Shop Reviews

It was my mom’s birthday and we were just looking at the glass panel to see which cake is the most appealing one. The middle aged female staff came to assist to tell us about the new time limited cake. (Look at the picture) it is $45 for the Japanese Melon Fluer, when my dad payed at the cashier charged $55 without saying anything. When I asked the middle aged female staff why we were charged $55, she said because the one we took was with Hokkaido cream. But in the display, it clearly stated $45. I cannot stand how rude the lady was when I asked her why it’s charged differently from the display, her attitude was so bad . her tone was super condescending and she argued back in a very annoyance tone ‘this one hokkaido cream is more expensive’ but hello?? the display says it’s $45. anyways my dad was being kind, but this is unacceptable attitude and wrong advertisement coming from a staff who clearly knows that the ‘Hokkaido cream’ will be more expensive but put the display of $45 cake. Please do something about your training your staff and their attitudes. We are just here to buy a cake for my mom’s birthday.

Been collecting Pandora for about 12 years now and this ion outlet is where I bought most of my collection from! The staff are always very patient & helpful! Their products also last a life time & can bring back to polish for free anytime. Happy to continue supporting them!

Inferior customer service, especially from male staff who stood there without assisting, or more of selective assistance provided (might be based on age/dressing). Moreover, he was confused when questioned about their own range of products. Didn't feel welcomed, minimal assistance on their products except being given a catalogue.

I would like to express my great disappointment as I was at the shop last week with my mother. I was finding a match ring with my beloved mother and my fingers are bigger in size compared to my mothers. As a lady/customer I would expect an understanding and patient staff. However I encountered a staff named Auttajuk, she was really rude and a bit impatient upon serving us especially her tone of voice while talking to my mother as if my mother owed her a living. as I tried on the ring sized she was frustrated as the 1st ring she brought out was way to small for my size and she also mentioned that I have a "MEATY FINGER"?! is that even a way to describe a customer's finger? and are these the ways to treat your customers??

Purchased my very first Pandora bracelet here and was assisted by Tony. In contrast to the reviews I've read so far, Tony's service is excellent. He was very patient as I chose the size of my bracelet and taking out a lot of charms for me to try on. In the middle of doing so, he even encountered some rude customers who were requesting something that's not SOP from Pandora but he handled the situation calmly and respectfully. He was very thorough in explaining how Pandora's warranty works and answered my questions patiently despite the store being so busy due to the sale they were having. Definitely recommend going to this store and finding Tony to assist you 😊 A bonus wouldn't hurt Tony so Pandora maybe you can come through with an incentive for him 😉

Had a bad experience here. Firstly, the staff were unfriendly and snobbish. Did not even bother to greet me and my mother when we entered the shop. They did not stop the conversations they had among themselves. When me and my mom were browsing through the shop, no one bothered to come and assist us at all. Tell me what is the point of having the staff standing there for then? They are better off hiring mannequins. Only one of the three staff came to gave us the store catalogue after a while. When my mom and I was paying at the counter, some other customers came in, whom the two other very free staff immediately greeted. After which I also noticed the two staff were very busy assisting the other customers, continuously providing suggestions for rings. Why is there a difference in treatment towards customers? Please visit Tiffany & Co. instead which has an outlet in ION as well. Customer Service there is way more superior than Pandora's. Felt so much more welcome there. Go to Pandora only if you want to feel inferior to other people and be judged based on how you wear. Only saving grace of Pandora is probably the cheaper prices as compared to Tiffany & Co.

Excellent service from Yong Ying at the Ion outlet! I was looking to buy 3 charms and wasn’t sure which would be suitable. However, she was extremely patient and even provided me with great advice! I really appreciated her assistance and would definitely return to this outlet in the future! :-)

Good service, friendly staff. They help us choose a quality necklace. There is a corner with a cozy couch, too.

Sent in my Pandora bracelet for cleaning on Friday - April 5. Collected it today April 6. The outcome of the bracelet is worse than when I sent it in. Stained discoloured spots on areas that were originally not there were noticed. Big joke that my bracelet was returned in worse condition that before after two days She gave me a card for a more thorough cleaning but had to pay for that service. If Pandora cannot do a proper cleaning or match up their after sales service, please do not offer such extra after care cleaning service to the clients On the other hand, APM.Monaco at Paragon cleaned my rings till it's like the original condition within an hour a week ago That's the huge difference in after sales care service attitude and quality. That is the expected after sales service and care if business wants continued return of clients to buy their products. Totally disappointed with Pandora at Ion and will never buy any more products from Pandora worldwide from to-date onwards.

Syafika is very helpful and patient. She services with positive attitude and a beautiful smile. Thank you Syafika for your help.