Shop Reviews

I recently received unsatisfactory service from Chlonis when I took my GM sunglasses for after-sales service. Despite the standard operating procedure requiring a warranty card, Chlonis declined service in a rude and arrogant manner, giving the impression that I was disturbing her. In contrast, her colleague explained the situation politely and apologized for the inconvenience. The overall experience was unpleasant and ruined my day.

First time at a Gentle Monster outlet and was drawn to it by the big eyeball at the entrance. Quite a sight to see it open and shut! Unique collection for those that have an eye for such items!

Great experience buying sunglasses here! EVELYN was professional and patient, helping me find the perfect pair for my face shape and style. The quality is excellent—comfortable fit, and great sun protection. Highly recommend!

I had a great time at Ion Orchard Gentle Monster, especially with Stephy's assistance. She was incredibly helpful and understanding. I am pleased with the patience and attention to detail displayed over my entire experience. She provides a thorough and lucid explanation, which is also comforting. Her services have made me want to return to the store.

I visited the ION branch today and was served by Dex. Dex was very professional and extremely helpful. It is my first visit to Gentle Monster today. His professionalism created a lasting impact. He took pains to show me the various frames as I was looking for that perfect one which will match my face cut. Thank you Dex. Because of you, I will surely bring my family and friend ls here. Best regards, Sharon

the ion location is just as spacious if not more than the marina bay location, with less people and more staff. amazing & creative interiors and great selection.

Walked into Gentle Monster Ion Orchard on Sunday 22 Dec 2024 looking for some Xmas presents. While browsing around, we were promptly attended to by Doreen. She had just attended to other customers at the cashier and without delay came to us to offer her assistance. She approached us with a friendly smile and asked if she could be of help. We told her our intentions of getting a few gifts and asked for her opinion. Having known that it was our first time at Gentle Monster, she briefly introduced to us the general range before zooming in to find out what we were looking for. Thereafter, she brought out a few popular, top selling designs for us to browse and gave her honest opinions and suggestion. During the whole time, she was never pushy or walked away to attend to other customers. Subsequently, we made our purchases and praised her for her commitment and time to us. Throughout the whole time, we noticed there were other staff present in the outlet but the rest of them did not attend to customers and seemed snobbish towards customers whom they think will not make purchase. Hence with this review, I do hope that the management of this branch review and consider Doreen to be next in line for promotion or a big bonus. She really deserves it. For customers considering getting any frames or sunglasses from Gentle Monster, I hope you will get to meet Doreen as well. I am sure she will be able to guide and recommend you the perfect choice.

Subject: Poor Customer Service at ION Orchard Store I am writing to express my disappointment with the service I received at ION store today at around 2:30 pm. My husband and I visited their store intending to purchase shades and experience the in-store buying process. However, upon arrival, we were met with a group of six staff members (4 men 2 ladies) who were more engaged in conversation with each other than attending to customers. Despite our presence, they failed to acknowledge or assist us. What was even more striking was the stark contrast in treatment when a Caucasian customer entered the store shortly after us. The staff members immediately greeted him warmly, whereas they had completely ignored us. This perceived bias in service was not only disappointing but also unsettling. Unfortunately, the experience has left a lasting impression, and we have decided to take our business online instead. We will no longer be visiting their physical store, as we do not feel confident that we'll be receive the respect and service that we deserve as a customer. This was a missed opportunity for their store to make a sale and provide a positive customer experience. I hope that they will take concrete steps to address the issues that we faced and ensure that all customers are treated with fairness and respect.

Founded in 2011 in Korea, Gentle Monster, which sells oversized and low bridge fit sunglasses at premium prices from $350 to $900, and has become one of the fastest trending fashion brands in Asia and is expanding globally. Gentle Monster’s swift rise is due to its superb retail store experience, a result of “strange aesthetic” that one may even think the ION Orchard shop is an art museum. Service is good, staff are non intrusive, you can try the spectacles and feel it without staff circling you. Highly recommended 👍🏼👍🏼👍🏼

Good ambience and friendly staff. I received a message that the pocket collection had just restocked, and went down to the store. Orchard was all sold out, but Jackson was able to call to the MBS outlet to check for availability. Was able to secure a pair in the end. Thanks Jackson!