Shop Reviews

Was attended by Agnes. Really friendly, welcoming and helpful. She is also very knowledgeable with the products and she went above and beyond to assist me from selection of products to payment. Very happy with my purchase.

Great quality products and customer service from Agnes from Ion outlet

Visited the Ion branch to purchase a gift for a friend and was served by Agnes. She was knowledgeable and recommended different products very well. Her service was top notch and I got what i wanted. 5/5 will come again.

Bought a wallet at ion outlet and was really impressed with Siti’s service. She was very friendly and patient to introduce the different models to us! Definitely will recommend to find her if you come to the outlet at ion :)

Thank you for helping us choose our childrens birthday present. Excellent service by miss siti, who has a wonderful smile and great sense of attitude and patient throughout our whole experience shopping there. We really appreciate and love your smile! Once again thank you for your help and service. We hope to see you again!

Terrible service standard. Called the store for 4 consecutive times during an off peak timing and all calls goes unanswered.

Today, a female staff member wearing black glasses with long hair at the cashier counter responded with a very unpleasant expression when we requested assistance with disposing of their packaging. After reading past reviews, it seems poor customer service is a recurring issue. I sincerely hope the management takes steps to address this.

Terrible click-and-collect experience at Massimo Dutti ION. I ordered a couple of outfits online and went to the store to collect them, but the whole process was completely disorganized. I ended up waiting nearly half an hour across two separate visits because staff couldn’t locate my parcels. The team seemed unsure of the procedure and lacked coordination and urgency. Overall, very frustrating.

Extremely disappointed by the consistently rude and unprofessional service at this branch. On multiple occasions, whenever I returned an item, the same staff member, a Pinoy-looking individual with large transparent glasses, would display a visibly annoyed and judgmental expression, coupled with curt and unfriendly handling. Ironically, when I purchased a limited edition item, this very same staff member behaved completely differently, suddenly warm, overly friendly, and polite. The inconsistency in treatment based on perceived spending is not only unprofessional but also reflects a lack of basic customer service etiquette. It makes you wonder, before judging customers, perhaps the staff should reflect on whether they themselves could afford to shop where they work. That kind of behavior reeks of insecurity, not professionalism. Unfortunately, this attitude is not limited to just one staff member. The branch manager, an older-looking Malay or Pinoy woman, exhibited the same discriminatory behavior. It’s clear the issue is systemic. The team here needs serious retraining on customer service and basic respect. And it’s precisely their judgment that’s made me decide, THIS will be the branch I use for all my online returns from now on.

What happened to Massimo Dutti quality????😡 i bought this beautiful dress less than a month ago and only did delicate laundry never in the dryer but this happened??? It's an expensive dress for what it is but i bought it because i trust this brand and i have been a loyal customer ever since. Now i cant return and cant bring my money back but this is ssoooooo UNACCEPTABLE! I hope management will reach out and discuss this issue. DO NOT BUY AND PATRONIZE THIS BRAND! 👎🏼👎🏼👎🏼👎🏼👎🏼 Zara is even better than this!!!!