Shop Reviews

Was attended by Ms Siti. Such a lovely lady & importantly a very good customer service skills

Very good shopping experience. Ms Marvis serve us very nice and friendly with her professional knowledge. She is very helpful and willing to solve every inquiry from us. We are so happy! Yea of course her sweet smile is a plus!

My husband has been a loyal customer since we dated till now. It has been more than 2 decades of our lives. So Braun Buffel is a sentimental brand for us. Thank you Carter for your impeccable service and exceptional attention to details. You left a lasting impression on us. Highly recommend all of you to look for Carter when you wish to visit or purchase items here. Kudos Braun Buffel for hiring the right staff!

Had a wonderful experience with Ms Marvis. I had an old belt that had sentimental value. I wanted to keep using the belt head and change the worn out belt body. She actively checked with HQ and the warehouse and eventually placed an order for me. There was some wait but she kept her eye on the situation and immediately informed me when the new belt was ready for collection. She was patient and proactive though-out the process. Thank you Marvis! Means a lot.

I had a wonderful purchase experiences with Efren! He was extremely kind and knowledgeable throughout the entire process. Efren took the time to answer all my questions and made sure I was fully informed about my options. His professionalism and patience made the experience stress-free. I highly recommend Efren to anyone looking for excellent customer service!

Thank you for helping us choose our childrens birthday present. Excellent service by miss siti, who has a wonderful smile and great sense of attitude and patient throughout our whole experience shopping there. We really appreciate and love your smile! Once again thank you for your help and service. We hope to see you again!

Very bad customer experience. We just bought 2 suits and 2 shirts for my son. The staff was ready to fold everything in a bag. When we asked for proper hangers they came back with very thin ones, too small for the jackets, then skirts hangers...not appropriate for suits. They made us wait 15mn for no better solution. And the Manager kept laughthing. Zero customer service and attention.

Today, a female staff member wearing black glasses with long hair at the cashier counter responded with a very unpleasant expression when we requested assistance with disposing of their packaging. After reading past reviews, it seems poor customer service is a recurring issue. I sincerely hope the management takes steps to address this.

Terrible click-and-collect experience at Massimo Dutti ION. I ordered a couple of outfits online and went to the store to collect them, but the whole process was completely disorganized. I ended up waiting nearly half an hour across two separate visits because staff couldn’t locate my parcels. The team seemed unsure of the procedure and lacked coordination and urgency. Overall, very frustrating.

Extremely disappointed by the consistently rude and unprofessional service at this branch. On multiple occasions, whenever I returned an item, the same staff member, a Pinoy-looking individual with large transparent glasses, would display a visibly annoyed and judgmental expression, coupled with curt and unfriendly handling. Ironically, when I purchased a limited edition item, this very same staff member behaved completely differently, suddenly warm, overly friendly, and polite. The inconsistency in treatment based on perceived spending is not only unprofessional but also reflects a lack of basic customer service etiquette. It makes you wonder, before judging customers, perhaps the staff should reflect on whether they themselves could afford to shop where they work. That kind of behavior reeks of insecurity, not professionalism. Unfortunately, this attitude is not limited to just one staff member. The branch manager, an older-looking Malay or Pinoy woman, exhibited the same discriminatory behavior. It’s clear the issue is systemic. The team here needs serious retraining on customer service and basic respect. And it’s precisely their judgment that’s made me decide, THIS will be the branch I use for all my online returns from now on.