Shop Reviews

Thank you for helping us choose our childrens birthday present. Excellent service by miss siti, who has a wonderful smile and great sense of attitude and patient throughout our whole experience shopping there. We really appreciate and love your smile! Once again thank you for your help and service. We hope to see you again!

Great quality products and customer service from Agnes from Ion outlet

Was quickly service by a lady staff when i went into the store. There were another 2 groups of customers. Specifed my wallet requirements and she pick out a few models to see. Overall, i am satisfy with their service and they give you ample spacing and "time"while browsing and decide.

Visited the Ion branch to purchase a gift for a friend and was served by Agnes. She was knowledgeable and recommended different products very well. Her service was top notch and I got what i wanted. 5/5 will come again.

Was attended by Agnes. Really friendly, welcoming and helpful. She is also very knowledgeable with the products and she went above and beyond to assist me from selection of products to payment. Very happy with my purchase.

I purchased three items on 22 June 2024 with which Agnes Chew patiently assisted me. She was friendly and helpful in allowing me to try the bags with my belongings inside, so as to get a sense of the weight they would carry. She also assisted me with discounts on the items, especially since I am a returning Braun Buffel customer, and particularly so because my last two handbags needed a repair due to issues with their crossbody straps. Appreciate the positive shopping experience.

Visited the store on 19 July 2025 at 3:40 PM to collect a purchased item. After unboxing it to check, we politely asked if the staff could help dispose of the packaging paper. Unfortunately, the young Chinese female staff at the cashier initially tried to ignore us and only responded with visible reluctance and an unfriendly attitude. Dear Massimo Dutti team, is this the standard of customer service you stand by? Experiences like this make customers feel unwelcome. It’s worth remembering—without customers, no business can thrive. A little courtesy goes a long way. Time for some reflection.

Terrible service. No greeting nor respond when I said 'good morning'. Face as black as a wok. Went to collect my son's pants after alternation. And I had to pay 10 cents for a bag just because it's not a purchase. Never ever want to patronise their store again.

👎👎👎 Appeared upscale but lacked corresponding service. No welcome or greeting was offered. Today, when I returned the item and said thank you, your Filipino staff gave me a dirty look. 🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️. If providing adequate service is too challenging, it may be best not to work in this field. 🫵🏻Please refrain from discouraging customers' shopping spirit.

Pleasant experience at ion store. Was trying on some clothes and the staff , a Chinese lady with pony tail, at the fitting room is very friendly and helpful. When my size didn’t fit , and I returned it to her, she expressed regret in a friendly manner which is seldom seen in service lately. Appreciate services like this.