OMEGA

My mother and I visited the Omega boutique at ION Orchard. Upon entering, there seem no one bother to greet us. We walked towards the counter and Gary T was standing there seemingly busy with the counter device. Even when my mother stood in front of the counter, Gary gave no eye contact at all and not even bother to look at us, as if no one was there until we said "Hi". Then Gary very slowly and refusingly raised his head to look at us, and gave us a very reluctant and fake smile on his face. We asked about a watch, and was told right in the face this is not available, and is only assigned to selected customers. We are aware and have no problem with such practice (owning both Rolex & Omega watches) but not with such snobbish attitude! Well, it is what it is. Then we asked for another model, his impatience started to grow but still he tried suppressing it but as customer you can feel the uneasiness towards us. It was an extremely disappointing experience in visiting the Omega boutique at ION Orchard. In fact we chose ION boutique over Marina Bay boutique, thinking it would be less crowded and more pleasant. How wrong were we!!! A disapppointed Omega watch owner/customer, Amelia

I recently had a rather disappointing experience at the Omega boutique, which came as quite a surprise given how often Omega boutiques are described online as reputable, welcoming, and informative. Upon arrival, I informed the sales executive that I was interested in trying on and learning more about a few watches. However, I was never invited to sit down and was left standing throughout the entire interaction, which lasted about 10–15 minutes. The engagement felt superficial and perfunctory, with the salesperson providing little to no information about the timepieces. The most off-putting moment came when I asked if there were any differences—beyond the obvious—between the date and no-date versions of the Seamaster Diver. I expected some insight into the movement or design philosophy behind each variant. Instead, I was met with an incredulous look and a curt, dismissive response: “Ah, it’s just that one has a date window and the other doesn’t.” I was allowed to try on a few more watches, but again, no meaningful details (apart from waterproof rating and sizing) or storytelling were shared. This lackluster interaction stood in stark contrast to my experiences at other boutiques nearby, both from brands of higher and lower price points, where I was warmly welcomed and given deep insights into not just the watches, but also the brand heritage—even after clarifying I wasn’t planning to buy that day. As an admirer of Omega’s design and engineering, I was genuinely looking forward to visiting the boutique and engaging with their timepieces in person. Unfortunately, the experience did not live up to the reputation I had heard so much about.