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See what customers are saying about our shops at Orchard Road Malls

4.2 out of 5

28111 reviews

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L L

Googled for nail salons near me and I found Nail Treats! Read the many good Google reviews and entered the salon… Both Jing En and Chloe were very friendly and professional - they checked if I was okay with the charges even before I’d asked, and then we proceeded to start my foot spa and gel mani. Overall the place is very clean, service is great, skills are okay too. Just note that if you want more fancy accessories (like ribbons for eg) nail art, they currently do not have too many to choose from (as yet). Maybe one tip is to go with a simpler backup design in case they don’t have the accessories that you initially wanted in stock.

Bob Tan Bob Tan

Hello POP mart I am writing this email to lodge a very serious complaint. I purchased nearly 100 boxes of the Little Prince series blind boxes on your official website. However, when I received the goods, I found that the two boxes of the Super Secret did not have any security code labels. When I discovered this problem, I contacted the online customer service and wrote an email to inquire. But your official website gave me a unified response that the products sold were genuine, and they explained that it was a problem with your warehouse. Is this the way a large company like yours handles such matters? Please tell me how I can verify? You haven't given me any verification methods to verify. How can you say it's genuine? What's the reason? I can also suspect that the products you sent are counterfeit, or that the logistics company replaced my hidden ones. I have no way to verify the products at the moment. I need you to give me a reasonable solution. I need boxes with verification codes and a verification method.

Gene Lee Gene Lee

I recently visited the POP MART pop-up at ION Shopping Mall, a delightful cosmic experience centered around their beloved character, MOLLY. The "MEGA SPACE MOLLY" exhibition transformed the space into a playful and inspiring otherworldly gallery. The entrance immediately set the mood with a large, starry-sky backdrop and the "MEGA SPACE MOLLY" logo. Inside, the dark, space-like atmosphere was enhanced by twinkling ceiling lights, creating the illusion of a night sky. The main highlight was the stunning array of MOLLY figures. A series of MEGA-sized MOLLY and other characters dressed in astronaut suits took center stage. I particularly loved the collaboration with Care-a-lot, which featured a large, lavender-colored bear in an astronaut outfit standing next to a smaller MOLLY. Another favorite was the display of MEGA SPACE MOLLY figures that glowed from within, giving them a futuristic and ethereal look. The brilliant crossover with Optimus Prime was also a major eye-catcher. The exhibition wasn't just about figures; it also featured beautiful artwork and merchandise. I saw cool, space-themed skateboards and paintings, as well as smaller collectible figurines creatively displayed inside a clear astronaut helmet. A plaque on the wall explained the exhibition's theme, highlighting MOLLY's brave and fearless exploration. The text, in both Chinese and English, described MOLLY as "the imaginative little girl" who, through her brushstrokes, embraces her own sky and fearlessly moves forward. This message perfectly resonated with the entire presentation, showing that these aren't just toys, but a symbol of curiosity and adventure. Overall, the POP MART pop-up was a fantastic experience—a well-designed and immersive showcase of the MEGA SPACE MOLLY line. It’s a must-visit for any POP MART enthusiast or anyone who appreciates creative character design.

Yi Ling Yi Ling

FINALLY! A BIG POPMART STORE THAT IS AT ORCHARD! This is great for popmart lovers like myself with very aesthetics and interactive displays to soak the experience in. It has a futuristic mechanical factory style and dimoo train seat photo booth deep inside the shop. I also noted there is a popmart photo booth as well in a corner for those who are keen to print popmart themed photos with their friends at a fee. The store is rather big and well packed with variety. The downside of this place is that it is very crowded all the time due to the traffic coming in and out of wisma, and that's it's situated directly outside Orchard MRT.

AB XY AB XY

I went to browse some art toys and ended up at a shop called Haha. It wasn’t very crowded, and the decoration was really nice. The staff were friendly and recommended downloading the Popmart app for more info and discounts. It was a fun little visit. If you like art toys, I’d suggest checking it out!

Will Will

Many many blind boxes. Not limited to the popular ones. Cute Dimoo bus booth. Fast payment even though there is a queue. Not many labubu.

smartcookie Xixi smartcookie Xixi

Got a big hole on it and still fighting with the customer service team. They are SUPER unprofessional and keep ignoring your request. Never ever buy anything from pop mart. A definitely gone soon company.

Clare Ong Clare Ong

One of the worst customer service experience I’ve seen in SG. Came here on a Tuesday afternoon, 22 July, and saw a huge queue for the Shrimp Labubu Wacky Mart restock, but the item was placed behind the counter - so I asked the staff if they saw enough stock for those in line, he said he could not tell and the only way was to queue, totally neglecting the fact that some may only want to purchase one item, or are in a rush. If the staff were professional they would have explained it properly, instead he just told me off, saying then I think you should just not queue. What a joke - I’m a huge POP MART fan but even this is a new low for me. Not visiting this store again.

Khương Duy Khương Duy

The staff doesn’t want to sell the molly royal 400%. She said sold out but check the store via camera. I saw it still have

C K C K

Bought a Molly phone charm on 6 July. Within a few days, the charm broke off. Went back to Pop Mart ION on 13 July with the box and receipt; and they could not exchange the item due to policy of needing to see an unboxing video of the item. Ridiculous exchange policy. I was advised to write to their customer service email which is not reassuring at all. UPDATE: The Pop Mart customer service replied me to say that all after-sales service should be done at the store. While store staff had told me earlier that they couldn’t handle the matter and only the customer service could. Ridiculous!!!!

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