Shop Reviews

Amazing service from Maria Dolly Calara!!! She was super helpful & professional!

Eileen is the best staff I met @ Lac. I went to many outlets before and on one occassion I met and bought something at Ion Outlet and from that excellent shopping experience, Ion is the only outlet I will go for my purchase. Eileen makes my shopping purchase very seamless as I travel alot. I can order from her when I am overseas and when I reached SG, wala....my gooda arrived enough for me to fly again. She always work out the best savings purchase for me and introduces items that are excellent! Thank you Eileen! U are AWESOME AND A GEM to LAC. LAC pls be so proud to have a staff like Eileen! She serves with passion and delivers excellent customer service that went beyond my expectation, from seamless purchase to introduction to savings to delivery! I truly enjoyed being served by Eileen as she always have my interest to make things work towards my convenience due to my hectic work and travel plan.

** Edited *** <> The customer service team contacted me and promptly fixed the problem. So I'm adjusting my review to reflect the attention and action taken by the LAC team showing that my review below was an no isolated event and does not represent the entire company. <> I have been buying LAC for a while online. This is the first in-store purchase. Extremely bad customer service. I wanted to include my membership in the payment but they were very rude. Not at all supportive to enter the membership. They require a password which I might have put a long ago. They don't even know the instructions on how to enter a membership. Overall very rude and bad attitude.

I would like to commend Ms Eileen Loh for her fantastic customer service as well as in making my every LAC shopping experience always a superb one! She would always help me to work out the best deals according to my requirement/needs. She rocks!!! 🥰 👍 Eileen's provision for a convenient and one-stop professional introduction, handling of order, advice on promotional deals to help in savings and arrangement for an eventual smooth delivery makes her invaluable for both LAC and customers, in my view. 🥰 Also, I must mention about the friendly, responsible and patient deliveryman who really went through the extra mile to go through with me to make sure that the total number of delivery items that I had received tally. This came as a pleasant, and very much appreciated surprise, because all others, if not, most deliveryman simply just chuck the delivery items to a corner outside the gate/door - without pressing the door bell eventhough there is one for them to press on to alert whoever at home to receive the delivery parcel(s). Most deliverymen usually just pass the delivery items and did not wait for the recipient to check the received items. 👍 Last but not least, Eileen is very approachable, friendly and responsible. She does not give empty promises and rest assured that she would surely return a reply by the promised day/time frame. 😍

Thank you Viki for the great service and recommendations on the different clothing options and how we can optimize the discounts! Really love the quality of all the clothes we bought. 😊 …

Back in trend recently. Prices has increase a lot. Product are trendy and durable. Sneakers are very comfy.

I felt satisfied with my Fila purchased in Ion Ochard all the sales team are very friendly and kind...definitely will come back soon👍🤩 …

Got into the store and touched a rack which triggered a piece of clothing to fall right off. Sales lady came over and snatched the clothing which I had retrieved from the floor out of my hands to replace back on the hanger wordlessly. I turned back and left the store promply - not sure the store would offer any sort of a good shopping experience after such a behaviour from the SA.

the salesperson Kah Yong served me when I was purchased in Fila ION, he is very helpful and patient on this.

Friendly and helpful staff. The store gets 4 stars because they constantly run out of stock especially for shoe sizes and slides for ladies. Went a few times only to be told either the stock ran out or there aren’t any sizes. If the outlet is so popular, they should try to make it a point to replenish stocks or have adequate stocks for the outlet. Highly frustrating when you like something and are constantly told it’s not available!