Shop Reviews

Very good shopping experience. Ms Marvis serve us very nice and friendly with her professional knowledge. She is very helpful and willing to solve every inquiry from us. We are so happy! Yea of course her sweet smile is a plus!

My husband has been a loyal customer since we dated till now. It has been more than 2 decades of our lives. So Braun Buffel is a sentimental brand for us. Thank you Carter for your impeccable service and exceptional attention to details. You left a lasting impression on us. Highly recommend all of you to look for Carter when you wish to visit or purchase items here. Kudos Braun Buffel for hiring the right staff!

I and my mother had a pleasant shopping experience in ion, smooth transaction with my mom choice of purchase team instore assist with my request to get a new piece and wrap it for advance mother day gift. Thank you Agnes and other colleague a guy sorry didn’t get his name. Rest assured best shopping ambience will come again for more.

Had a wonderful experience with Ms Marvis. I had an old belt that had sentimental value. I wanted to keep using the belt head and change the worn out belt body. She actively checked with HQ and the warehouse and eventually placed an order for me. There was some wait but she kept her eye on the situation and immediately informed me when the new belt was ready for collection. She was patient and proactive though-out the process. Thank you Marvis! Means a lot.

I had a wonderful purchase experiences with Efren! He was extremely kind and knowledgeable throughout the entire process. Efren took the time to answer all my questions and made sure I was fully informed about my options. His professionalism and patience made the experience stress-free. I highly recommend Efren to anyone looking for excellent customer service!

Thank you for helping us choose our childrens birthday present. Excellent service by miss siti, who has a wonderful smile and great sense of attitude and patient throughout our whole experience shopping there. We really appreciate and love your smile! Once again thank you for your help and service. We hope to see you again!

👎👎👎 Appeared upscale but lacked corresponding service. No welcome or greeting was offered. Today, when I returned the item and said thank you, your Filipino staff gave me a dirty look. 🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️. If providing adequate service is too challenging, it may be best not to work in this field. 🫵🏻Please refrain from discouraging customers' shopping spirit.

Very bad customer experience. We just bought 2 suits and 2 shirts for my son. The staff was ready to fold everything in a bag. When we asked for proper hangers they came back with very thin ones, too small for the jackets, then skirts hangers...not appropriate for suits. They made us wait 15mn for no better solution. And the Manager kept laughthing. Zero customer service and attention.

Today, a female staff member wearing black glasses with long hair at the cashier counter responded with a very unpleasant expression when we requested assistance with disposing of their packaging. After reading past reviews, it seems poor customer service is a recurring issue. I sincerely hope the management takes steps to address this.

Terrible click-and-collect experience at Massimo Dutti ION. I ordered a couple of outfits online and went to the store to collect them, but the whole process was completely disorganized. I ended up waiting nearly half an hour across two separate visits because staff couldn’t locate my parcels. The team seemed unsure of the procedure and lacked coordination and urgency. Overall, very frustrating.