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See what customers are saying about our shops at Orchard Road Malls

4.2 out of 5

28111 reviews

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Annabelle Ang Annabelle Ang

Very unprofessional of the long hair staff to give black face in front of customer.. She even said something nasty to another colleague at the cashier. The other staff was so embarassed that she didn’t say anything! The Indonesian customer in front of me even asked another staff if that long hair staff is angry.. Sorry to say. This long hair staff definately needs some customer service training.

Sherly Widjaya Sherly Widjaya

The staff was nice at first before i was asking for exchange. I didn’t catch her name. After i asked for an exchange for my bag that i bought from jewel, the attitude changed. She was rude, no more smile, not even response when i said thank you. Hello? Is it bad to ask for exchange when we are not satisfied with the product? So different compared to the staff from jewel branch.

diana peh diana peh

Like the way there was enough staff that was out in this retail mall to assist the customers despite being on Sun late afternoon and not forget is town area

Cary Koh Cary Koh

Need more variety and better prices. It’s somehow empty on the shelves with limited designs. Staff is good.

Emma Lee Emma Lee

Walked in with broken skin on my toes from my shoes. So comforted to have Wilson serve me. He offered me plasters. Thankful for the service

Farah Husna Farah Husna

came in and all staffs were crowded at one corner. no one approached us hence i had to walk over to ask for help EVEN THOUGH we gestured for help. one of the staff that helped us, made it seem like she wna get things over and done with as well. terrible service, rather shop online.

ainny kamsani ainny kamsani

came in on 10/03/25 to try the size for a pair of heels i’ve been eyeing, however staff were crowded at one corner and was hard to make eye contact with them. waited 10 mins for it and had to ask another staff if the shoe was getting picked but to no avail. waited for another 20 mins and decided to walk out. just bought my shoes online instead, hope it fits

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