Pandora ION Orchard

We purchased red heart necklace and earring set and the staff who assisted us had no concept of service. It was just so interesting to see how sales person can be so rude and seemed so angry. We only spend 5 min to choose the gift and she didn’t even put an effort to explain about membership or even have a gesture to put gift card inside the envelope. I had to ask. Service score minus 10.

Service was abysmal. Just a tip, making your potential customers uncomfortable by being passive aggressive actually makes them want to leave instead of making a purchase. Judging by the recent 1 star reviews, maybe management should consider hiring people or actually training them. What a joke.

Sent in my Pandora bracelet for cleaning on Friday - April 5. Collected it today April 6. The outcome of the bracelet is worse than when I sent it in. Stained discoloured spots on areas that were originally not there were noticed. Big joke that my bracelet was returned in worse condition that before after two days She gave me a card for a more thorough cleaning but had to pay for that service. If Pandora cannot do a proper cleaning or match up their after sales service, please do not offer such extra after care cleaning service to the clients On the other hand, APM.Monaco at Paragon cleaned my rings till it's like the original condition within an hour a week ago That's the huge difference in after sales care service attitude and quality. That is the expected after sales service and care if business wants continued return of clients to buy their products. Totally disappointed with Pandora at Ion and will never buy any more products from Pandora worldwide from to-date onwards.

Had a bad experience here. Firstly, the staff were unfriendly and snobbish. Did not even bother to greet me and my mother when we entered the shop. They did not stop the conversations they had among themselves. When me and my mom were browsing through the shop, no one bothered to come and assist us at all. Tell me what is the point of having the staff standing there for then? They are better off hiring mannequins. Only one of the three staff came to gave us the store catalogue after a while. When my mom and I was paying at the counter, some other customers came in, whom the two other very free staff immediately greeted. After which I also noticed the two staff were very busy assisting the other customers, continuously providing suggestions for rings. Why is there a difference in treatment towards customers? Please visit Tiffany & Co. instead which has an outlet in ION as well. Customer Service there is way more superior than Pandora's. Felt so much more welcome there. Go to Pandora only if you want to feel inferior to other people and be judged based on how you wear. Only saving grace of Pandora is probably the cheaper prices as compared to Tiffany & Co.

I would like to express my great disappointment as I was at the shop last week with my mother. I was finding a match ring with my beloved mother and my fingers are bigger in size compared to my mothers. As a lady/customer I would expect an understanding and patient staff. However I encountered a staff named Auttajuk, she was really rude and a bit impatient upon serving us especially her tone of voice while talking to my mother as if my mother owed her a living. as I tried on the ring sized she was frustrated as the 1st ring she brought out was way to small for my size and she also mentioned that I have a "MEATY FINGER"?! is that even a way to describe a customer's finger? and are these the ways to treat your customers??