Shop Reviews

came in and all staffs were crowded at one corner. no one approached us hence i had to walk over to ask for help EVEN THOUGH we gestured for help. one of the staff that helped us, made it seem like she wna get things over and done with as well. terrible service, rather shop online.

came in on 10/03/25 to try the size for a pair of heels i’ve been eyeing, however staff were crowded at one corner and was hard to make eye contact with them. waited 10 mins for it and had to ask another staff if the shoe was getting picked but to no avail. waited for another 20 mins and decided to walk out. just bought my shoes online instead, hope it fits

Feel the happiness after shoping,some staff also are very helpful.

The staffs here are very unprofessional and rude. Even though this outlet has the most variety of products so far, if your customer service is bad, you don’t deserve customers. Literally saw other customers asking for help with products but the staffs just ignore and continue with their own stuffs, some even just stand there and daydream. Speechless.

Went there on 27 march around 3pm. Got this one lady staff serves me. At first i request for my usual shoe size then after try i want to change to bigger size. I told her nicely and as she turn she do annoying face like hello miss i can see u???at least do ur 'stupid' face where the customer cannot see la. Plus it only 2 time request not 100 time .Im grateful for this guy staff for helping me after on (i didnt catch his name)🙏🏻

Hi, my receipt number is ION0101155233. Just wanted to feedback on the good service by this young boy. I forgot to ask for his name. I am not sure to buy or not as the PU leather may not last. Hence I came from Charles and Keith at Taka and did not make the purchase. But he commented that if it’s any small issues, I can always bring back to Charles and Keith to see if the store can help. That kind of help address my concern. Like to commend him for his patience and good service.

Tried 2 of their cakes, fresh cream cake and seasonal fruit (Yamazaki Grapes for this case). Their fresh cream are godly, not too sweet with rich taste. The fruit tasted fresh and juicy too. I bought it for take away and they put some packed ice for free. For the price, it's really worth it. Will definitely come back again.

They have only few varieties of cake but it’s very good. Easy to order . Even you can order one day before the occasion.

My family has always enjoyed cakes from Chateraise. Today, I was at the ION Orchard branch to buy a cake to celebrate my daughter's birthday. The lady at the cashier curtly asked if I wanted a plastic bag. I said yes. I was told it's chargeable. I then asked what's the rationale was, since usually this practice is at establishments such as supermarkets where lots of plastic bags are used. She just replied crudely that it's just a shop policy. Then she turned away and ignored me. I was the only one in the shop. Firstly, I don't understand this practice by a cake shop. Even neighborhood bread shops don't practice this. Secondly, the staff can be more courteous when replying to my queries and feedback. First rude staff I've encountered at a Chateraise store.

Cool little Japanese cake shop. The sweets are immaculately presented and tasted as good as they looked. They also have a nice range of Japanese ice creams for a good price. Typical Japanese quality and attention to detail. Visited many times during our stay in Singapore.