Mannequin in a suit displayed in a Massimo Dutti shop window with a mid-season sale.
A suede shirt from Massimo Dutti on a hanger, with jeans and other clothing in the background.
The entrance to the Massimo Dutti store, showcasing its illuminated logo and a glimpse of the clothing inside.
The illuminated storefront of Massimo Dutti, featuring mannequins and open doors.
Close-up of a rust-colored dress with thin straps and a V-neckline.
Exterior view of a modern building with multiple shops including Starbucks and Massimo Dutti.
Massimo Dutti shop counter with Mother's Day bouquets and payment terminals.
A Massimo Dutti branded shopping bag with tissue paper and a tag on a textured surface.
A rust-colored dress with spaghetti straps and a pleated bodice is displayed.
Neatly folded clothing and accessories displayed on shelves in a retail store.
Mannequin in a Massimo Dutti store window display showcasing a leather jacket and white pants.
Interior view of a well-lit men's clothing store with apparel displayed on shelves and racks.
Interior view of a clothing store with racks of men's apparel and a customer browsing.
A woman takes a mirror selfie in a clothing store, showcasing folded shirts on shelves.
Massimo Dutti store entrance with a mannequin in the window and interior view.
Interior view of a Massimo Dutti store showcasing clothing displays and a customer.
A person holds up a black Massimo Dutti jacket with multiple pockets.
A light blue Massimo Dutti polo shirt folded with a receipt inside.
Exterior view of a modern building with multiple retail stores including Starbucks, Zara, and Massimo Dutti.
A customer stands at the counter of a Massimo Dutti store, with staff behind the counter.
Interior view of a clothing store with racks of apparel and a mannequin.
A close-up of a Massimo Dutti clothing tag attached to a light blue garment.
The exterior of a Massimo Dutti store with mannequins in the windows and a sale sign.
Interior view of a Massimo Dutti store with clothing displays and a prominent sign.
A white satin blouse with button detailing and pleated front, displayed on a hanger.
A close-up shot of black hangers and plastic-wrapped items on a wooden surface.
A man models a bright red polo shirt and white jeans against a neutral background.
The Massimo Dutti store entrance with its logo and a display featuring people on grass.
A close-up of a light blue Massimo Dutti polo shirt with a price tag showing S$39.00.
A man wearing a red polo shirt and white pants, viewed from the back.
A navy pinstripe suit jacket and black trousers are displayed on a wooden surface.
Interior view of a Massimo Dutti store with clothing displays and mannequins.
Based on 15 reviews
Out of 177 shops
Not enough ratings
Angie Goh
👎👎👎 Appeared upscale but lacked corresponding service. No welcome or greeting was offered. Today, when I returned the item and said thank you, your Filipino staff gave me a dirty look. 🤷🏻♀️🤷🏻♀️🤷🏻♀️. If providing adequate service is too challenging, it may be best not to work in this field. 🫵🏻Please refrain from discouraging customers' shopping spirit.
Nathalie C.
Very bad customer experience. We just bought 2 suits and 2 shirts for my son. The staff was ready to fold everything in a bag. When we asked for proper hangers they came back with very thin ones, too small for the jackets, then skirts hangers...not appropriate for suits. They made us wait 15mn for no better solution. And the Manager kept laughthing. Zero customer service and attention.
GH
Today, a female staff member wearing black glasses with long hair at the cashier counter responded with a very unpleasant expression when we requested assistance with disposing of their packaging. After reading past reviews, it seems poor customer service is a recurring issue. I sincerely hope the management takes steps to address this.
Faye P
Terrible click-and-collect experience at Massimo Dutti ION. I ordered a couple of outfits online and went to the store to collect them, but the whole process was completely disorganized. I ended up waiting nearly half an hour across two separate visits because staff couldn’t locate my parcels. The team seemed unsure of the procedure and lacked coordination and urgency. Overall, very frustrating.
Reina K
Extremely disappointed by the consistently rude and unprofessional service at this branch. On multiple occasions, whenever I returned an item, the same staff member, a Pinoy-looking individual with large transparent glasses, would display a visibly annoyed and judgmental expression, coupled with curt and unfriendly handling. Ironically, when I purchased a limited edition item, this very same staff member behaved completely differently, suddenly warm, overly friendly, and polite. The inconsistency in treatment based on perceived spending is not only unprofessional but also reflects a lack of basic customer service etiquette. It makes you wonder, before judging customers, perhaps the staff should reflect on whether they themselves could afford to shop where they work. That kind of behavior reeks of insecurity, not professionalism. Unfortunately, this attitude is not limited to just one staff member. The branch manager, an older-looking Malay or Pinoy woman, exhibited the same discriminatory behavior. It’s clear the issue is systemic. The team here needs serious retraining on customer service and basic respect. And it’s precisely their judgment that’s made me decide, THIS will be the branch I use for all my online returns from now on.
show auct
Pleasant experience at ion store. Was trying on some clothes and the staff , a Chinese lady with pony tail, at the fitting room is very friendly and helpful. When my size didn’t fit , and I returned it to her, she expressed regret in a friendly manner which is seldom seen in service lately. Appreciate services like this.
Meng Foo Choo
Cool and posh interior design. Dark very dark, the deep elegance is the mood when one reaches the door to the retain entrance. One become sombre.
