Shop Reviews

Collected 2 boxes of double fantasy today, and the customer service was exemplary. I called to postpone my collection by one day and the staff kindly helped me to keep in freezer! Hence the puffs were crispy when I had them and distributed to colleagues 10/10. Generous in ice packs as well for my large order

My family’s favourite cakes for every occasions. Have bought their cakes for my relatives as well and they are well loved by people of all ages. There are a number of outlets in Singapore so it’s quite convenient. When I crave for a particular cake, I would call to check the availability and had asked for their help to reserve while I head over to store to pick up. Service has always been great and staff is helpful. Over all, always a good experience with Chateraise. There are seasonal cakes and tarts as well that are super fresh and yummy. Keep a look out, my personal favourite is the strawberry tart, cute panda cake and the Swiss rolls. They are just so yummy!

The special strawberry whole cake (21 cm) was not bad. Lots of fresh strawberries and some blueberries. The cake itself was not too sweet. The texture was fine. From an earlier order, enjoyed the Double Fantasy (original). The Double Fantasy (sweet and milk chocolate) wasn’t as nice.

Tried 2 of their cakes, fresh cream cake and seasonal fruit (Yamazaki Grapes for this case). Their fresh cream are godly, not too sweet with rich taste. The fruit tasted fresh and juicy too. I bought it for take away and they put some packed ice for free. For the price, it's really worth it. Will definitely come back again.

Purchased 4 ice creams but was charged for 5 items!

A Japanese confectionery chain offering affordable fresh cream cakes, ice-cream & sweets such as mochi, dorayaki, cookies etc. The signature cakes are popular & they offer cakes promoting seasonal fruits like peaches & Xmas log cakes too.

I just found out that Chateraise's ice creams are good! I tried two: salted caramel ice cream cookie sandwich and berry ice cream macaroon. Oh my God, the macaroon is definitely my favorite. You should try it too!

Buy ice cream costing 2.70 from them and then peel off the top of the ice cream cone and ask them to help me throw away the lid, instead of taking, proceeds to ask me go awfully chocolate there have rubbish bin. Lousy customer service.

Cool little Japanese cake shop. The sweets are immaculately presented and tasted as good as they looked. They also have a nice range of Japanese ice creams for a good price. Typical Japanese quality and attention to detail. Visited many times during our stay in Singapore.

My family has always enjoyed cakes from Chateraise. Today, I was at the ION Orchard branch to buy a cake to celebrate my daughter's birthday. The lady at the cashier curtly asked if I wanted a plastic bag. I said yes. I was told it's chargeable. I then asked what's the rationale was, since usually this practice is at establishments such as supermarkets where lots of plastic bags are used. She just replied crudely that it's just a shop policy. Then she turned away and ignored me. I was the only one in the shop. Firstly, I don't understand this practice by a cake shop. Even neighborhood bread shops don't practice this. Secondly, the staff can be more courteous when replying to my queries and feedback. First rude staff I've encountered at a Chateraise store.