Shop Reviews

Atrocious atrocious. We have been to countless and bought countless from the GNC LAC brand over the years. First time went to Ion shop. The auntie is a con! Many types of upselling etc etc, when I wanted to use my voucher. In the end when I wanted to buy less, as the voucher had certain restrictions, immediately took out a brochure and shared that there is actually an ongoing promo. End story, after much ding dong-ing, this promo would ensure I paid lesser if I had bought the same amount of goods originally. Refused to admit it when I questioned why she did not even want to share this promo in the first place. Just showed me a do-i-look-like-i care face and came up with a repetitive answer of "It costs this much each bottle for this promo lor" after chugging at her calculator. If not because I had to rush to buy this for Mother's Day, I would have slapped her in the face and walked off. Auntie ah auntie, whole world not only you making a living. Don't need to be a con, and not a very smooth and polite con somemore. Beware beware zzz

The staff name EILEEN really bad attitude I plan bought many. but her attitude is very fierce and unfriendly, not helpfull. when we asked about the product she also did not want to explain. so in the end I only bought 1 bottle of the product which I should have bought a lot of LAC ion orchard on april 2023

Have bought my vitamin recently and was really happy with the service . Eileen whom is the one that Service us is so knowledgeable and given alot of suggestion what to eat for different needs . Best service ever had , thank you for that attention. Will definitely come back again whenever I need to top up my vitamin .

Received a warm welcome from Maria @LAC icon. she is very pro and knows her job very well, great customer service.

Great service recovery from mdm eileen loh. She is very understanding and full of empathy toward my dietery concern. She really took time and patient to explain how to consume the supplements that i bought. Will definately look for her next time round.

Female service person absolutely rude. Idgaf attitude. Terrible

I second the reviews here on pushy tactics. It seems like nothing has been done to improve service standards since the previous review. Walked in Dec 2023 to get 2 bottles of fish oil. The senior sales manager immediately introduced French Pine bark without even answering my queries on the fish oil supplements. When she learnt that I’m consuming French Pine bark, she insisted I should take two tablets instead even though it is advised on the box packaging to take 1 tablets for every 45kg of body weight. She kept pushing for sales incessantly for French Pine bark 300 tabs and gave condescending remarks. It blew her mind that I wasn’t interested in purchasing French Pine bark that day and when she exhausted all her marketing tactics, she suggested for me to pay via instalment. Never going to walk into this branch again. Their products are pretty good though, I highly recommend buying online instead to save the hassle of a negative shopping experience.

I have been buying LAC for 20years and I would like to take the chance to thanks the staffs at ION today. They are knowledgeable and recommend products that suits my needs. They are also great in sharing me the best discounts on my product purchase.Good job ladies ! I always recommend my friends to ION store.

A very unpleasant shopping experience. I was served by staff name Haze. Weeks ago I went to ION store with an intention to buy C4, I informed her that I am a GNC member before to check my purchase history. She sarcastically told me that GNC profile now is not link to LAC, she laughed and I felt humilated. I decided not to buy. Today, I came back because I really need to have that(C4) for my fitness plans, upon payment I wanted to sign up for a LAC member , have a proflie. To my shock, she told me that I would need to buy a minimum of $150 to be a n LAC member which I am not aware of, I recalled my past experience with her I am traumatized by her service. She was pushing me to buy supplement French pine bark so I can be member(an expensive supp). I declined her and quickly payed the bill because I dont want to feel embarassed again , she didnt gave me the receipt only the the credit card slip. I wonder why? Just because I bought worth $39.50 where will be no receipt to be issued? I need a valid explanation for this, if not I will escalate this for legal action.

Had a very bad experience at this outlet. The sales person was very hard sell on french pine bark. Where we only planned to buy omega 3 supplement. She introduce a box of 300 pills of french pine bark instead of lesser pill that are also sold in at the outlet to try out. The purpose of getting lesser pill will to see if there is any allergy reaction. But she keep on hard sell who only care about her own commission and not to customer concerns. I will not visit this outlet again. Once is enough.