Shop Reviews

It was my mom’s birthday and we were just looking at the glass panel to see which cake is the most appealing one. The middle aged female staff came to assist to tell us about the new time limited cake. (Look at the picture) it is $45 for the Japanese Melon Fluer, when my dad payed at the cashier charged $55 without saying anything. When I asked the middle aged female staff why we were charged $55, she said because the one we took was with Hokkaido cream. But in the display, it clearly stated $45. I cannot stand how rude the lady was when I asked her why it’s charged differently from the display, her attitude was so bad . her tone was super condescending and she argued back in a very annoyance tone ‘this one hokkaido cream is more expensive’ but hello?? the display says it’s $45. anyways my dad was being kind, but this is unacceptable attitude and wrong advertisement coming from a staff who clearly knows that the ‘Hokkaido cream’ will be more expensive but put the display of $45 cake. Please do something about your training your staff and their attitudes. We are just here to buy a cake for my mom’s birthday.

Inferior customer service, especially from male staff who stood there without assisting, or more of selective assistance provided (might be based on age/dressing). Moreover, he was confused when questioned about their own range of products. Didn't feel welcomed, minimal assistance on their products except being given a catalogue.

Been collecting Pandora for about 12 years now and this ion outlet is where I bought most of my collection from! The staff are always very patient & helpful! Their products also last a life time & can bring back to polish for free anytime. Happy to continue supporting them!

I went to ION Pandora for an engraving, and Crystal was really helpful. She was very informative and patient, even as my partner and I took some time to decide on the design. Plus, her jovial attitude made the whole experience enjoyable and memorable.

Had a great experience at the Pandora store in ION Orchard on 12 July 2025 around 8–8:30pm. I was served by Crystal, who was incredibly helpful and patient as I explored options for my very first Pandora purchase. As someone new to the brand, I really appreciated how she took the time to answer my questions and guide me without any pressure. Her warm and professional service made the whole experience feel special. Thank you, Crystal!

Good service experiene at store! The products are so nice and fashionable too! At first I don't intend buy anything, but the staffs were very friendly, consult me the suitable and trending stuff I really like it, and like the way them take care the customers. Result I buy a bracelet for me and my sister. 😂 Hope to visit there soon!😇😇😇

I got Ms Hakimah to serve me. Extraordinary service from her. Helping me to purchase drink and pick up for me. Millions thanks.

We purchased red heart necklace and earring set and the staff who assisted us had no concept of service. It was just so interesting to see how sales person can be so rude and seemed so angry. We only spend 5 min to choose the gift and she didn’t even put an effort to explain about membership or even have a gesture to put gift card inside the envelope. I had to ask. Service score minus 10.

Service was abysmal. Just a tip, making your potential customers uncomfortable by being passive aggressive actually makes them want to leave instead of making a purchase. Judging by the recent 1 star reviews, maybe management should consider hiring people or actually training them. What a joke.

Syafika is very helpful and patient. She services with positive attitude and a beautiful smile. Thank you Syafika for your help.