Ibrahim Hairunnisha
Terrible service standard. Called the store for 4 consecutive times during an off peak timing and all calls goes unanswered.
Shop Reviews
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4.2 out of 5
28111 reviews
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Ng Yong Qiang
Bought a wallet at ion outlet and was really impressed with Siti’s service. She was very friendly and patient to introduce the different models to us! Definitely will recommend to find her if you come to the outlet at ion :)
Mh M
I purchased three items on 22 June 2024 with which Agnes Chew patiently assisted me. She was friendly and helpful in allowing me to try the bags with my belongings inside, so as to get a sense of the weight they would carry. She also assisted me with discounts on the items, especially since I am a returning Braun Buffel customer, and particularly so because my last two handbags needed a repair due to issues with their crossbody straps. Appreciate the positive shopping experience.
Jeremy Ng
Was attended by Agnes. Really friendly, welcoming and helpful. She is also very knowledgeable with the products and she went above and beyond to assist me from selection of products to payment. Very happy with my purchase.
Greatday Perfect
Was quickly service by a lady staff when i went into the store. There were another 2 groups of customers. Specifed my wallet requirements and she pick out a few models to see. Overall, i am satisfy with their service and they give you ample spacing and "time"while browsing and decide.
Derek DK
Great quality products and customer service from Agnes from Ion outlet
Erin Gunanto
The customer service here is so bad… Came on Vesak Day and I asked for a bag to see if they have it, then the lady said she’d look for it, I waited around the store for like 20 mins and then she finally came to me and said they’re still looking and that she’d call me when they found out/the outcome coz it was still in stock. Then she never called me or updated me anything and I came back after 2 hours and she was gone and no one else in the store helped and said the bag was never in stock. Such an upscale, expensive brand with terrible customer service 👍
Angie Goh
👎👎👎 Appeared upscale but lacked corresponding service. No welcome or greeting was offered. Today, when I returned the item and said thank you, your Filipino staff gave me a dirty look. 🤷🏻♀️🤷🏻♀️🤷🏻♀️. If providing adequate service is too challenging, it may be best not to work in this field. 🫵🏻Please refrain from discouraging customers' shopping spirit.
Meng Foo Choo
Cool and posh interior design. Dark very dark, the deep elegance is the mood when one reaches the door to the retain entrance. One become sombre.
Yvette
During our visit to Massimo Dutti at ION yesterday, the sales staff completely ignored us — no smile, no greeting, nothing. While the clothes and bags may not be luxury-priced, they aren't cheap either, and basic customer service should be a given. In comparison, the staff at Zara and Mango offer much better service.
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