See what customers are saying about our shops at Orchard Road Malls
4.2 out of 5
28111 reviews
P Lam
Even though the store was crowded, Morris took time to come to me and help me get the pairs of boots to try. The outlet ended up not having the size I needed. So he also helped reserved a pair for me at Vivo. Thank you so much Morris!
Romeria L Caud
Feel the happiness after shoping,some staff also are very helpful.
Toni Chelsey
stayed for more than 30min because we asked 1 staff for a pair of shoe and it took forever so we ended up asking 4 different staff for one pair of shoe just to try the size and they did not bring it out at all. we already told them that we asked the previous staff to take it and yet they didn't take it. (10 march 2025)
Seah Jia Hui
The staffs here are very unprofessional and rude. Even though this outlet has the most variety of products so far, if your customer service is bad, you don’t deserve customers. Literally saw other customers asking for help with products but the staffs just ignore and continue with their own stuffs, some even just stand there and daydream. Speechless.
Waning
Went there on 27 march around 3pm. Got this one lady staff serves me. At first i request for my usual shoe size then after try i want to change to bigger size. I told her nicely and as she turn she do annoying face like hello miss i can see u???at least do ur 'stupid' face where the customer cannot see la. Plus it only 2 time request not 100 time .Im grateful for this guy staff for helping me after on (i didnt catch his name)🙏🏻
Sarah Tan
Hi, my receipt number is ION0101155233. Just wanted to feedback on the good service by this young boy. I forgot to ask for his name. I am not sure to buy or not as the PU leather may not last. Hence I came from Charles and Keith at Taka and did not make the purchase. But he commented that if it’s any small issues, I can always bring back to Charles and Keith to see if the store can help. That kind of help address my concern. Like to commend him for his patience and good service.
Jasmine Koh
Collected 2 boxes of double fantasy today, and the customer service was exemplary. I called to postpone my collection by one day and the staff kindly helped me to keep in freezer! Hence the puffs were crispy when I had them and distributed to colleagues 10/10. Generous in ice packs as well for my large order
Stuart Gepp
Cool little Japanese cake shop. The sweets are immaculately presented and tasted as good as they looked. They also have a nice range of Japanese ice creams for a good price. Typical Japanese quality and attention to detail. Visited many times during our stay in Singapore.
Prasanna Kumar Ramamoorthy
They have only few varieties of cake but it’s very good. Easy to order . Even you can order one day before the occasion.
Lawrence Lee
Buy ice cream costing 2.70 from them and then peel off the top of the ice cream cone and ask them to help me throw away the lid, instead of taking, proceeds to ask me go awfully chocolate there have rubbish bin. Lousy customer service.
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