Shop Reviews

I came to the shop and was looking to do an exchange for my online purchase. As I have made the exchange request by phone earlier, the staff at ION was not able to process my request when I went down to the store. But they were trying their best to help me do the exchange. Shout out to the staffs especially Zoe for the constant updates until I got the order delivered to home!!

MY HUSBAND AND I WERE SERVED BY MS JEAN HO AT ION OUTLET. THIS IS OUR FIRST TIME PURCHASING AT YSL. SHE IS VERY APPROACHABLE AND PROVIDE VALUABLE INPUTS FOR US TO CHOOSE THE RIGHT PURSE AND EVENTUALLY EVEN GOTTEN A HANDBAG AS WELL. WE LOVE HOW SHE MADE US FEEL SO WELCOME. NO JUDGEMENTAL VIBES FROM HER AT ALL! HER SERVICE IS IMPECCABLE AND MADE OUR PURCHASING EXPERIENCE A PLEASANT ONE! THANK YOU MS JEAN HO!

We had a very pleasant experience with the staff, Ms. Xin Ru. She was extremely knowledgeable, patient, and took the time to answer all our questions thoroughly and thoughtfully. Her professionalism and dedication made the entire process smooth and enjoyable.

Very judgmental staff. I had dropped by to pick up some things but when i got there, the staff were all huddled up and chit chatting because there was no customer in the store. The atmosphere was not welcoming and rather intimidating as alot of them were glaring at me when i walked in… I showed a male sales assistant the text i received to pick up the items, but instead he just went “what is this?” In a disgusted tone …. To which i explained that it was the text i received to pick up my items from the ion branch. He begrudgingly replied that the YSL branch i was looking for was the one in the basement. As i was walking out of the store, the group of staff behind me just burst out laughing because i had walked into the wrong store. Utterly rude and very disgusted with their behavior. I do not recommend going to this outlet unless you wish to be judged and laughed at

To YSL management team, I hope you can replay the video recording happened between 5.45pm to 6pm today at ION YSL outlet. I was 9mth prenant woman and in the shop getting Christmas gift for my friend. I was told by the junior staff if I spend more than 250 dollars I will be given a Christimas gift set which includes a mirror. Upon payment, the male sale which seems to be more senior told me that the mirror only comes additional purchase on other items even I already spent 265. Not that I really need the mirror, but I told him you all should honor what was communicated. He simply said 'no' claim the junior sale is new and force me to purchase additional item. When I rejected him. He still persist asking 'so you want to get additional?' He asked the junior staff to apologise to me for miscom after instate my position . I am not sure what junior staff told him privately but then the male staff suddenly agreed to give me the mirror and said 'OK miss I can give you but I will tell my management team about her'. Trying to make me guilty of getting the mirror. I didn't accept the mirror at the end because I think the young junior staff provided a good service and I don't want to get reported by her colleague over such a small mirror. But my overall experience with YSL has ruined by the male staff from how he handled such an issue. This is my last time going to this branch. There could be much better service I would receive from other outlets.

Excellent services. Sales associates are always willing to help and introduce their products base on your needs. And answering questions professionally.

Happened to pop by the store after walking around Ion Orchard and Jian Bin was the one who attended to me. I had experienced rude and unfriendly sales associates the entire day so I was pleasantly surprised to be treated so nicely. Not only was Jian Bin friendly and extremely helpful, he even took out different colours of the bag for me to see even though I wasn't sure if I would be buying it. I was so impressed by his service that I went back the next day to purchase the bag. 2 weeks later I even went back to buy 2 more card holders from him. At first I couldn't decide between 2 designs of the card holder but he understood what I wanted and recommended the best one for me. It turned out to be exactly what I needed. Highly recommend looking for Jian Bin if you are at Saint Laurent in Ion Orchard, his service is really top notch.

Sent my tote in to get it re-stamped as the previous label had faded. Appalled at the quality of the workmanship! Letters are blurred and unclear. The letter P is a solid block. This is unacceptable for a reputable design house!

Ryani was very helpful and super patient to serve me. I didn’t feel any pressure to buy. I asked to see coin purses and she pulled out every purse from ladies and men dept to show me. I enjoyed my shopping here because of her. Happy with my purchase.

The sales woman lacked manners and treated my mother and I rudely. She was so condescending and claimed I had no idea what I'm talking about. Not only that but she kept interrupting us. She even had the guys to pull up a "celebrity using the bag we were looking at?? As if I wouldn't know the brand ambassador?? Other boutiques are better and have great customer service for example the YSL Beauty