Shop Reviews

To YSL management team, I hope you can replay the video recording happened between 5.45pm to 6pm today at ION YSL outlet. I was 9mth prenant woman and in the shop getting Christmas gift for my friend. I was told by the junior staff if I spend more than 250 dollars I will be given a Christimas gift set which includes a mirror. Upon payment, the male sale which seems to be more senior told me that the mirror only comes additional purchase on other items even I already spent 265. Not that I really need the mirror, but I told him you all should honor what was communicated. He simply said 'no' claim the junior sale is new and force me to purchase additional item. When I rejected him. He still persist asking 'so you want to get additional?' He asked the junior staff to apologise to me for miscom after instate my position . I am not sure what junior staff told him privately but then the male staff suddenly agreed to give me the mirror and said 'OK miss I can give you but I will tell my management team about her'. Trying to make me guilty of getting the mirror. I didn't accept the mirror at the end because I think the young junior staff provided a good service and I don't want to get reported by her colleague over such a small mirror. But my overall experience with YSL has ruined by the male staff from how he handled such an issue. This is my last time going to this branch. There could be much better service I would receive from other outlets.

Terrible service standard. Called the store for 4 consecutive times during an off peak timing and all calls goes unanswered.

Bought a wallet at ion outlet and was really impressed with Siti’s service. She was very friendly and patient to introduce the different models to us! Definitely will recommend to find her if you come to the outlet at ion :)

Great quality products and customer service from Agnes from Ion outlet

Was quickly service by a lady staff when i went into the store. There were another 2 groups of customers. Specifed my wallet requirements and she pick out a few models to see. Overall, i am satisfy with their service and they give you ample spacing and "time"while browsing and decide.

Visited the Ion branch to purchase a gift for a friend and was served by Agnes. She was knowledgeable and recommended different products very well. Her service was top notch and I got what i wanted. 5/5 will come again.

Was attended by Agnes. Really friendly, welcoming and helpful. She is also very knowledgeable with the products and she went above and beyond to assist me from selection of products to payment. Very happy with my purchase.

I purchased three items on 22 June 2024 with which Agnes Chew patiently assisted me. She was friendly and helpful in allowing me to try the bags with my belongings inside, so as to get a sense of the weight they would carry. She also assisted me with discounts on the items, especially since I am a returning Braun Buffel customer, and particularly so because my last two handbags needed a repair due to issues with their crossbody straps. Appreciate the positive shopping experience.

Very good shopping experience. Ms Marvis serve us very nice and friendly with her professional knowledge. She is very helpful and willing to solve every inquiry from us. We are so happy! Yea of course her sweet smile is a plus!

My husband has been a loyal customer since we dated till now. It has been more than 2 decades of our lives. So Braun Buffel is a sentimental brand for us. Thank you Carter for your impeccable service and exceptional attention to details. You left a lasting impression on us. Highly recommend all of you to look for Carter when you wish to visit or purchase items here. Kudos Braun Buffel for hiring the right staff!