CHANEL Beauty Boutique

I had a very disappointing experience at Chanel Beauty Boutique Orchard. The staff were extremely unprofessional and had a terrible attitude. From the moment I walked in, they looked at me with disinterest and made no effort to greet or assist me. It felt like they were judging me based on my appearance and assuming I wasn’t a serious customer. When I asked about certain products, their responses were cold and dismissive, as if I was bothering them. There was no smile, no product explanation, and absolutely no warmth in their service. I felt completely unwelcome and disrespected. Luxury brands like Chanel are expected to uphold a high standard of customer service, but this store clearly fails to meet that. I left the store feeling frustrated and disappointed. I hope the management takes this feedback seriously and trains their staff to treat every customer with respect and professionalism, regardless of how they look. I will definitely think twice before visiting this location again. I had a very disappointing experience at Chanel Beauty Boutique Orchard. The staff were extremely unprofessional and had a terrible attitude. From the moment I walked in, they looked at me with disinterest and made no effort to greet or assist me. It felt like they were judging me based on my appearance and assuming I wasn’t a serious customer. When I asked about certain products, their responses were cold and dismissive, as if I was bothering them. There was no smile, no product explanation, and absolutely no warmth in their service. I felt completely unwelcome and disrespected. Luxury brands like Chanel are expected to uphold a high standard of customer service, but this store clearly fails to meet that. I left the store feeling frustrated and disappointed. I hope the management takes this feedback seriously and trains their staff to treat every customer with respect and professionalism, regardless of how they look. I will definitely think twice before visiting this location again.

I agree with many other reviews here regarding customer service and encountered the same experience - being STOPPED by hand ✋ to ask questions, this is pretty rude. Also same experience that a staff asked me to look myself first and she will attend to me later. Then the later became never. Maybe I didn’t dress pretty that day, and looked like I don’t want to buy? Of course I couldn’t buy anything without proper attendance from the staffs. While I was looking and trying all the different cosmetics, there was a male staff standing there looked at me but didn’t offer any help. A simple question of “do you need any help?” would do wonders that time. This was not the first time I had such experience with Chanel. And it was only with Chanel, that I felt like not buying anything because of terrible experience.

To be honest the sales people in Orchard Ion Chanel beauty don’t deserve even a star. It’s there simply because it’s a google requirement. My friend and I head down during lunch hour yesterday, wanted to redeem a sample of Chanel fragrance. A lady in heavy makeup said we will be attended to by another colleague. While waiting, I can see that she was attending to 2 westerners enthusiastically but they did not request to buy anything, how busy can you be seriously? After waiting for more than 5 mins, we approached another male sales associate at the counter, he is more polite than the lady but he also told us they are busy and another colleague will attend to us. I am appalled this is the kind of service we offered in Singapore and Ion is one of our most well-known malls here. For the entire shop to behave in this way, it must be a top down direction. SG Chanel Beauty, I don’t know what is your requirement when it comes to hiring, but if teaching your staff to pick and choose customers is your strategy, I hope you know how outdated and stupid it is.

SALES ORIENTED. DONT LOOK LIKE BUYING = ALL STAFF IGNORES YOU LIKE YOU DONT EXIST??? 😅 I have two accounts each with USD5 to 7k in spending. It’s not much but I’ve bought plenty of products in different cities to tell that ION is by far the worst experience ever … 🤦‍♀️ it’s a busy day and every staff is attending to someone. Wanted to ask a simple question and the staff signalled to me “STOP🤚🏻” approaching her ( with her hand ) because she is attending to someone. ( but the 3 dudes were discussing the fragrance amongst themselves ignoring her and back facing her … ) another staff IS VERY INSISTENT ASKING ME TO WAIT FOR HER TO CHECK MY RECORDS WHEN I TOLD HER ITS OK IVE TEXTED SOMEONE IN THEIR ORGANIZATION TO CHECK FOR ME because I cannot stand her … she DONT LET ME FINISH MY WORDS and tell me to WAIT ( for what …) already told you thank you I don’t need your help in checking anymore because I’ve got someone else via text …. 🤷‍♀️ SO IMPATIENT and refused to listen to me. Omg. WILL NEVER VISIT AGAIN

The staff assisting me seemed rude and unwilling to serve. Questionable behaviour, uncomfortable experience... For real? Chanel?