Shop Reviews

What happened to Massimo Dutti quality????😡 i bought this beautiful dress less than a month ago and only did delicate laundry never in the dryer but this happened??? It's an expensive dress for what it is but i bought it because i trust this brand and i have been a loyal customer ever since. Now i cant return and cant bring my money back but this is ssoooooo UNACCEPTABLE! I hope management will reach out and discuss this issue. DO NOT BUY AND PATRONIZE THIS BRAND! 👎🏼👎🏼👎🏼👎🏼👎🏼 Zara is even better than this!!!!

Extremely disappointed by the consistently rude and unprofessional service at this branch. On multiple occasions, whenever I returned an item, the same staff member, a Pinoy-looking individual with large transparent glasses, would display a visibly annoyed and judgmental expression, coupled with curt and unfriendly handling. Ironically, when I purchased a limited edition item, this very same staff member behaved completely differently, suddenly warm, overly friendly, and polite. The inconsistency in treatment based on perceived spending is not only unprofessional but also reflects a lack of basic customer service etiquette. It makes you wonder, before judging customers, perhaps the staff should reflect on whether they themselves could afford to shop where they work. That kind of behavior reeks of insecurity, not professionalism. Unfortunately, this attitude is not limited to just one staff member. The branch manager, an older-looking Malay or Pinoy woman, exhibited the same discriminatory behavior. It’s clear the issue is systemic. The team here needs serious retraining on customer service and basic respect. And it’s precisely their judgment that’s made me decide, THIS will be the branch I use for all my online returns from now on.

Terrible click-and-collect experience at Massimo Dutti ION. I ordered a couple of outfits online and went to the store to collect them, but the whole process was completely disorganized. I ended up waiting nearly half an hour across two separate visits because staff couldn’t locate my parcels. The team seemed unsure of the procedure and lacked coordination and urgency. Overall, very frustrating.

Today, a female staff member wearing black glasses with long hair at the cashier counter responded with a very unpleasant expression when we requested assistance with disposing of their packaging. After reading past reviews, it seems poor customer service is a recurring issue. I sincerely hope the management takes steps to address this.

Very bad customer experience. We just bought 2 suits and 2 shirts for my son. The staff was ready to fold everything in a bag. When we asked for proper hangers they came back with very thin ones, too small for the jackets, then skirts hangers...not appropriate for suits. They made us wait 15mn for no better solution. And the Manager kept laughthing. Zero customer service and attention.

👎👎👎 Appeared upscale but lacked corresponding service. No welcome or greeting was offered. Today, when I returned the item and said thank you, your Filipino staff gave me a dirty look. 🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️. If providing adequate service is too challenging, it may be best not to work in this field. 🫵🏻Please refrain from discouraging customers' shopping spirit.

Cool and posh interior design. Dark very dark, the deep elegance is the mood when one reaches the door to the retain entrance. One become sombre.

During our visit to Massimo Dutti at ION yesterday, the sales staff completely ignored us — no smile, no greeting, nothing. While the clothes and bags may not be luxury-priced, they aren't cheap either, and basic customer service should be a given. In comparison, the staff at Zara and Mango offer much better service.

Piquet fell apart after 1 delicate wash with miltiple holes. Store refused to do anything about it. Terrible customer experience.

Bought a Polo Tee from Massimo Dutti at Ion Orchard today. Ended up having to lug the paper wrapped Polo Tee around as the store doesn’t provide paper bags anymore. 👎👎👎 It is indeed ridiculous to buy a prestigious product and not be given a paper bag. Luckily, I didn’t buy the pair of shoes that I tried on. Otherwise will be seen lugging a shoe box around ION Orchard 👎👎👎