Shop Reviews

Great visit to this store, deep understanding of the brand, magnificent timepieces especially the Submersible and Luminor, also excellent watchmaking experience at Panerai Boutique at this Ion Orchard store Experience rating 9/10 Superb

I had a great experience. I bought my kakashi crocs at vivo and it was a size too big. I was near Ion, gave the ion crocs outlet a call and they were happy to exchange. The whole process was very smooth and had a pleasent conversation with the staff.

Omg waste of my time. Guys take note that ur vouchers dont work on classic black, while and bone crocs. That sales lady made us wait for so long while she take time scanning one customer's items, then told us we cant use the coupon. When we ask why wasnt that term written on the receipt, she said it will be a long list to write on. Nabei cannot write on the back of the receipt or on a voucher like how other normal stores do it? God please get a better customer experience manager if you have one

Went there hoping to get shoes for my son, and the shop was unmanned. There were 3 service staff in the shop, but they were either looking at the ceiling, the floor, their phones or each other. Wondering if I went out in my invisibility cloak.

This is my very first experience with a great staff Caleb. Am so impressed with his willingness and genuinely to go the extra miles to check with other stores despite the colour I wanted is OOS. In fact I would still preferred for the colour initially I wanted. But with the service he render, I got other colour from him instead. Thank u so much Caleb and keep up the positive attitude. And last but not least deeply appreciate for the assistance u offered to get the studs fix.

The Filipina staff were very helpful while I was choosing a pair of slippers. I am giving a 4-star rating because they did not inform me about the tax refund eligibility for purchases over 100 SGD. This was a bit disappointing as it would have been helpful information to know.

Great selection of Crocs here but some items can be immediately unavailable because other stores do not carry them. Staff was friendly and helpful. I will come back to this store.

Service in person was great -sales person Rebecca was very helpful, courteous and polite. She helped to put the charms in my crocs before I purchased it as a whole set. Ion Crocs seems like the only place that carries Crocs Siren Clogs, having checked out Jewel's and Plaza Singapura which both do not carry. Rebecca also assisted me in clocking the Ion rewards points. However, call-wise, I did attempt to call two days prior to check if the Siren Clogs are in store with my size, but Ion Crocs did not pick up, all three times. Because of that, I would remove a star :(

Very disappointed with the product quality and service. Bought a clog on 21 June from Crocs at ION Orchard. After wearing it once, the plastic rivet was broken and strap came off. I contacted WhatsApp customer service, called the shop and emailed customer service but they would not refund or exchange a new pair for me.

I bought the Brooklyn 4U sandals online but found the fit rather snug. I went to the Tampines outlet on 1/7/24 and a young Chinese sales person(unfortunately I did not get his name) helped me to reserve a bigger size at the ION branch because they did not have the size at Tampines. Today (2/7/24), I went to the ION branch and was served by a young Chinese girl named Angie. She was very helpful and patient in advising me on the correct size I needed. As it was my first time buying these Crocs sandals, I was not sure of the correct sizing for me so her attentiveness was much appreciated. I wish to commend these 2 young sales persons for their awesome service. Thank you very much.