See what customers are saying about our shops at Orchard Road Malls
4.2 out of 5
28111 reviews
Oliver Lim
Picked up my first bottle of fragrances from the house of Guerlain and was greeted with immense hospitality and kindness from the staff. Would like to drop a review to especially give shoutout to Kai Ming, who has helped me tremendously with my purchase. Will most definitely be back!
Farah Husna
came in and all staffs were crowded at one corner. no one approached us hence i had to walk over to ask for help EVEN THOUGH we gestured for help. one of the staff that helped us, made it seem like she wna get things over and done with as well. terrible service, rather shop online.
Emma Lee
Walked in with broken skin on my toes from my shoes. So comforted to have Wilson serve me. He offered me plasters. Thankful for the service
P Lam
Even though the store was crowded, Morris took time to come to me and help me get the pairs of boots to try. The outlet ended up not having the size I needed. So he also helped reserved a pair for me at Vivo. Thank you so much Morris!
Cary Koh
Need more variety and better prices. It’s somehow empty on the shelves with limited designs. Staff is good.
diana peh
Like the way there was enough staff that was out in this retail mall to assist the customers despite being on Sun late afternoon and not forget is town area
Meng Foo Choo
Local well know brand
Sherly Widjaya
The staff was nice at first before i was asking for exchange. I didn’t catch her name. After i asked for an exchange for my bag that i bought from jewel, the attitude changed. She was rude, no more smile, not even response when i said thank you. Hello? Is it bad to ask for exchange when we are not satisfied with the product? So different compared to the staff from jewel branch.
Annabelle Ang
Very unprofessional of the long hair staff to give black face in front of customer.. She even said something nasty to another colleague at the cashier. The other staff was so embarassed that she didn’t say anything! The Indonesian customer in front of me even asked another staff if that long hair staff is angry.. Sorry to say. This long hair staff definately needs some customer service training.
Sarah Tan
Hi, my receipt number is ION0101155233. Just wanted to feedback on the good service by this young boy. I forgot to ask for his name. I am not sure to buy or not as the PU leather may not last. Hence I came from Charles and Keith at Taka and did not make the purchase. But he commented that if it’s any small issues, I can always bring back to Charles and Keith to see if the store can help. That kind of help address my concern. Like to commend him for his patience and good service.
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