See what customers are saying about our shops at Orchard Road Malls
4.2 out of 5
28111 reviews
Rachel Shuxin
I was just browsing and their sales staff, Jade Liew, approached me and she introduced me to their perfumes. She was knowledgeable about the perfumes, as I asked for some vintage scent and she patiently introduced their scents to me. She knew about the history and could explain her favourites. So I have a good impression of this brand now.
Romeria L Caud
Feel the happiness after shoping,some staff also are very helpful.
P Lam
Even though the store was crowded, Morris took time to come to me and help me get the pairs of boots to try. The outlet ended up not having the size I needed. So he also helped reserved a pair for me at Vivo. Thank you so much Morris!
SAMANTHA YEO
Taking this opportunity to thank Anthony at Charlie & Keith Ion Orchard Outlet. Anthony has shown excellent customer service by assisting with every request, and he also went the extra mile by checking the stocks of every outlet for me. He shows great knowledge of the products and is able to provide recommendations - I chose a bag, and Anthony suggested a colour which I like, I checked it online, and it was out of stock, but I did I purchased the same bag in another colour. Anthony is also solution-focused. He provided a great suggestion - I wanted to buy a pair of shoes at the outlet. With the different orders (online order and Instore), Anthony recommended I purchase online. I was able to get an online discount, and it helped lighten my load. You’re terrific Anthony, thanks for the above and beyond service. You heart of the customer is well-received. Blessings and All the best!
Annabelle Ang
Very unprofessional of the long hair staff to give black face in front of customer.. She even said something nasty to another colleague at the cashier. The other staff was so embarassed that she didn’t say anything! The Indonesian customer in front of me even asked another staff if that long hair staff is angry.. Sorry to say. This long hair staff definately needs some customer service training.
Sherly Widjaya
The staff was nice at first before i was asking for exchange. I didn’t catch her name. After i asked for an exchange for my bag that i bought from jewel, the attitude changed. She was rude, no more smile, not even response when i said thank you. Hello? Is it bad to ask for exchange when we are not satisfied with the product? So different compared to the staff from jewel branch.
diana peh
Like the way there was enough staff that was out in this retail mall to assist the customers despite being on Sun late afternoon and not forget is town area
Cary Koh
Need more variety and better prices. It’s somehow empty on the shelves with limited designs. Staff is good.
Meng Foo Choo
Local well know brand
Emma Lee
Walked in with broken skin on my toes from my shoes. So comforted to have Wilson serve me. He offered me plasters. Thankful for the service
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