Shop Reviews

I recently visited Gentle Monster and had the pleasure of being assisted by Zac, and I have to say, the service was exceptional! Zac was incredibly attentive and knowledgeable, guiding me through their wide range of sunglasses with a level of professionalism and friendliness that made the whole experience enjoyable. He took the time to understand what I was looking for and provided excellent recommendations without ever feeling pushy. I left with the perfect pair of sunglasses, and I truly appreciate Zac’s top-notch service. Highly recommend!

Was recommended to have my progressive glasses made at Zoff ION and received impeccable service from Charlene. She was patient and took extra care to measure the segment height and that I was comfortable with the lenses. When I collected the glasses, she explained how to wear them and how I should adjust my chin to get the correct angle. I have been wearing my pair for 2 weeks and have adjusted well to my first pair of progressive glasses. Will be recommending family and friends to visit the store for their optical needs.

I had dinner with my friends in Orchard and popped by this store tonight, I lost the screws of my glass two days ago and temporarily maintained it with strings. Sorry that I forgot to ask the staff name who helped me, he helped me find the suitable screws and fixed my glass. when I asked whether I need to pay, he said it’s totally free and even helped me clean my glass. Write this review to appreciate his kindness and good patience to treat customers even not buying, thanks a lot for your help. 🥰

Just wanted to check my eyesight as vision has not been sharp recently. Was expecting to make a new pair of glasses. Optician Jasmine Tan was very patient and conducted a very thorough eye check. Turns out there was a marginal increase but after she adjusted my current pair of glasses, vision automatically became clearer as she adjusted the focal point. She did not employ any hard selling tactics at all to make me purchase a new pair. Appreciate her professionalism and patience.

Ms Yvonne Lew is very detailed and informative, very patient and providing my mum a very good customer service, understanding her needs. We will definitely come back again to make glasses again in the future.

Our family has been going to Zoff to make our glasses for many years. Yvonne will always give us a warm welcome whenever she sees us. She’s child friendly; an attentive and conscientious person. Keep up the good work and look forward to visiting you for our next pair.

I have been interested to get another pair of progressive lens glasses and read about Zoff. I already have been using a progressive lens from another brand but heard about Zoff being reasonably priced. I was more wowed by the service. Charlene who attended to me was more concerned that I understand the usage of progressive glasses I had. She took the time to guide me and adjusted the nose bridge and told me to take my time before coming back to get an additional pair. This has made me a super loyal customer now. I will definitely be coming back soon to get my second pair. This is truly a place where they are focused on you as a client rather than trying to make a sale.

Cookie and Charlene are very friendly, gentle, patient and professional. My first time here to make reading glasses. I feel very comfortable around them. ZOFF can complete making new lens in 30mins with my own purchased glasses. I took my contact lens and rested for 20mins. Eye test took less than 10mins. Wait for another 30mins for the glasses to be ready. Total 1 hour. Lens and using outside glasses - total cost $156 nett. Very pleased with my purchase and their service.

Came to get a new pair of spectacles, was served by Yvonne. She was very professional and helpful in introducing me the various types of lens, frame types and conducting of eye test. Very satisfied with the whole process and the service rendered, can tell that Yvonne is very knowledgeable and experienced in this field. Highly recommend anyone else looking for spectacles to give this place a try!

I recently visited Zoff - ION after losing a small nose pad from my glasses. I was fortunate to walk by and pop in for help. The staff (Charles) were incredibly kind and helpful, quickly fixing the issue without charging me a dime. I truly appreciate their generosity and excellent customer service. It's rare to encounter such thoughtful and caring service, and I will definitely be returning for any future needs. Highly recommend this shop to anyone looking for top-notch service!