Been collecting Pandora for about 12 years now and this ion outlet is where I bought most of my collection from! The staff are always very patient & helpful! Their products also last a life time & can bring back to polish for free anytime. Happy to continue supporting them!
Minhui Chen
5
I went to ION Pandora for an engraving, and Crystal was really helpful. She was very informative and patient, even as my partner and I took some time to decide on the design. Plus, her jovial attitude made the whole experience enjoyable and memorable.
Marcus Tan
5
Had a great experience at the Pandora store in ION Orchard on 12 July 2025 around 8–8:30pm. I was served by Crystal, who was incredibly helpful and patient as I explored options for my very first Pandora purchase. As someone new to the brand, I really appreciated how she took the time to answer my questions and guide me without any pressure. Her warm and professional service made the whole experience feel special. Thank you, Crystal!
Karen Tan
5
Good service experiene at store!
The products are so nice and fashionable too!
At first I don't intend buy anything, but the staffs were very friendly, consult me the suitable and trending stuff I really like it, and like the way them take care the customers. Result I buy a bracelet for me and my sister. 😂
Hope to visit there soon!😇😇😇
Hwee Tyng Yeow
5
I got Ms Hakimah to serve me. Extraordinary service from her. Helping me to purchase drink and pick up for me. Millions thanks.
Sarah Woo
1
We purchased red heart necklace and earring set and the staff who assisted us had no concept of service. It was just so interesting to see how sales person can be so rude and seemed so angry. We only spend 5 min to choose the gift and she didn’t even put an effort to explain about membership or even have a gesture to put gift card inside the envelope. I had to ask. Service score minus 10.
Jules Liew
1
Service was abysmal. Just a tip, making your potential customers uncomfortable by being passive aggressive actually makes them want to leave instead of making a purchase. Judging by the recent 1 star reviews, maybe management should consider hiring people or actually training them. What a joke.
I Tan
5
Syafika is very helpful and patient. She services with positive attitude and a beautiful smile. Thank you Syafika for your help.
J “JTO” O
1
Sent in my Pandora bracelet for cleaning on Friday - April 5. Collected it today April 6. The outcome of the bracelet is worse than when I sent it in. Stained discoloured spots on areas that were originally not there were noticed. Big joke that my bracelet was returned in worse condition that before after two days She gave me a card for a more thorough cleaning but had to pay for that service. If Pandora cannot do a proper cleaning or match up their after sales service, please do not offer such extra after care cleaning service to the clients
On the other hand, APM.Monaco at Paragon cleaned my rings till it's like the original condition within an hour a week ago That's the huge difference in after sales care service attitude and quality.
That is the expected after sales service and care if business wants continued return of clients to buy their products.
Totally disappointed with Pandora at Ion and will never buy any more products from Pandora worldwide from to-date onwards.
EL LAZZARO
4
Good service, friendly staff. They help us choose a quality necklace. There is a corner with a cozy couch, too.