nat reviews
Seems like majority had a good experience here. I didn't manage to get the name of the SA, who was supposedly 'helping' my partner and I. But the experience was not enjoyable as the SA seemed pretty condescending - asking if we know Harry Winston's history and their signature ring (We were looking for engagement ring). Funnily, when we replied "no", she did not introduce nor did she elaborate the history of Harry Winston.. lol. Instead, she went and asked if we "wanted anything". I had a feeling perhaps we caught her on a bad day, though unacceptable as a brand's reputation goes hand-in-hand with their customer service too. Guess the reason we wanted to check out Harry Winston was because a friend recommended their jewellery as their price point matches our budget. Thus, this is my first and last time visiting the store. PS// Chaumet's customer service is brilliant! Worth a visit if you're open to other brands too.