Jaci Ng
To YSL management team, I hope you can replay the video recording happened between 5.45pm to 6pm today at ION YSL outlet. I was 9mth prenant woman and in the shop getting Christmas gift for my friend. I was told by the junior staff if I spend more than 250 dollars I will be given a Christimas gift set which includes a mirror. Upon payment, the male sale which seems to be more senior told me that the mirror only comes additional purchase on other items even I already spent 265. Not that I really need the mirror, but I told him you all should honor what was communicated. He simply said 'no' claim the junior sale is new and force me to purchase additional item. When I rejected him. He still persist asking 'so you want to get additional?' He asked the junior staff to apologise to me for miscom after instate my position . I am not sure what junior staff told him privately but then the male staff suddenly agreed to give me the mirror and said 'OK miss I can give you but I will tell my management team about her'. Trying to make me guilty of getting the mirror. I didn't accept the mirror at the end because I think the young junior staff provided a good service and I don't want to get reported by her colleague over such a small mirror. But my overall experience with YSL has ruined by the male staff from how he handled such an issue. This is my last time going to this branch. There could be much better service I would receive from other outlets.