Shop Reviews

Fine collection but I feel like their products are very costly. I am okay with costly but comparing the same products with other top brands, I felt like it is too high. Maybe their products are of great quality. Need to go again to make my final decision for myself. Till then, enjoy few pics which I captured there.

We visited the store around 8:45 pm yesterday & were well greeted by Joyce. She is extremely patient throughout the whole transaction by sharing her knowledge & recommend the shoe that can fit me well. She has never rushed us despite the store already closing. Thank you for the great service!

No customer in the shop. I wanted to check the bags but the staff and stuff there block my way. Well, is not like i cant reach the bag. But it ruined the shopping experience. All staff appear to be at the corner, instead of standby and welcome guests. All these probably dont deserve one star but i hope the brand manager can see this as i still believe TNF is a good brand.

I would like to compliment a staff member named Eugene. He works full time and is full of expertise. Pointing out how to connect the zips, he helpfully gives his recommendation on the size of the winter coats. He not only helps his customers, but also mans the counter tirelessly. His commitment to work is amazing and he also assisted us when we did not ask for help. Eugene is immensely proactive and has a friendly personality.

Very bad service and limited stock. Was looking for a jacket but the guy staff he’s around 40? Is very rude. Me and my partner likes north face products but I’m not buying from this store anymore. Rude service if I can put 0 star I would.

They have a wide variety of products. I got a big backpack and a fleece jacket for my overseas trip. Decent quality as you would expect from this brand. Some are quite expensive. Personally recommend backpacks as they last for a long time. I still use its backpack after 20 years!

Had a wonderful experience during my visit to TNF Ion on Monday evening. The staffs (Jo and another gentleman) are knowledgeable, very patient and helped a lot in my search for a jacket. No discounted service although I am purchasing a 70% off item.

Special shout out to Joyce and the warranty team. Dedicated services and post sales follow up when I faced an issue with my pair of gloves. Thanks for your diligent follow up and patience to listen to me.

Wanna give a shout-out to Zahirah who has made my shopping experience in TNF shop a supreme one! :) Zahirah is very patient, jovial and knowledgeable when explaining and recommending various NF products. Will definitely highly recommend her to any potential customer. Do look for her if you are in the shop.

Special mention to your part timer staff by the name of JOYCE, who made my purchase worthy with her exceptional service. Besides that, she’s very patient to my requests, polite and knowledgeable about the products even though she’s only a part timer. Kudos to her!