Location: Level B3, Unit Number #B3-58
The Charles & Keith store at ION Orchard features a modern facade with illuminated signage and a large display window showcasing a model.
Interior of a modern, minimalist retail store with empty shelves and seating.
Interior of a modern retail store with shelves displaying handbags and sunglasses, and a circular red seating area.
Interior view of a Charles & Keith store showcasing handbags and shoes on display.
A display of various stylish handbags on shelves in a retail store.
A display of stylish handbags in various colors on a shelf.
Three stylish saddle bags in cream, yellow, and black are displayed on stands.
A display of stylish quilted handbags in various colors on a shelf.
A display wall showcasing various Charles & Keith handbags and wallets in illuminated shelves.
Sparkling handbags and embellished heels displayed on shelves in a retail store.
Interior view of a modern Charles & Keith store with display shelves and seating.
Display shelves showcasing various jewelry items like necklaces, bracelets, and earrings.
Two stylish handbags and wallets displayed on a marble countertop at Charles & Keith.
Customers are being served at the checkout counter of a Charles & Keith store.
Three quilted crossbody bags with chunky chain straps in brown, orange, and cream.
The entrance of a Charles & Keith store showcasing handbags and sunglasses.
Two quilted crossbody bags, one cream and one black, displayed on a shelf.
Two stylish Charles & Keith handbags, one beige and one sage green, displayed on a counter.
Display shelves showcasing various Charles & Keith wallets and handbags in different colors and styles.
A display of various Charles & Keith wallets and handbags in different colors and styles.
Two Charles & Keith handbags, one white and one black, displayed on a shelf.
A display of stylish women's shoes and handbags at Charles & Keith.
Based on 15 reviews
Out of 177 shops
Not enough ratings
Seah Jia Hui
The staffs here are very unprofessional and rude. Even though this outlet has the most variety of products so far, if your customer service is bad, you don’t deserve customers. Literally saw other customers asking for help with products but the staffs just ignore and continue with their own stuffs, some even just stand there and daydream. Speechless.
Toni Chelsey
stayed for more than 30min because we asked 1 staff for a pair of shoe and it took forever so we ended up asking 4 different staff for one pair of shoe just to try the size and they did not bring it out at all. we already told them that we asked the previous staff to take it and yet they didn't take it. (10 march 2025)
ainny kamsani
came in on 10/03/25 to try the size for a pair of heels i’ve been eyeing, however staff were crowded at one corner and was hard to make eye contact with them. waited 10 mins for it and had to ask another staff if the shoe was getting picked but to no avail. waited for another 20 mins and decided to walk out. just bought my shoes online instead, hope it fits
Farah Husna
came in and all staffs were crowded at one corner. no one approached us hence i had to walk over to ask for help EVEN THOUGH we gestured for help. one of the staff that helped us, made it seem like she wna get things over and done with as well. terrible service, rather shop online.
Sherly Widjaya
The staff was nice at first before i was asking for exchange. I didn’t catch her name. After i asked for an exchange for my bag that i bought from jewel, the attitude changed. She was rude, no more smile, not even response when i said thank you. Hello? Is it bad to ask for exchange when we are not satisfied with the product? So different compared to the staff from jewel branch.
Sarah Tan
Hi, my receipt number is ION0101155233. Just wanted to feedback on the good service by this young boy. I forgot to ask for his name. I am not sure to buy or not as the PU leather may not last. Hence I came from Charles and Keith at Taka and did not make the purchase. But he commented that if it’s any small issues, I can always bring back to Charles and Keith to see if the store can help. That kind of help address my concern. Like to commend him for his patience and good service.
Romeria L Caud
Feel the happiness after shoping,some staff also are very helpful.
Emma Lee
Walked in with broken skin on my toes from my shoes. So comforted to have Wilson serve me. He offered me plasters. Thankful for the service
Meng Foo Choo
Local well know brand
diana peh
Like the way there was enough staff that was out in this retail mall to assist the customers despite being on Sun late afternoon and not forget is town area
