Shop Reviews

Excellent service. Most of the staff is super friendly and helpful. Special shout out to Angie and the gentleman who helped us resize a watch and also explained some features of the watch even though we didn’t buy it in that store.

Just had my calming Ginseng facial at Sulwhasoo Ion. My therapist, Candy, is very knowledgeable. Love her chattiness. She will always tell me what she will be doing the next step so i m aware. 5 stars⭐️

I had a terrible experience in this store, especially the manager, who I suspect has racist tendencies. Because I am yellow, my English is not very good, and then she treated me badly, even refused to communicate with me. And many times looked up and down my dress, think I am not rich, do not want to receive me, I will never come to this store again. I think it is very bad for a shop to have such a manager. I have never seen such unscrupulous cosmetics brands and their office workers. I bought cosmetics containing allergens in their store, and their sales told me from beginning to end that I could use them, but after I used them at home, I got allergic. I tried to find the responsible staff of their office, but they kept avoiding me, refused to communicate with me, and tried to transfer the conflict to the sales at the counter. However, I did not buy the product on the counter, but bought it when they held an activity in B4 two days ago. They complicated the problem and transferred the contradiction between me and sales. Until now, my appeal has not been solved. I have never seen such a poor PR team, it has left me with such a bad impression of Sulwhasoo that I will not buy any more Sulwhasoo products for the rest of my life. I hope that anyone who tries to buy a Sulwhasoo from Ion can read this review.

I have been using the Ion boutique for my facial and purchase of skin care. Celine, the boutique manager has been very welcoming and helpful in recommending the products based on your needs.. she’s able to make me feel very comfortable and assured of her recommendations and trust her for her products. Always feel great and welcome at her boutique.. keep it up Celine…👍.

Came to Sulwhasoo at Ion and has been happy with the service. I have been dealing with Celine for a while. She has been looking after me regarding the products and helping me with the membership, including redemptions. She is very professional. Every staff member I have encountered here is very friendly and helpful so far. Also had the birthday facial, which was fantastic.

Today, my 1st visit for my sulwhasoo moisturizing&comforting treatment, My therapist, Rebecca is such a dedicated and gentle girl, her skill is so good and professional. I enjoyed my facial by her throughout my whole treatment, it is such a pleasure..she really is the company asset.. I will be back again for her.Thank you to her for such an enjoyable moment.

Celine the boutique manager explains very clearly how to use the product properly so that we would be more knowledgeable about the purpose behind the product. She is also very friendly and serves us with a bright smile on her face, which makes my day better with such good customer service!

Highly recommended for those who wish to retain their youthfulness! ✨️💯 The therapists would walk through with you on understand your skin conditions and concerns before the session, and would then recommend you the treatment plan that's most suitable after, before starting the treatment. …

I always buy from my lovely boutique manager CELINE. She was very very helpful, knowledgeable, friendly and kind. She understood want I wanted for my skin and she always recommended me the best products! She always made my day! Thank you Celine! GAMSAHAMNIDA! 🫰🏻🌻🌻 …

Celine Chew is really helpful , friendly … explained clearly on the steps of how to use the products. Really appreciate her help . Will definitely come back for her service again .