Shop Reviews

I have been going to Aeras for almost 3 years now. Never thought I would actually look forward to going for facial but Aeras has changed me. My therapist Erene is very experienced, attentive and skillful (And her extraction skill is superb 💯!). She will always recommend the best treatment for me based on my skin condition that day! I feel assured and always know I will be in good hands. Moreover, there’s no hard selling here which is a plus point for me. My skin conditions have improved so much since then. Thank you Aeras & team!

Very disappointing experience at Dior Beauty. The store was empty, yet the staff showed no interest in assisting me. They offered no recommendations or explanations, and simply walked away, leaving me to try the lipsticks on my own. No makeup remover was provided, and when I asked about a lipstick I liked that was out of stock, they didn’t share any restock dates or suggest alternatives. Overall, the staff came across as snobbish and unhelpful. Not the level of service experienced from other Dior beauty stores.

I had such a wonderful experience at Dior today, thanks to Zayden. I originally went in just to purchase a foundation refill, but Zayden’s warm, welcoming attitude truly made the visit special. He took the time to do a makeup demonstration on me, guiding me step by step on how to apply eyeshadow and sharing tips that were so easy to follow. His patience, professionalism, and genuine passion for what he does really shone through. Because of his excellent service and thoughtful recommendations, I left not only with my foundation but also with additional products that I’m excited to use. It’s rare to meet a salesperson who makes you feel so comfortable and valued as a customer. Dior is lucky to have him, and I’ll definitely be coming back thanks to the great impression he left.

My wife and I had a really pleasant experience at Dior Beauty at ION Orchard. We were attended to by Dora, who was friendly, attentive, and knowledgeable. She took the time to understand what we were looking for and offered thoughtful, practical advice that helped guide our decision. We truly appreciated her patience and professionalism, which made the whole experience smooth and reassuring. Thank you, Dora, for the great service.

I had the absolute pleasure of working with Jeana, and I can’t say enough good things about her! She is the perfect example of what outstanding customer service should be. Jeana is always patient, attentive, and genuinely cares about helping you find exactly what you need without ever being pushy. She takes the time to answer every question, makes thoughtful recommendations, and makes the whole experience stress-free and enjoyable. It’s rare to come across someone who consistently goes above and beyond, and Jeana does just that. She makes you feel valued as a customer and creates an atmosphere of trust and comfort. If you’re looking for excellent service and a truly pleasant experience, ask for Jeana — you’ll be in the best hands!

Have been getting my Dior beauty make up and skincare products from Darren regularly! Love that he is experienced and really good in his product knowledge!! 14 Feb 2025 Darren was so patient and professional to explain and demonstrate an array of products I was keen in and showed me the effects. I really love how spot on he is in selecting the right colors to complement my complexion. I trust his taste and I’m so glad with the selections. It was Valentine’s Day and a nice real preserved flower arrangement was given with purchases above $250. It was very thoughtful of Dior! 8th Jan 2025 Visited Ion branch for the first time today and was served by Darren. He is knowledgeable, professional, friendly and patient. It was an enjoyable shopping experience. Please send my compliments to him. I will definitely look for Darren in the future when shopping in Singapore. I was also really happy because I managed to get the limited edition 078 Icy Blue Lip Glow! Current promotion comes with really cute stickers!

Annie helped me today & she was very patient and friendly. She explained each product slowly & let me try on everything I wanted to try. Yst another lady helped me & she was very friendly & not pushy for me to buy the product at all! It was a good experience & this year’s Christmas collection is gorgeous 😍 …

31st Jan 2025 Visited ION beauty and was served by Ivan. I would like to praise him for his expertise, attentiveness, patience, taking time to understand my needs & guiding me of the application technique to enhance my features. I feel more confident & prettier🤭 . It was indeed an enjoyable shopping experience. Highly recommended 🥂

Sale lady Cher Tan are non- friendly . Show me the face like I am not buying, She doesn't have an offer seat and even asks for it myself when I’m trying the lipstick. End up i still buy from her , I want to tell her that I really want to buy it, not wasting her time. I hope the store manager can improve the staff customer service .

I came in for one thing and left with multiples. Was approached by Ivan and he is beyond helpful 🤩 He is knowledgeable, approachable, professional and above all, he is so sweet. Thank you sincerely! 🫶 It's my pleasure to meet you! …