Shop Reviews

Great experience at this store on the weekend. Jean went out of her way to make my handbag purchase an easy, seamless one. Unlike the other stores (*cough*LV*cough*), they made sure to make you feel like they were truly serving YOU. We were also given refreshments which were absolutely lacking in all the other usual designer stores in the vicinity. This is why I’ll always buy Saint Laurent.

I came to the shop and was looking to do an exchange for my online purchase. As I have made the exchange request by phone earlier, the staff at ION was not able to process my request when I went down to the store. But they were trying their best to help me do the exchange. Shout out to the staffs especially Zoe for the constant updates until I got the order delivered to home!!

MY HUSBAND AND I WERE SERVED BY MS JEAN HO AT ION OUTLET. THIS IS OUR FIRST TIME PURCHASING AT YSL. SHE IS VERY APPROACHABLE AND PROVIDE VALUABLE INPUTS FOR US TO CHOOSE THE RIGHT PURSE AND EVENTUALLY EVEN GOTTEN A HANDBAG AS WELL. WE LOVE HOW SHE MADE US FEEL SO WELCOME. NO JUDGEMENTAL VIBES FROM HER AT ALL! HER SERVICE IS IMPECCABLE AND MADE OUR PURCHASING EXPERIENCE A PLEASANT ONE! THANK YOU MS JEAN HO!

The sales woman lacked manners and treated my mother and I rudely. She was so condescending and claimed I had no idea what I'm talking about. Not only that but she kept interrupting us. She even had the guys to pull up a "celebrity using the bag we were looking at?? As if I wouldn't know the brand ambassador?? Other boutiques are better and have great customer service for example the YSL Beauty

Sent my tote in to get it re-stamped as the previous label had faded. Appalled at the quality of the workmanship! Letters are blurred and unclear. The letter P is a solid block. This is unacceptable for a reputable design house!

Happened to pop by the store after walking around Ion Orchard and Jian Bin was the one who attended to me. I had experienced rude and unfriendly sales associates the entire day so I was pleasantly surprised to be treated so nicely. Not only was Jian Bin friendly and extremely helpful, he even took out different colours of the bag for me to see even though I wasn't sure if I would be buying it. I was so impressed by his service that I went back the next day to purchase the bag. 2 weeks later I even went back to buy 2 more card holders from him. At first I couldn't decide between 2 designs of the card holder but he understood what I wanted and recommended the best one for me. It turned out to be exactly what I needed. Highly recommend looking for Jian Bin if you are at Saint Laurent in Ion Orchard, his service is really top notch.

Excellent services. Sales associates are always willing to help and introduce their products base on your needs. And answering questions professionally.

Review from my experience earlier this year. I was served by Noraini during my first visit. I bought a wallet on chain for my wife which I later found out that she didn’t like it. So I planned to exchange it for a handbag. When I visited the YSL boutique at ION Orchard for a refund/exchange, expecting the same level of service I received during my previous purchase. Unfortunately, the experience was disappointing from the start. No staff greeted me upon entering, and when I approached a male colleague for assistance, he simply informed me that the sales associate who had helped me before wasn't working that day and offered no further help. I ended up browsing the store alone, trying to find suitable exchange items, but no one stepped in to assist. In the end, I left empty-handed without completing the exchange. This stark contrast to my first visit, where the service was attentive and helpful, was surprising. Even more affordable brands often provide better customer service. I'm hesitant to return to this location due to this poor experience.

Ryani was very helpful and super patient to serve me. I didn’t feel any pressure to buy. I asked to see coin purses and she pulled out every purse from ladies and men dept to show me. I enjoyed my shopping here because of her. Happy with my purchase.

Walked into the store and was attended by Nani. Patiently attended and introduced to us on the item that we want buy. Didn't flinch one bit when we wanted to consider our options. We are extremely pleased with her service and her cheerful disposition. Thankful for her presence to assist on our decision making.