Harry Winston

Visited a few years back, but only felt compelled to write this now, thanks to a friend’s recent disaster of an experience that brought it all flooding back. Back then, the sales associates seemed to forget they were representing HW. The only thing they carried with confidence was bad service. Unlike HW boutiques elsewhere, where staff are polished, knowledgeable, and can tell you the story behind each gem, this team seemed more invested in appearances than substance. When I was shopping for an engagement ring and wedding band, the manager and SAs kept pushing their “most popular” design: the one with the HW logo. Their sales pitch? “People will confirm know it’s Harry Winston.” Excuse me? That’s your selling point? Just because you care about being obvious doesn’t mean the rest of us want to wear a walking billboard. Some might actually choose it for sentiment or design, not for name-dropping. Needless to say, I took my time, taste, and money elsewhere.

I recently visited Harry Winston to take a look at their engagement rings, expecting a level of service that matched the brand’s prestige. Unfortunately, my experience fell far short. The sales staff were condescending and slightly rude, making the entire visit uncomfortable. In contrast, I also visited Louis Vuitton and Graff for fine jewelry, and the difference in service was night and day—both brands provided welcoming, attentive, and professional assistance. Given Harry Winston’s reputation, I had much higher expectations, but the service left me disappointed.

I had a disappointing experience with the staff at this location. Their attitude and lack of professionalism are not what I would expect from a brand like Harry Winston. The entire team could benefit from better training and an attitude adjustment to align with the prestige of the brand. It’s no surprise that customers may be discouraged from making purchases. I hope the management takes this feedback seriously and implements necessary improvements.

Unfortunately, my experience was far from what I anticipated. The sales associate I interacted with seemed to assume that I couldn't afford the pieces I was interested in, and their attitude was dismissive and condescending. Instead of providing the level of service I expected from a luxury brand, I felt judged based on appearances rather than treated with respect as a customer.

i wanted to buy my mom a necklace, mind you was $300,000! sa looked me up and down because i was wearing a tshirt and dress pants. was half heartedly showing me things and was just not accommodating at all. my fellow highspenders! go to graff instead!!