Shop Reviews

Service was very good , staff was very friendly. Despite having so many customer on a Saturday, but there is only two staff in the store. But many promoters Management should consider hire more staff….. Watsons got more staff..

Visited on 2nd July 2023, made payment around 8.16pm. Very terrible staff knowledge and service, seems like they are not well informed of store affiliated matters. Not aware of Shopback vouchers at all, keep telling us that “barcode cannot scan, cannot scan, not valid”, “we do not use shopback anymore here”. This is very weird as we always use Shopback vouchers at guardian stores! We even literally just used a voucher at Ang Mo Kio outlet few days ago with zero hiccups. All the arguing caused a long queue behind us. We had to insist that the voucher CAN be used (as we have no problems using Shopback vouchers at other outlets recently). As expected, the voucher has NO problem eventually! Very frustrating trying to communicate even with the other elderly colleague - old aunty with heavy makeup. They just came up with their own “excuses” when unable to rectify the problem, it was very annoying because we know they are lying. They just probably don’t know how their own internal system work -_- Goodness.

Very bad service. The pharmacist in this outlet : Boon San, is a dishonest pharmacist. I wanted to buy a libre sensor. She at 1st said the store has 5 of them. I took 1. And went to pay. The cashier asked my mom if she is a senior as there will be a 5% discount. But when the cashier scan, there is no discount. After much checking, the promotion is buy 4 for the price of 3. So I said I will buy another 3 then. The pharmacist then suddenly said no stock.

Had a wonderful shopping experience here few times. Today I was assisted by the very helpful & friendly promoter of Nutrilife and bought some Nutrilife Skin Moist supplement. I also bought some products from Antipodes, the promoter- Ros was so helpful and very knowledgable with her upskill product knowledge, i bought the Joyous night serum & Joyful hand and body cream, she gave a free gift and some samples, very generous. Will be back ! 😊

I would like to thank the Guardian Staff, Kate for helping me with the refund and repurchase .She was helpful and patient throughout. The store is pleasant to shop for it is neat and organised. Keep it up!👍😊 …

Went to ION GUARDIAN bought some stuff and i forgot to scan my ion rewards..but when i came back to them and ask to reprint my receipt so i can scan my ion rewards and the 2 lady in the cashier 1 malay and 1 philippine said cannot reprint!and cannot scan the ion rewards.:i think they dont know about ION REWARDS points how it works..i think they need to train about how to use ion rewards points..

The malay lady with horrible makeup is simply rude.will not step in there again

The staff very rude upon make payment at cashier

One of the stores in Singapore.

Some Malay guy with a slightly high pitched type of voice and really gelled up hair was just rude to me for no reason. Wonder if maybe it’s motivated by something. Go check your footage I did nothing to him to warrant such disrespect. Happened 7 June 2025, somewhere around 7.06pm. He felt zero guilt or remorse about his actions, even proud, so I think this review is appropriate.