Shop Reviews

I would like to compliment a staff member named Eugene. He works full time and is full of expertise. Pointing out how to connect the zips, he helpfully gives his recommendation on the size of the winter coats. He not only helps his customers, but also mans the counter tirelessly. His commitment to work is amazing and he also assisted us when we did not ask for help. Eugene is immensely proactive and has a friendly personality.

Very bad service and limited stock. Was looking for a jacket but the guy staff he’s around 40? Is very rude. Me and my partner likes north face products but I’m not buying from this store anymore. Rude service if I can put 0 star I would.

Needed to get some cold weather outer wear for an upcoming trip and was very impressed by the service I received from Jo. She took the effort to understand more about my trip (what kind of climate? What kind of activities? Will you get wet?) so as to recommend the best products for me. She also took into consideration my height and shape to make the right size recommendations. One would assume this is standard expectations of those who work in retail apparel, but that is hardly the case. I left the store very confident that I made the right purchase decisions because Jo helped me through them.

it’s funny how we received bad customer service just cause my partner (a male), was trying a brown puffer jacket on the women’s section that we didn’t know of. we only got to know by one of your staff by her simply letting us know it was a women’s section with an attitude. i’m not trying to speculate anything but when your staff is serving a chinese customer, she’s so bright and cheerful but not to a malay customer like me ? i was very disappointed the minute she did that. she could simply just tell us off nicely, without an attitude. she was wearing clear grey specs with a black fleece jacket. Her hair’s short and goes by the name of Yang Huan. I really hope you guys can do something about this as I don't want other customers experiencing the same thing. thank you.

Would definitely come back again! Went to pick out a nice hoodie for myself and a staff named “Joyce” and “Eugene” were extremely friendly and quick to get the stocks out. Overall, a pleasant experience and will come back to buy again!

Great north face outlet with helpful staff! Staff was very helpful and helped me find my sizes for a couple of t shirts and jackets. There was a storewide 8% promo along with an 18% discount if you spent over $180? Or was it $280?

Special mention to your part timer staff by the name of JOYCE, who made my purchase worthy with her exceptional service. Besides that, she’s very patient to my requests, polite and knowledgeable about the products even though she’s only a part timer. Kudos to her!

Wanna give a shout-out to Zahirah who has made my shopping experience in TNF shop a supreme one! :) Zahirah is very patient, jovial and knowledgeable when explaining and recommending various NF products. Will definitely highly recommend her to any potential customer. Do look for her if you are in the shop.

Special shout out to Joyce and the warranty team. Dedicated services and post sales follow up when I faced an issue with my pair of gloves. Thanks for your diligent follow up and patience to listen to me.

Had a wonderful experience during my visit to TNF Ion on Monday evening. The staffs (Jo and another gentleman) are knowledgeable, very patient and helped a lot in my search for a jacket. No discounted service although I am purchasing a 70% off item.