Take care if you are a tourist and if you are told “price at end” for any additional services, be firm on them telling you the cost there and then. The price is already steep $146 SGD for a French Tip pedicure, but when she advised an additional treatment option and I asked for the price 3 times, I was repeatedly told “price at end”. It ended up being an additional $84 SGD on top of the $146, so all together $230 SGD. The pedicure is great, she did a great job, but they 100% knew what they were doing and I left feeling swindled.
Bought a Molly phone charm on 6 July.
Within a few days, the charm broke off. Went back to Pop Mart ION on 13 July with the box and receipt; and they could not exchange the item due to policy of needing to see an unboxing video of the item.
Ridiculous exchange policy. I was advised to write to their customer service email which is not reassuring at all.
UPDATE: The Pop Mart customer service replied me to say that all after-sales service should be done at the store. While store staff had told me earlier that they couldn’t handle the matter and only the customer service could. Ridiculous!!!!
I am writing to formally lodge a complaint regarding the repeated unprofessional and disrespectful behavior of one of your staff members, Boon Kian, at your ION Orchard store.
Every time we visit this location, Boon Kian’s attitude has caused us unpleasant experiences, but today’s incident during the release of the Shiny Shiny Crybaby Plush Toy was unacceptable and left us feeling humiliated and unfairly treated.
This is not the first time Boon Kian has acted inappropriately. On a previous visit, he scolded my colleague directly when she attempted to make a purchase. Just earlier today, another colleague of mine, who was queuing at a different time, also witnessed Boon Kian speaking rudely to other customers.Specifically, while holding the last Crybaby plush toy, a customer politely asked if there were any left. Boon Kian’s response was dismissive: “If the person in front of you doesn’t want it, then you can have it.” This tone is unacceptable and not how customers should be treated.
As loyal supporters of Pop Mart, we come to your store to enjoy your products — not to be treated rudely and publicly humiliated by staff. Boon Kian’s repeated behavior is damaging to your brand and deters customers from returning.
While I was paying for the plush toy with my colleague, Boon Kian confronted us aggressively in public, questioning whether my colleague had cut the queue. Despite my clear explanation that the customer in front of me had also allowed a friend to join midway — and both were allowed to purchase without any issue — Boon Kian chose to question only us.
His tone and manner were accusatory and confrontational, making us feel like we were criminals or thieves. This public confrontation was extremely embarrassing. If there are store policies about queuing or purchasing, they should be applied fairly to everyone, not selectively enforced.
We were shocked by the double standard. Why were we singled out and treated differently? Why were we questioned, while others were not?
Worse still, your staff publicly asked the customers in front and behind us whether they had seen my colleague, as if we had done something wrong. This caused us great embarrassment and humiliation. If such policies exist, why were they not communicated clearly upfront? According to your stated rules, each person is entitled to purchase one plush toy, and we respected that. Yes, my colleague joined later, but many customers were moving in and out of the queue in a similar way and still allowed to make their purchases.
Your staff could have calmly explained the policy, but instead we were treated as though we were intentionally breaking rules. We felt publicly shamed and unfairly targeted. If necessary, CCTV footage can be reviewed to confirm the events.
Another staff member, a short-haired female, gave us an openly displeased and impatient expression, making the experience even more unpleasant.
We are loyal customers who truly enjoy Pop Mart’s products. We queue and purchase because we support your brand, not to be publicly humiliated in your store.
Got a big hole on it and still fighting with the customer service team. They are SUPER unprofessional and keep ignoring your request. Never ever buy anything from pop mart. A definitely gone soon company.
Big and well designed but doesn't seem to be well stocked . I guess could be a better shopping experience . All the popular toys snatched up by scalpers and resellers , I guess they should make more of the popular ones and stop making those that are always left on the shelves 😕 …
I went to browse some art toys and ended up at a shop called Haha. It wasn’t very crowded, and the decoration was really nice. The staff were friendly and recommended downloading the Popmart app for more info and discounts. It was a fun little visit. If you like art toys, I’d suggest checking it out!
FINALLY! A BIG POPMART STORE THAT IS AT ORCHARD! This is great for popmart lovers like myself with very aesthetics and interactive displays to soak the experience in. It has a futuristic mechanical factory style and dimoo train seat photo booth deep inside the shop.
I also noted there is a popmart photo booth as well in a corner for those who are keen to print popmart themed photos with their friends at a fee.
The store is rather big and well packed with variety. The downside of this place is that it is very crowded all the time due to the traffic coming in and out of wisma, and that's it's situated directly outside Orchard MRT.
I recently visited the POP MART pop-up at ION Shopping Mall, a delightful cosmic experience centered around their beloved character, MOLLY. The "MEGA SPACE MOLLY" exhibition transformed the space into a playful and inspiring otherworldly gallery.
The entrance immediately set the mood with a large, starry-sky backdrop and the "MEGA SPACE MOLLY" logo. Inside, the dark, space-like atmosphere was enhanced by twinkling ceiling lights, creating the illusion of a night sky.
The main highlight was the stunning array of MOLLY figures. A series of MEGA-sized MOLLY and other characters dressed in astronaut suits took center stage. I particularly loved the collaboration with Care-a-lot, which featured a large, lavender-colored bear in an astronaut outfit standing next to a smaller MOLLY. Another favorite was the display of MEGA SPACE MOLLY figures that glowed from within, giving them a futuristic and ethereal look. The brilliant crossover with Optimus Prime was also a major eye-catcher.
The exhibition wasn't just about figures; it also featured beautiful artwork and merchandise. I saw cool, space-themed skateboards and paintings, as well as smaller collectible figurines creatively displayed inside a clear astronaut helmet.
A plaque on the wall explained the exhibition's theme, highlighting MOLLY's brave and fearless exploration. The text, in both Chinese and English, described MOLLY as "the imaginative little girl" who, through her brushstrokes, embraces her own sky and fearlessly moves forward. This message perfectly resonated with the entire presentation, showing that these aren't just toys, but a symbol of curiosity and adventure.
Overall, the POP MART pop-up was a fantastic experience—a well-designed and immersive showcase of the MEGA SPACE MOLLY line. It’s a must-visit for any POP MART enthusiast or anyone who appreciates creative character design.
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