It was my mom’s birthday and we were just looking at the glass panel to see which cake is the most appealing one. The middle aged female staff came to assist to tell us about the new time limited cake.
(Look at the picture) it is $45 for the Japanese Melon Fluer, when my dad payed at the cashier charged $55 without saying anything. When I asked the middle aged female staff why we were charged $55, she said because the one we took was with Hokkaido cream. But in the display, it clearly stated $45. I cannot stand how rude the lady was when I asked her why it’s charged differently from the display, her attitude was so bad . her tone was super condescending and she argued back in a very annoyance tone ‘this one hokkaido cream is more expensive’ but hello?? the display says it’s $45. anyways my dad was being kind, but this is unacceptable attitude and wrong advertisement coming from a staff who clearly knows that the ‘Hokkaido cream’ will be more expensive but put the display of $45 cake.
Please do something about your training your staff and their attitudes. We are just here to buy a cake for my mom’s birthday.
Jun Nan Wong
This is a favourite brand of mine for cakes but this outlet female staff attitude was bad. More on that.
The male staff by the cashier was very kind when attending to us. Ensuring the box sits nicely.
Firstly we asked if the box is chargeable, her tone changed showing signs of slight displeasure regarding the question.
When we decided on a cake, we requested for a cake in the back fridge than the one displayed at the front. She mentions their outlet do carry that. Her attitude changed, passing remarks not to "lecture" or "scold" her because the cake is frozen.
The reason we opt for that cake because we are consuming it the next day. As this information was conveyed to us and we accepted the condition. It is rude for such uncalled remarks when we have never raised tone throughout the process.
Usually other outlets do ask if we require candles if it's for a birthday celebration. She didn't ask and I had to request for it.
The packing for those candles was terrible as it's been only held by a small tape. Usually a small clear bag will help contain the candles and bag.
If she's present at this outlet, I will think twice, this franchise have never dissapointed me until today.
Prancy L
Purchased 4 ice creams but was charged for 5 items!
Lawrence Lee
Buy ice cream costing 2.70 from them and then peel off the top of the ice cream cone and ask them to help me throw away the lid, instead of taking, proceeds to ask me go awfully chocolate there have rubbish bin.
Lousy customer service.
Jacqueline
My family has always enjoyed cakes from Chateraise. Today, I was at the ION Orchard branch to buy a cake to celebrate my daughter's birthday.
The lady at the cashier curtly asked if I wanted a plastic bag. I said yes. I was told it's chargeable. I then asked what's the rationale was, since usually this practice is at establishments such as supermarkets where lots of plastic bags are used. She just replied crudely that it's just a shop policy. Then she turned away and ignored me. I was the only one in the shop.
Firstly, I don't understand this practice by a cake shop. Even neighborhood bread shops don't practice this. Secondly, the staff can be more courteous when replying to my queries and feedback.
First rude staff I've encountered at a Chateraise store.
Positive Reviews
Reina K
I was a bit disappointed that they didn’t have my go-to favorite, the chocolate mochi. I tried the chocolate gateau instead, but it was a bit too sweet for my taste.
That said, the staff were incredibly friendly and patient, which made the visit a pleasant overall!
Florence Leow
🟨 Bought a number of roll wafers, senbei and fruit jelly gifts for my relatives from Chateraise's Ion mall outlet.💓 The gifts are well packaged and tastes good.
🟩 At times, I also get cakes from this outlet. I love their sponge cream cakes, which are very fluffy and soft. ✅️ Chateraise Ion is one of my favourite places to buy gifts for people.
Jasmine Koh
Collected 2 boxes of double fantasy today, and the customer service was exemplary. I called to postpone my collection by one day and the staff kindly helped me to keep in freezer! Hence the puffs were crispy when I had them and distributed to colleagues 10/10. Generous in ice packs as well for my large order
Lya Susanto
My family’s favourite cakes for every occasions. Have bought their cakes for my relatives as well and they are well loved by people of all ages. There are a number of outlets in Singapore so it’s quite convenient. When I crave for a particular cake, I would call to check the availability and had asked for their help to reserve while I head over to store to pick up. Service has always been great and staff is helpful. Over all, always a good experience with Chateraise.
There are seasonal cakes and tarts as well that are super fresh and yummy. Keep a look out, my personal favourite is the strawberry tart, cute panda cake and the Swiss rolls. They are just so yummy!
Royal Pears
The special strawberry whole cake (21 cm) was not bad. Lots of fresh strawberries and some blueberries. The cake itself was not too sweet. The texture was fine. From an earlier order, enjoyed the Double Fantasy (original). The Double Fantasy (sweet and milk chocolate) wasn’t as nice.
