Shop Reviews

Shopping with Julie’s help was such a delight! Loved how effortlessly she explained the differences between the different brands Joocyee, Amuse and Judydoll — she really knows her beauty brands inside out. Her impeccable service could match Sephora, but without any of the pressure — just honest, thoughtful suggestions that allowed me explore at my own pace. Glad that I picked up a Joocyee lip tint that she recommended! ^^ Did I mention the young malay gal at the cashier was incredibly helpful? Pleasant shopping experience at Ion Watsons, thanks to the lovely retail assts.

During my visit on 19th Aug afternoon, a female pharmacist was very unhelpful and impatient. She seemed preoccupied with her computer and addressed my queries with reluctance. In the brief conversation, which lasted less than a minute, I received several curt responses such as "no" and "I don't know," which left me feeling frustrated and unsupported. Her service standard is far below that of the pharmacists at Takashimaya Watson's.

Excellent customer service ,Ms Aidah very approachable and good in handling my issue , very appreciate it thanks

I would like to extend my heartfelt appreciation to Raymond at Watson for providing exceptional customer service. His remarkable assistance and friendly demeanor made my experience truly outstanding. His dedication to helping customers like me is truly commendable. Thank you, Raymond for going above and beyond to make my visit memorable!

Managed to purchase the thera tear capsules during the 35% off period thanks to the help of 2 staff on duty who located it for me (it was on the lower shelves). Thera tears is useful if you work in a cold air conditioned office setting and experience dry eyes.

Superb service by Danial.Needed quite a few bottles of Nizoral Derma Daily shampoo urgently. Store only had one left yesterday.Not only did Danial help order the quantity i needed, he even went to nearby outlets to collect stocks they had just so I can have them the very next day. Then updated me via message that ready for collection Thumbs up for service and he was always with a smile..

With advertised opening hours till 22:00 arrived to the locked doors at 21:52 and was turned away by staff despite asking for urgent fever medication. Soulless.

I came here on the 17th of Jan to buy some prescription medicine. The lady at the pharmacy counter was extremely rude. It seemed like she didn't want to do that job and any question I asked she seemed to get irritated. I had to walk out and went to Guardian. There's no way I'm purchasing from a clerk who has such a disgusting behaviour. Why is she even working there?

Were the cashier staff properly trained for basic etiquette?

I would like to compliment Jessa and Winnie for their exceptional customer service in finding my misplaced credit card. Thank you for your help and being so resourceful.