Shop Reviews

A Japanese confectionery chain offering affordable fresh cream cakes, ice-cream & sweets such as mochi, dorayaki, cookies etc. The signature cakes are popular & they offer cakes promoting seasonal fruits like peaches & Xmas log cakes too.

Tried 2 of their cakes, fresh cream cake and seasonal fruit (Yamazaki Grapes for this case). Their fresh cream are godly, not too sweet with rich taste. The fruit tasted fresh and juicy too. I bought it for take away and they put some packed ice for free. For the price, it's really worth it. Will definitely come back again.

The special strawberry whole cake (21 cm) was not bad. Lots of fresh strawberries and some blueberries. The cake itself was not too sweet. The texture was fine. From an earlier order, enjoyed the Double Fantasy (original). The Double Fantasy (sweet and milk chocolate) wasn’t as nice.

My family’s favourite cakes for every occasions. Have bought their cakes for my relatives as well and they are well loved by people of all ages. There are a number of outlets in Singapore so it’s quite convenient. When I crave for a particular cake, I would call to check the availability and had asked for their help to reserve while I head over to store to pick up. Service has always been great and staff is helpful. Over all, always a good experience with Chateraise. There are seasonal cakes and tarts as well that are super fresh and yummy. Keep a look out, my personal favourite is the strawberry tart, cute panda cake and the Swiss rolls. They are just so yummy!

Collected 2 boxes of double fantasy today, and the customer service was exemplary. I called to postpone my collection by one day and the staff kindly helped me to keep in freezer! Hence the puffs were crispy when I had them and distributed to colleagues 10/10. Generous in ice packs as well for my large order

🟨 Bought a number of roll wafers, senbei and fruit jelly gifts for my relatives from Chateraise's Ion mall outlet.💓 The gifts are well packaged and tastes good. 🟩 At times, I also get cakes from this outlet. I love their sponge cream cakes, which are very fluffy and soft. ✅️ Chateraise Ion is one of my favourite places to buy gifts for people.

I was a bit disappointed that they didn’t have my go-to favorite, the chocolate mochi. I tried the chocolate gateau instead, but it was a bit too sweet for my taste. That said, the staff were incredibly friendly and patient, which made the visit a pleasant overall!

This is a favourite brand of mine for cakes but this outlet female staff attitude was bad. More on that. The male staff by the cashier was very kind when attending to us. Ensuring the box sits nicely. Firstly we asked if the box is chargeable, her tone changed showing signs of slight displeasure regarding the question. When we decided on a cake, we requested for a cake in the back fridge than the one displayed at the front. She mentions their outlet do carry that. Her attitude changed, passing remarks not to "lecture" or "scold" her because the cake is frozen. The reason we opt for that cake because we are consuming it the next day. As this information was conveyed to us and we accepted the condition. It is rude for such uncalled remarks when we have never raised tone throughout the process. Usually other outlets do ask if we require candles if it's for a birthday celebration. She didn't ask and I had to request for it. The packing for those candles was terrible as it's been only held by a small tape. Usually a small clear bag will help contain the candles and bag. If she's present at this outlet, I will think twice, this franchise have never dissapointed me until today.

It was my mom’s birthday and we were just looking at the glass panel to see which cake is the most appealing one. The middle aged female staff came to assist to tell us about the new time limited cake. (Look at the picture) it is $45 for the Japanese Melon Fluer, when my dad payed at the cashier charged $55 without saying anything. When I asked the middle aged female staff why we were charged $55, she said because the one we took was with Hokkaido cream. But in the display, it clearly stated $45. I cannot stand how rude the lady was when I asked her why it’s charged differently from the display, her attitude was so bad . her tone was super condescending and she argued back in a very annoyance tone ‘this one hokkaido cream is more expensive’ but hello?? the display says it’s $45. anyways my dad was being kind, but this is unacceptable attitude and wrong advertisement coming from a staff who clearly knows that the ‘Hokkaido cream’ will be more expensive but put the display of $45 cake. Please do something about your training your staff and their attitudes. We are just here to buy a cake for my mom’s birthday.

They have only few varieties of cake but it’s very good. Easy to order . Even you can order one day before the occasion.