Shop Reviews

Mazlan has always been an excellent representative of Panerai. Ever so attentive, he takes his time to get to know his customers and makes them feel at ease when they are with him. He is also very meticulous when it comes to explaining and breaking down the details of the watches. On a personal note, I have purchased 3 handsome Panerai watches from him - PAM 422, PAM 632, PAM 1358. Thank you, Mazlan! It's Panerai time!

Great experience! We were assisted by Quan Hui, she was very patient and kind with our kids despite it being only her second day at work. Not only great products but also great service.

Visited on Sunday, very good service from this outlet! Staff are very friendly and helpful, went to the extra mile to help me customize my shoe! Special shoutout to staff Ye Xun, i called up to mention i wanted to change the size of my shoe he asked me the size and design so he can reserved for me to come for exchange. Ye Xun is very kind, could feel his sincerity from the heart even through our conservation over the phone! Do visit them @ ION as the place is spacious, nice shopping environment, most importantly is the friendly STAFF!

I bought the Brooklyn 4U sandals online but found the fit rather snug. I went to the Tampines outlet on 1/7/24 and a young Chinese sales person(unfortunately I did not get his name) helped me to reserve a bigger size at the ION branch because they did not have the size at Tampines. Today (2/7/24), I went to the ION branch and was served by a young Chinese girl named Angie. She was very helpful and patient in advising me on the correct size I needed. As it was my first time buying these Crocs sandals, I was not sure of the correct sizing for me so her attentiveness was much appreciated. I wish to commend these 2 young sales persons for their awesome service. Thank you very much.

Very disappointed with the product quality and service. Bought a clog on 21 June from Crocs at ION Orchard. After wearing it once, the plastic rivet was broken and strap came off. I contacted WhatsApp customer service, called the shop and emailed customer service but they would not refund or exchange a new pair for me.

Service in person was great -sales person Rebecca was very helpful, courteous and polite. She helped to put the charms in my crocs before I purchased it as a whole set. Ion Crocs seems like the only place that carries Crocs Siren Clogs, having checked out Jewel's and Plaza Singapura which both do not carry. Rebecca also assisted me in clocking the Ion rewards points. However, call-wise, I did attempt to call two days prior to check if the Siren Clogs are in store with my size, but Ion Crocs did not pick up, all three times. Because of that, I would remove a star :(

I had a great experience. I bought my kakashi crocs at vivo and it was a size too big. I was near Ion, gave the ion crocs outlet a call and they were happy to exchange. The whole process was very smooth and had a pleasent conversation with the staff.

Went there hoping to get shoes for my son, and the shop was unmanned. There were 3 service staff in the shop, but they were either looking at the ceiling, the floor, their phones or each other. Wondering if I went out in my invisibility cloak.

The Filipina staff were very helpful while I was choosing a pair of slippers. I am giving a 4-star rating because they did not inform me about the tax refund eligibility for purchases over 100 SGD. This was a bit disappointing as it would have been helpful information to know.

Crocs shoes, if popular, the size will be out of stock. Also sell accessories