Saint Laurent

Review from my experience earlier this year. I was served by Noraini during my first visit. I bought a wallet on chain for my wife which I later found out that she didn’t like it. So I planned to exchange it for a handbag. When I visited the YSL boutique at ION Orchard for a refund/exchange, expecting the same level of service I received during my previous purchase. Unfortunately, the experience was disappointing from the start. No staff greeted me upon entering, and when I approached a male colleague for assistance, he simply informed me that the sales associate who had helped me before wasn't working that day and offered no further help. I ended up browsing the store alone, trying to find suitable exchange items, but no one stepped in to assist. In the end, I left empty-handed without completing the exchange. This stark contrast to my first visit, where the service was attentive and helpful, was surprising. Even more affordable brands often provide better customer service. I'm hesitant to return to this location due to this poor experience.

The sales woman lacked manners and treated my mother and I rudely. She was so condescending and claimed I had no idea what I'm talking about. Not only that but she kept interrupting us. She even had the guys to pull up a "celebrity using the bag we were looking at?? As if I wouldn't know the brand ambassador?? Other boutiques are better and have great customer service for example the YSL Beauty

Sent my tote in to get it re-stamped as the previous label had faded. Appalled at the quality of the workmanship! Letters are blurred and unclear. The letter P is a solid block. This is unacceptable for a reputable design house!

To YSL management team, I hope you can replay the video recording happened between 5.45pm to 6pm today at ION YSL outlet. I was 9mth prenant woman and in the shop getting Christmas gift for my friend. I was told by the junior staff if I spend more than 250 dollars I will be given a Christimas gift set which includes a mirror. Upon payment, the male sale which seems to be more senior told me that the mirror only comes additional purchase on other items even I already spent 265. Not that I really need the mirror, but I told him you all should honor what was communicated. He simply said 'no' claim the junior sale is new and force me to purchase additional item. When I rejected him. He still persist asking 'so you want to get additional?' He asked the junior staff to apologise to me for miscom after instate my position . I am not sure what junior staff told him privately but then the male staff suddenly agreed to give me the mirror and said 'OK miss I can give you but I will tell my management team about her'. Trying to make me guilty of getting the mirror. I didn't accept the mirror at the end because I think the young junior staff provided a good service and I don't want to get reported by her colleague over such a small mirror. But my overall experience with YSL has ruined by the male staff from how he handled such an issue. This is my last time going to this branch. There could be much better service I would receive from other outlets.

Sure thing! When it comes to Saint Lauren, I'd say it's a pretty good spot to visit. The people there are generally friendly and welcoming, creating a pleasant atmosphere. While it may not be the most mind-blowing experience, it still offers a decent time for those who are looking for a relaxed and enjoyable outing. The ambiance of Saint Lauren is quite charming, with its cozy interior and tasteful decor. It's a place where you can unwind and have a good time with friends or family. The staff is attentive and helpful, making sure you have everything you need to enjoy your visit. Now, let's talk about the food. The menu at Saint Lauren offers a decent variety of dishes, ranging from classic favorites to some unique and innovative options. While not every dish may be a hit, there are definitely some standout items that are worth trying. From flavorful appetizers to mouthwatering main courses, there's something to satisfy different tastes. In terms of drinks, Saint Lauren has a solid selection of beverages, including a nice assortment of craft beers from around the world. If you're a beer enthusiast, you'll appreciate their efforts to bring in different flavors and styles. It's a great opportunity to explore new tastes and expand your beer palate. Overall, Saint Lauren offers a pleasant experience with friendly people, tasty food, and a solid drink selection. While it may not be the most extraordinary place you've ever been to, it's definitely worth a visit if you're in the area and looking for a relaxed and enjoyable time. Give it a try and see what you think! 😊🍻