Shop Reviews

sales assistance treats you so bad that i never wanted to shop here ever again

Auntie Ann ho gave me such a warm welcome that I ended up leaving with a beautiful ring. The staff at the store were incredibly attentive — they served me four glasses of water as I was very thirsty, and even brought me a Coke. The service truly lived up to the Harry Winston standard, completely changing my perception from previous reviews. You have to experience it yourself. Auntie Ann ho is both courteous and genuinely friendly.

Visited a few years back, but only felt compelled to write this now, thanks to a friend’s recent disaster of an experience that brought it all flooding back. Back then, the sales associates seemed to forget they were representing HW. The only thing they carried with confidence was bad service. Unlike HW boutiques elsewhere, where staff are polished, knowledgeable, and can tell you the story behind each gem, this team seemed more invested in appearances than substance. When I was shopping for an engagement ring and wedding band, the manager and SAs kept pushing their “most popular” design: the one with the HW logo. Their sales pitch? “People will confirm know it’s Harry Winston.” Excuse me? That’s your selling point? Just because you care about being obvious doesn’t mean the rest of us want to wear a walking billboard. Some might actually choose it for sentiment or design, not for name-dropping. Needless to say, I took my time, taste, and money elsewhere.

I recently visited Harry Winston to take a look at their engagement rings, expecting a level of service that matched the brand’s prestige. Unfortunately, my experience fell far short. The sales staff were condescending and slightly rude, making the entire visit uncomfortable. In contrast, I also visited Louis Vuitton and Graff for fine jewelry, and the difference in service was night and day—both brands provided welcoming, attentive, and professional assistance. Given Harry Winston’s reputation, I had much higher expectations, but the service left me disappointed.

Skip this store. Poor service. Poor quality item. Broke after just 3 times wear. Items come with no warranty...maybe because they know the rate of repair!!

too sassy

I had a disappointing experience with the staff at this location. Their attitude and lack of professionalism are not what I would expect from a brand like Harry Winston. The entire team could benefit from better training and an attitude adjustment to align with the prestige of the brand. It’s no surprise that customers may be discouraged from making purchases. I hope the management takes this feedback seriously and implements necessary improvements.

Unfortunately, my experience was far from what I anticipated. The sales associate I interacted with seemed to assume that I couldn't afford the pieces I was interested in, and their attitude was dismissive and condescending. Instead of providing the level of service I expected from a luxury brand, I felt judged based on appearances rather than treated with respect as a customer.

Beautiful items. Great for gifts.

I had a very bad experience at the store. The SA is called ELLA Zainal. I knew nothing about the brand so when she asked me if I knew anything about different collections, I said NO. I told her I wanted to see some pendants for daily wear. She replied but it is all diamonds. I felt disrespected as her attitude was like assuming I cannot afford. As a SA at such a high end brand, she should introduce me the collections that fits my daily needs instead of talking to me like scolding me. I never experienced this kind of service at other jewelry brands. I supposed I was the customer. She should be introducing the brand properly. Anyway, she ruined my whole impression to this brand.