Shop Reviews

It was a pleasant experience at Sulwhasoo Ion. Celine is extremely knowledgeable and gave various tips for my skincare concerns. Would recommend!

I am always a fan for Sulwhasoo products. Celine Chew, the boutique manager at ION gives a very good recommendation of products to suits your needs.

Celine the boutique manager explains very clearly how to use the product properly so that we would be more knowledgeable about the purpose behind the product. She is also very friendly and serves us with a bright smile on her face, which makes my day better with such good customer service!

I had a terrible experience in this store, especially the manager, who I suspect has racist tendencies. Because I am yellow, my English is not very good, and then she treated me badly, even refused to communicate with me. And many times looked up and down my dress, think I am not rich, do not want to receive me, I will never come to this store again. I think it is very bad for a shop to have such a manager. I have never seen such unscrupulous cosmetics brands and their office workers. I bought cosmetics containing allergens in their store, and their sales told me from beginning to end that I could use them, but after I used them at home, I got allergic. I tried to find the responsible staff of their office, but they kept avoiding me, refused to communicate with me, and tried to transfer the conflict to the sales at the counter. However, I did not buy the product on the counter, but bought it when they held an activity in B4 two days ago. They complicated the problem and transferred the contradiction between me and sales. Until now, my appeal has not been solved. I have never seen such a poor PR team, it has left me with such a bad impression of Sulwhasoo that I will not buy any more Sulwhasoo products for the rest of my life. I hope that anyone who tries to buy a Sulwhasoo from Ion can read this review.

I had one of the worst customer service here. Came here on the 19th with my mother as she wanted to ask for something. The staff, a plump lady with a Japanese sounding name DID NOT BOTHER to even greet nor say hi and just looked down at her laptop. We were there for a FULL 10 minutes and she did not bother to even say hi. 3 of us were there and we did not even get a smile from her. Sulwhasoo please reflect on your customer service especially for this PARTICULAR staff

Staff is not very friendly especially the plump lady with a fake Japanese sounding name. She was not very keen to serve me and even though I greeted her in an amicable tone, she was still on her laptop and was not very keen to serve me. I told myself I would not buy anything from her as her cs sucks. The previous time I also asked another BA in ion branch about one of the products because I had sensitive skin. She didn't even offer to give me a sample to try. I would say sulhwasoo tangs ladies are much nicer and I will definitely support them as they willingly gave me some samples to try first to see if it would suit my skin. Don't be fooled by the nice exterior of the salon. I feel that the staff here at ion judges customers. I will take my business to somewhere where they are more professional and nicer.

I did not get any stuff as I waited for 15 mins and was still not allowed into store it was like 735 pm in the evening ,store was not crowded at all but Loewe cordon it off with a rope . After 5 mins of waiting One SA came and ask if I was looking for any SA in particular ,I mention no and she disappeared into the store and never came back . Come on … other high end stores in Ion don’t treat prospective customers like that , unless there is a line and they are doing crowd control. What terrible service.

We visited Loewe @ Ion to get a Flamenco bag which I had coveted for some time. We were served by Jeremiah, a pleasant gentleman who has great product knowledge and a welcoming personality. He showed us different ways to carry the bag and helped to model one of the bags so that I could compare it with the one that I was holding. After payment has been made, he took time to explain Loewe's complimentary leather care service and also helped us with the Ion rewards app so that we could enjoy some cash rebates on our purchase. This is my first Loewe bag and thanks to Jeremiah for making the experience a wonderful one!

Horrible Service. Bought $3000 worth of items including a pair of jeans which needed to be altered. At the point of purchase the staff were super attentive. Was told that I would receive a call after the alteration was done and it would take about 2 weeks. Nobody called after 3 weeks so I decided to head down to collect. The staff merely took my receipt, asked me if I wanted to try. I tried the pair of jeans on and none of the staff even bothered to remove all the loose threads which was all over the pair of jeans. Then the item was dumped in a crumpled and used paper bag without even bothering to wrap the thousand dollar pair of jeans in wrapping paper. The boutique reeks of hypocrisy and is very obviously only interested in making a sale. Service standard is atrocious!!! Will never step into this boutique ever again. Whoever runs this boutique ought to seriously consider conducting a service standard check!!! 😡

Thank you Gene for helping me pick out a gift for my mom.