Shop Reviews

Reading the other reviews here made me feel like I got off easy. The service is brisk, reminiscent of a high street store, and when asked about a certain item I was told only the VICs will be informed about its release in Singapore. Having just come back from Europe where I purchased that item readily available in that store, I’m under the impression that Loewe Singapore is simply not assigned enough units due to a lack of demand and the SAs are now spinning it into “only VICs can be informed about it”. I’ve also requested to be informed when certain items come into stock but have never received an update once from my SA. I had better luck purchasing online or overseas every time. Definitely get your Loewe fix in another country.

Worst customer service I’ve ever experienced. Paid $160 to dry clean a $1000 outfit. After ruining it, offered $140 back in compensation, not even the amount I paid them to clean. After speaking to customer service (who took a month to respond), offered me a $60 voucher on top of that and still didn’t apologise. Whilst the financial aspect is disappointing, the stress of the situation and the complete incompetence and carelessness of Presto made everything so much worse.

Ruined two of my pants and no compensation, no apology. And they have the audacity to keep raising prices. Read the room, your service is atrocious and there are better and more afforable laundry services nearby.

Use Presto's delivery service at own risk, I was advised by Presto's staff. My designer items - priced almost $500 each -were returned badly stained. It's unthinkable that I can even wear these again. The delivery man had checked the items to be faultless in front of us before he took them away. But when the items reached their tagging center, they were apparently stained. Presto denies responsibility. For the item they identified as stained, no refund was given. For the item that they did not realized was stained, only a refund of the laundry fee was given. In 2021, Presto also ironed down my dress that was not meant to be ironed. I find that I was quite foolish to trust in Presto's end-to-end service. Despite the delivery man and us checking the items before they left our home, Presto is not to be held accountable if the item ends up at their tagging center stained. The perceived convenience of their delivery service is not worth it if clothes become compromised. I would personally NOT use their services again.

I like the service here. Came all the way from Jurong East. Ms Ooi provides very good service.

My favourite laundromat and friendly staff. Turnaround time is quick and they do a superb job. Highly recommended!

Served by Ms Ooi Ai York. Always greeted by this pleasant lady. Cheers for a nice service received.

They used to be very good. But due to recent price hike, no longer worth going to this shop. No point talking to customer support. Better to go other laundry shops. The negative reviews were a concerned for customers sending luxury items to the shop.

Attended by Madam Ooi at Ion branch, she is very friendly and cheerful. Lead time for dry cleaning is fast.

Presto is the worst dry cleaner. If you are planning to send in jackets and trench coats, please don't. They are extremely unprofessional. Hot iron over a black blazer resulting in burnt shiny marks, and hot iron over the flap of the trench coat (with the button beneath) causing yet another burnt shiny mark. When a complaint was raised with Presto, this is the response - "we are unable to process shiny marks as a claim for compensation as it is a common problem for jackets". Great response - send in laundry at your own risk, because they will not take responsibility for damage.