Shop Reviews

I did not get any stuff as I waited for 15 mins and was still not allowed into store it was like 735 pm in the evening ,store was not crowded at all but Loewe cordon it off with a rope . After 5 mins of waiting One SA came and ask if I was looking for any SA in particular ,I mention no and she disappeared into the store and never came back . Come on … other high end stores in Ion don’t treat prospective customers like that , unless there is a line and they are doing crowd control. What terrible service.

I’ve sent in a relatively inexpensive black jacket to presto for dry cleaning. The garment was returned to me with iron streaks all over. This came as a surprise as it’s not my first time using Presto. Their past services were very pleasant and commanded the premium. From the damage, it is clear that the garment’s care label mentions to press with a press cloth - was clearly ignored. It’s disappointing that a premium dry cleaner can’t get a basic piece right. The service recovery was subpar and could not even restitute the fee paid for the dry cleaner. I will not be back because I can’t afford sending my garments in and having to worry about whether basic pieces can done right.

Charged $68 and the shop was not able to remove the Vaseline stains on the down jacket at all. The staff kept the invoice and credit card receipt did not return after I pickup the laundry. Gave 3 stars instead of one star is because the past services were good.

Presto is the worst dry cleaner. If you are planning to send in jackets and trench coats, please don't. They are extremely unprofessional. Hot iron over a black blazer resulting in burnt shiny marks, and hot iron over the flap of the trench coat (with the button beneath) causing yet another burnt shiny mark. When a complaint was raised with Presto, this is the response - "we are unable to process shiny marks as a claim for compensation as it is a common problem for jackets". Great response - send in laundry at your own risk, because they will not take responsibility for damage.

Served by Ms Ooi Ai York. Always greeted by this pleasant lady. Cheers for a nice service received.

I like the service here. Came all the way from Jurong East. Ms Ooi provides very good service.

They used to be very good. But due to recent price hike, no longer worth going to this shop. No point talking to customer support. Better to go other laundry shops. The negative reviews were a concerned for customers sending luxury items to the shop.

Attended by Madam Ooi at Ion branch, she is very friendly and cheerful. Lead time for dry cleaning is fast.

Use Presto's delivery service at own risk, I was advised by Presto's staff. My designer items - priced almost $500 each -were returned badly stained. It's unthinkable that I can even wear these again. The delivery man had checked the items to be faultless in front of us before he took them away. But when the items reached their tagging center, they were apparently stained. Presto denies responsibility. For the item they identified as stained, no refund was given. For the item that they did not realized was stained, only a refund of the laundry fee was given. In 2021, Presto also ironed down my dress that was not meant to be ironed. I find that I was quite foolish to trust in Presto's end-to-end service. Despite the delivery man and us checking the items before they left our home, Presto is not to be held accountable if the item ends up at their tagging center stained. The perceived convenience of their delivery service is not worth it if clothes become compromised. I would personally NOT use their services again.

Ruined two of my pants and no compensation, no apology. And they have the audacity to keep raising prices. Read the room, your service is atrocious and there are better and more afforable laundry services nearby.