Shop Reviews

Collected 2 boxes of double fantasy today, and the customer service was exemplary. I called to postpone my collection by one day and the staff kindly helped me to keep in freezer! Hence the puffs were crispy when I had them and distributed to colleagues 10/10. Generous in ice packs as well for my large order

🟨 Bought a number of roll wafers, senbei and fruit jelly gifts for my relatives from Chateraise's Ion mall outlet.💓 The gifts are well packaged and tastes good. 🟩 At times, I also get cakes from this outlet. I love their sponge cream cakes, which are very fluffy and soft. ✅️ Chateraise Ion is one of my favourite places to buy gifts for people.

I was a bit disappointed that they didn’t have my go-to favorite, the chocolate mochi. I tried the chocolate gateau instead, but it was a bit too sweet for my taste. That said, the staff were incredibly friendly and patient, which made the visit a pleasant overall!

Purchased 4 ice creams but was charged for 5 items!

It was my mom’s birthday and we were just looking at the glass panel to see which cake is the most appealing one. The middle aged female staff came to assist to tell us about the new time limited cake. (Look at the picture) it is $45 for the Japanese Melon Fluer, when my dad payed at the cashier charged $55 without saying anything. When I asked the middle aged female staff why we were charged $55, she said because the one we took was with Hokkaido cream. But in the display, it clearly stated $45. I cannot stand how rude the lady was when I asked her why it’s charged differently from the display, her attitude was so bad . her tone was super condescending and she argued back in a very annoyance tone ‘this one hokkaido cream is more expensive’ but hello?? the display says it’s $45. anyways my dad was being kind, but this is unacceptable attitude and wrong advertisement coming from a staff who clearly knows that the ‘Hokkaido cream’ will be more expensive but put the display of $45 cake. Please do something about your training your staff and their attitudes. We are just here to buy a cake for my mom’s birthday.

They have only few varieties of cake but it’s very good. Easy to order . Even you can order one day before the occasion.

My family has always enjoyed cakes from Chateraise. Today, I was at the ION Orchard branch to buy a cake to celebrate my daughter's birthday. The lady at the cashier curtly asked if I wanted a plastic bag. I said yes. I was told it's chargeable. I then asked what's the rationale was, since usually this practice is at establishments such as supermarkets where lots of plastic bags are used. She just replied crudely that it's just a shop policy. Then she turned away and ignored me. I was the only one in the shop. Firstly, I don't understand this practice by a cake shop. Even neighborhood bread shops don't practice this. Secondly, the staff can be more courteous when replying to my queries and feedback. First rude staff I've encountered at a Chateraise store.

Cool little Japanese cake shop. The sweets are immaculately presented and tasted as good as they looked. They also have a nice range of Japanese ice creams for a good price. Typical Japanese quality and attention to detail. Visited many times during our stay in Singapore.

Buy ice cream costing 2.70 from them and then peel off the top of the ice cream cone and ask them to help me throw away the lid, instead of taking, proceeds to ask me go awfully chocolate there have rubbish bin. Lousy customer service.

I just found out that Chateraise's ice creams are good! I tried two: salted caramel ice cream cookie sandwich and berry ice cream macaroon. Oh my God, the macaroon is definitely my favorite. You should try it too!