Shop Reviews

What happened to Massimo Dutti quality????😡 i bought this beautiful dress less than a month ago and only did delicate laundry never in the dryer but this happened??? It's an expensive dress for what it is but i bought it because i trust this brand and i have been a loyal customer ever since. Now i cant return and cant bring my money back but this is ssoooooo UNACCEPTABLE! I hope management will reach out and discuss this issue. DO NOT BUY AND PATRONIZE THIS BRAND! 👎🏼👎🏼👎🏼👎🏼👎🏼 Zara is even better than this!!!!

Visited the store on 19 July 2025 at 3:40 PM to collect a purchased item. After unboxing it to check, we politely asked if the staff could help dispose of the packaging paper. Unfortunately, the young Chinese female staff at the cashier initially tried to ignore us and only responded with visible reluctance and an unfriendly attitude. Dear Massimo Dutti team, is this the standard of customer service you stand by? Experiences like this make customers feel unwelcome. It’s worth remembering—without customers, no business can thrive. A little courtesy goes a long way. Time for some reflection.

👎👎👎 Appeared upscale but lacked corresponding service. No welcome or greeting was offered. Today, when I returned the item and said thank you, your Filipino staff gave me a dirty look. 🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️. If providing adequate service is too challenging, it may be best not to work in this field. 🫵🏻Please refrain from discouraging customers' shopping spirit.

Terrible service. No greeting nor respond when I said 'good morning'. Face as black as a wok. Went to collect my son's pants after alternation. And I had to pay 10 cents for a bag just because it's not a purchase. Never ever want to patronise their store again.

The customer service here is so bad… Came on Vesak Day and I asked for a bag to see if they have it, then the lady said she’d look for it, I waited around the store for like 20 mins and then she finally came to me and said they’re still looking and that she’d call me when they found out/the outcome coz it was still in stock. Then she never called me or updated me anything and I came back after 2 hours and she was gone and no one else in the store helped and said the bag was never in stock. Such an upscale, expensive brand with terrible customer service 👍

THE WORST EXPERIENCE EVER! Their staff for men’s area doesn’t give a ___ to customers, all they do is just wondering around, preventing eye contacts to customer and wait till the clocks ticks to get pay. Couldn’t even bother to say Hi nor approach. Even when I approached them, they barely answers, just hmm only. Is it arrogant? Maybe, or just lazy, unprofessional and unsuitable for the job. Strongly urge the owners to observe how your crew is treating customers, you’ll be amazed. Tho I still bought a shirt, they gave me a bag that was already torn. Brilliant! NO THANKS TO THE EMPLOYEES

Piquet fell apart after 1 delicate wash with miltiple holes. Store refused to do anything about it. Terrible customer experience.

Pleasant experience at ion store. Was trying on some clothes and the staff , a Chinese lady with pony tail, at the fitting room is very friendly and helpful. When my size didn’t fit , and I returned it to her, she expressed regret in a friendly manner which is seldom seen in service lately. Appreciate services like this.

Bought a Polo Tee from Massimo Dutti at Ion Orchard today. Ended up having to lug the paper wrapped Polo Tee around as the store doesn’t provide paper bags anymore. 👎👎👎 It is indeed ridiculous to buy a prestigious product and not be given a paper bag. Luckily, I didn’t buy the pair of shoes that I tried on. Otherwise will be seen lugging a shoe box around ION Orchard 👎👎👎

Cool and posh interior design. Dark very dark, the deep elegance is the mood when one reaches the door to the retain entrance. One become sombre.