you for going the extra mile — it really meant a lot to both of us!

You will never leave the store with a large bag full of stuff. The design is lovely, fabric is high quality. I was in the store like the whole morning