Shop Reviews

The staff was nice at first before i was asking for exchange. I didn’t catch her name. After i asked for an exchange for my bag that i bought from jewel, the attitude changed. She was rude, no more smile, not even response when i said thank you. Hello? Is it bad to ask for exchange when we are not satisfied with the product? So different compared to the staff from jewel branch.

Like the way there was enough staff that was out in this retail mall to assist the customers despite being on Sun late afternoon and not forget is town area

Need more variety and better prices. It’s somehow empty on the shelves with limited designs. Staff is good.

Local well know brand

Walked in with broken skin on my toes from my shoes. So comforted to have Wilson serve me. He offered me plasters. Thankful for the service

came in and all staffs were crowded at one corner. no one approached us hence i had to walk over to ask for help EVEN THOUGH we gestured for help. one of the staff that helped us, made it seem like she wna get things over and done with as well. terrible service, rather shop online.

They have only few varieties of cake but it’s very good. Easy to order . Even you can order one day before the occasion.

This is a favourite brand of mine for cakes but this outlet female staff attitude was bad. More on that. The male staff by the cashier was very kind when attending to us. Ensuring the box sits nicely. Firstly we asked if the box is chargeable, her tone changed showing signs of slight displeasure regarding the question. When we decided on a cake, we requested for a cake in the back fridge than the one displayed at the front. She mentions their outlet do carry that. Her attitude changed, passing remarks not to "lecture" or "scold" her because the cake is frozen. The reason we opt for that cake because we are consuming it the next day. As this information was conveyed to us and we accepted the condition. It is rude for such uncalled remarks when we have never raised tone throughout the process. Usually other outlets do ask if we require candles if it's for a birthday celebration. She didn't ask and I had to request for it. The packing for those candles was terrible as it's been only held by a small tape. Usually a small clear bag will help contain the candles and bag. If she's present at this outlet, I will think twice, this franchise have never dissapointed me until today.

I was a bit disappointed that they didn’t have my go-to favorite, the chocolate mochi. I tried the chocolate gateau instead, but it was a bit too sweet for my taste. That said, the staff were incredibly friendly and patient, which made the visit a pleasant overall!

🟨 Bought a number of roll wafers, senbei and fruit jelly gifts for my relatives from Chateraise's Ion mall outlet.💓 The gifts are well packaged and tastes good. 🟩 At times, I also get cakes from this outlet. I love their sponge cream cakes, which are very fluffy and soft. ✅️ Chateraise Ion is one of my favourite places to buy gifts for people.