Shop Reviews

I visited the ION LEGO store today, and I walked away as a happy customer. Shout out to Melissa for providing us such a great customer service experience! We did not do much research before going to the store so we were lost and confused with what LEGO has to offer, luckily Melissa was ready to serve and helped us with our gift selections. I am pretty sure my nephew will be the happiest boy when he finds out what we picked for him, thank you!

Big shop comparing to other branches. The mixed and match have more selection, they put all the rows filled with many so called uncommon bricks piece. Many lego displays which are interesting. Some sets have 20% discount. I wanted the globe 🌎🌍 set. Very interesting set.

Friendly and helpful staff. Good range of Lego. Fun wall to tinker with.

I was impressed with the customer service, particularly from Jun Cai. I was intending to purchase a couple of lego sets for my grandchildren. He was informative, patient and very helpful with the types of Lego I was looking for. Well done! Excellent customer service. A couple of friends intend to shop n purchase from ION Lego

The LEGO Certified Store at ION Orchard in Singapore is a must-visit for LEGO fans, offering a wide selection of sets—from classic themes to the latest exclusives—along with unique features like the Build-A-Minifigure station, one of only three in the country. Located at 2 Orchard Turn, #04-15, the store also includes an interactive play area that enhances the shopping experience for children. The knowledgeable and friendly staff are eager to assist and make recommendations. Though the store isn’t the largest but its well-curated.

Trying to promote me to pay for membership, proceeded to cancel my order then decided to call their mgr to confirm. Wasted my time coz ended up having to rescan my items when their own sales policy does not meet the policy for membership.

We got what we needed but the service was so bad, staff all looked like they didn’t want to be there. When we were asking for shoe sizes and other colours, they sighed very loudly and were just disinterested to help and answer. Their energy was screaming “get me out of here”.

They have a wide variety of products. I got a big backpack and a fleece jacket for my overseas trip. Decent quality as you would expect from this brand. Some are quite expensive. Personally recommend backpacks as they last for a long time. I still use its backpack after 20 years!

Had a wonderful experience during my visit to TNF Ion on Monday evening. The staffs (Jo and another gentleman) are knowledgeable, very patient and helped a lot in my search for a jacket. No discounted service although I am purchasing a 70% off item.

Special shout out to Joyce and the warranty team. Dedicated services and post sales follow up when I faced an issue with my pair of gloves. Thanks for your diligent follow up and patience to listen to me.